2/10 Terrible
George
Travelled with family
25 Jul 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miss Maria ODonnell
Want to make a official complaint I stayed before for one night then the clean room as thought was going but oaid in June 140 to stay a other night on the 6th June 140 for 1 other night on top of night before this time we stayed Monday to Friday paid I asked could you change the dates to Saturday you said no yet had space but then the rooms had not been cleaned throughout the stay with my Son no toilet paper gt 1 ran out man gave us some after I asked told him we need clean towels went out to Chester afer the first night stay only put 1 clean towel on the bed not 2 the bin was full due to my Son having to have drinks and crisp and some cakes not once was the room cleaned ever and the bin was full that all the rubbish was all over the corner by bin 3 lots over flows of a small bin that was over full by four loads carpet was not hoovered at all the entire room never cleaned from the Monday to the Friday left all the rubbish no toilet paper no clean towels did not get hand towels only 2 to use again and again through out our stay if had not asked for 1 but needed 2 on second night would never of got nothing made us use the dirty towels and no tea bags or sugars given in room to make a cup of coffee or tea of a moring even tho also had food at restraunt and had breakfast but the toast was fried bread so stopped having the breakfast never seen one cleaner thru out the stay or to clean other rooms too I usuals go Witt booking .com for 15 yrs but been using your websight at Thailand
George
Stayed 4 nights in Jul 2025
