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Holiday Inn Chester - South by IHG

4.0 star property

Photo gallery for Holiday Inn Chester - South by IHG

Fitness facility
Exterior
Exterior
Indoor pool
Bar (on property)

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Restaurant

Explore the area

View map
Wrexham Road, Chester, England, CH4 9DL
  • Place, Westminster Park
    ‪3 min drive‬
  • Place, Grosvenor Nuffield Hospital
    ‪4 min drive‬
  • Place, Chester Zoo
    ‪11 min drive‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪41 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Room amenity

Standard Room, 1 Double Bed

7.0 out of 10
Good
(17 reviews)
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Room amenity

Standard Room, 1 Double Bed, Accessible

7.0 out of 10
Good
(6 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

Room amenity

Standard Room, 2 Single Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds, Accessible

Room amenity

Standard Room, 2 Single Beds, Accessible

9.6 out of 10
Exceptional
(4 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Room

Standard Room

Standard Room

7.6 out of 10
Good
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

Room amenity

Standard Room, 1 Double Bed with Sofa bed

7.4 out of 10
Good
(3 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 Double Bed

Room amenity

Premium Room, 1 Double Bed

8.4 out of 10
Very good
(15 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Walk-In Shower)

Room amenity

Standard Room, 1 Double Bed (Walk-In Shower)

8.0 out of 10
Very good
(28 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, Multiple Beds

Room amenity

Standard Room, Multiple Beds

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Room, 2 Single Beds (Walk-In Shower)

Room amenity

Standard Room, 2 Single Beds (Walk-In Shower)

8.6 out of 10
Excellent
(11 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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About the area

Chester

A stay at Holiday Inn Chester - South by IHG places you in the heart of Chester, within a 10-minute drive of Chester Racecourse and Chester Cathedral. .This hotel is 3.3 mi (5.3 km) from Chester City Walls and 6.4 mi (10.4 km) from Crocky Trail.

What's nearby

  • Westminster Park - 3 min drive - 2.0 km
  • Grosvenor Nuffield Hospital - 4 min drive - 2.6 km
  • Chester Racecourse - 6 min drive - 4.0 km
  • Chester City Walls - 6 min drive - 4.6 km
  • Chester Zoo - 11 min drive - 15.0 km

Getting around

  • Buckley Station - 8 min drive
  • John Lennon Airport (LPL) - 42 min drive

Restaurants

  • ‪The Carlton Tavern - ‬5 min drive
  • ‪The Ship Inn - ‬5 min drive
  • ‪The Handbridge - ‬4 min drive
  • ‪New Oriental - ‬5 min drive
  • ‪The Grosvenor Arms - ‬4 min drive

About this property

Holiday Inn Chester - South by IHG

Holiday Inn Chester - South by IHG offers 143 accommodations with coffee/tea makers and hair dryers. A pillow menu is available. Flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations and complimentary toiletries.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.
Stay in one of 143 guestrooms featuring flat-screen televisions. Satellite programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Relax and unwind with body treatments and facials. If you're looking for recreational opportunities, you'll find a health club, an indoor pool, and a sauna. Additional features at this hotel include wireless internet access (surcharge), tour/ticket assistance, and a banquet hall.
Enjoy a meal at Junction Restaurant, or stay in and take advantage of the hotel's 24-hour room service. Wrap up your day with a drink at the bar/lounge. English breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include wired internet access (surcharge), a 24-hour business center, and dry cleaning/laundry services. Planning an event in Chester? This hotel has 140 square feet (13 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
English breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Junction Restaurant - Onsite restaurant.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi (GBP 16 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (GBP 16 per 24-hour period); wired internet (surcharge)

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 6:00 AM to 10:00 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Junction Restaurant
  • Terrace Bar and Lounge

Things to do

  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 140 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 16.95 per person
  • Fee for in-room wireless internet: GBP 16 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: GBP 16 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: GBP 16 per 24-hour period (rates may vary)
  • Fee for wired internet in public areas: GBP 16 per 24-hour period (rates may vary)
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chester South Holiday Inn
Holiday Inn Chester South
Holiday Inn Hotel Chester South
Chester Holiday Inn
Holiday Inn Chester South Hotel Chester
Holiday Inn Chester South Hotel
Holiday Chester South
Holiday Inn Chester South
Holiday Chester By Ihg Chester
Holiday Inn Chester South an IHG Hotel
Holiday Inn Chester - South by IHG Hotel
Holiday Inn Chester - South by IHG Chester
Holiday Inn Chester - South by IHG Hotel Chester

Holiday Inn Chester - South by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 387 out of 1007 reviews
Rating 8 - Good. 345 out of 1007 reviews
Rating 6 - Okay. 155 out of 1007 reviews
Rating 4 - Poor. 75 out of 1007 reviews
Rating 2 - Terrible. 45 out of 1007 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Mark

Liked: Staff & service
Disliked: Cleanliness
Staff were lovely. Hotel room was dirty room 114. Still had other guests shower gels empty bottles and shower sponge. Empty loo roll Toilet paper on floor Bed had hairs in.
Stayed 1 night in Dec 2025

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean and tidy all staff friendly and helpful
Stayed 2 nights in Dec 2025

8/10 Good

larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
both good
Stayed 2 nights in Dec 2025

10/10 Excellent

Howard

Business traveller
Liked: Cleanliness, staff & service, amenities
Yes staff courteous and room clean
Stayed 1 night in Dec 2025

2/10 Terrible

Daniel

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Disappointing Stay We stayed at this Holiday Inn Group (IHG) hotel over the weekend and were unfortunately very disappointed with our experience. Upon arrival, we were informed that the swimming pool was out of order. The main reason we chose this hotel was specifically because it had a pool, so this was extremely frustrating. We were told the pool had been closed for several days, and had we been made aware of this in advance, we would have cancelled our booking. We swim daily due to arthritis, so we had no choice but to travel to the local swimming baths instead, which was very inconvenient. In addition, there was an extremely unpleasant smell in the hallway, particularly from around room 300 onwards and extending past the 400s. We were staying in room 409, and the smell was very off-putting throughout our stay. Overall, this was not the experience we expected from an IHG hotel, and we feel the lack of communication regarding the pool and the unpleasant conditions in the hallway significantly affected our stay.
Stayed 1 night in Dec 2025

2/10 Terrible

Clare

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Booked 2 rooms in july for December xmas treat. Hotel fully booked so couldn't change rooms...one room was booked as a double and they gave us a twin. The family room smelt awful of damp and mould and there was mould on the walls and celling and every thing felt damp the bedding, Towels and in the air we stayed in 336. We had my 4 year old with us and my partner felt ill having a cold on his chest.
Stayed 2 nights in Dec 2025

10/10 Excellent

george

Travelled with partner
Liked: Cleanliness, amenities
Bathroom door needs replaced.. staff exceptional. Could not do enough for us, Amenities were acceptable, but room needs up graded. Overall enjoyed our stay. Breakfast very good.
Stayed 4 nights in Dec 2025

8/10 Good

Jonathan

Stayed 2 nights in Dec 2025

10/10 Excellent

Sioned

Liked: Cleanliness, property conditions & facilities
Clean room staff were friendly
Stayed 1 night in Dec 2025

4/10 Poor

Karen

Liked: Cleanliness, staff & service
Disliked: Room comfort
Reason for choosing hotel, swimming pool, was closed with general comment of 'maintenance' from receptionist. Would have been nice if discount or bar voucher had been offered as compensation. Windows in room were both open, presume due to smoking of previous guests. Air con heating not working so room never warmed up after closing the window. Only one socket at side of bed to charge our phones. No ceiling light so bedroom felt gloomy despite every light being on. Long wait to check out 'need to check your room doesn't have extra charges to pay'. They have my credit card if there had been but there weren't any. Not staff fault but hotel was disappointing.
Stayed 1 night in Dec 2025

8/10 Good

Mike

Disliked: Room comfort
Stayed 1 night in Dec 2025

10/10 Excellent

Melissa

Stayed 1 night in Dec 2025

10/10 Excellent

Shirley

Stayed 2 nights in Dec 2025

4/10 Poor

Tina

Travelled with family
When we first arrived the hotel had the impression that we had only booked one room, instead of the actual two. It was a faff. Breakfast was dreadful. Tepid over cooked, dried out and of poor quality. The toaster was pretty ineffective giving slightly warm bread that couldn’t be described as toast. One machine dispensing hot drinks very very slowly. I saw on another review that guests were offered omelettes, pancakes and various other cooked eggs. That wasn’t my experience, I was offered nothing.
Stayed 1 night in Dec 2025

10/10 Excellent

henry

Stayed 1 night in Dec 2025

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, amenities
Great room, food and staff.
Stayed 1 night in Dec 2025

10/10 Excellent

mark

Stayed 1 night in Nov 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lucy on reception was lovely and Mark was fantastic when we had our evening meal.. chatty and friendly and funny too. Great stay in executive room .
Stayed 1 night in Nov 2025

8/10 Good

Robin

Travelled with group
Liked: Cleanliness, staff & service, amenities
The room was spacious and clean. Bathroom was most impressive. Got confused about the arrangement for food; needed to take more care on signing in but i am now of that age! Staff were helpful and friendly throughout the Holiday Inn, South Cheshire. Thanks.
Stayed 2 nights in Nov 2025

8/10 Good

Chris, Caernarfon

Business traveller
Liked: Cleanliness, amenities
Stay here quite often, overall its good. Rooms vary enormously in quality, maybe they are undertaking improvements? The last stay was in an Executive room (needed a desk) in previous visits this has had a few welcome touches, fridge etc. This time there wasn’t so much as a USB socket. Breakfast made up for a flat phone though!
Stayed 1 night in Nov 2025

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bar was expensive
Stayed 1 night in Nov 2025

6/10 Okay

Paul

Liked: Staff & service
Okay, but that's as far as it goes. Several faults with room. mostly minor but didn't appreciate having to sit in the room in coats due to the lack of heating in the room.
Stayed 2 nights in Nov 2025

10/10 Excellent

Gemma

Stayed 1 night in Nov 2025

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Prompt check in. Hotel room cold and thermostat didn’t appear to work. I think it was best to switch off and rely on radiator. Breakfast area was busy and staff seemed out out when asking for a table with family of 8
Stayed 1 night in Nov 2025

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities
Clean room, comfy bed and friendly staff.
Stayed 1 night in Nov 2025