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Holiday Inn Chester - South by IHG

4.0 star property

Photo gallery for Holiday Inn Chester - South by IHG

Indoor pool
Bar (on property)
Bar (on property)
Exterior
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

View map
Wrexham Road, Chester, England, CH4 9DL
  • Place, Chester Racecourse
    ‪5 min drive‬
  • Place, Chester Cathedral
    ‪5 min drive‬
  • Place, Chester City Walls
    ‪5 min drive‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪38 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Room amenity

Standard Room, 1 Double Bed

  • 24 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Room amenity

Standard Room, 1 Double Bed, Accessible

7.0 out of 10
Good
(6 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

Room amenity

Standard Room, 2 Single Beds

  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Single Beds, Accessible

Room amenity

Standard Room, 2 Single Beds, Accessible

9.6 out of 10
Exceptional
(4 reviews)
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room

Standard Room

Standard Room

7.4 out of 10
Good
(10 reviews)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

Standard Room, 1 Double Bed with Sofa bed

Standard Room, 1 Double Bed with Sofa bed

7.4 out of 10
Good
(3 reviews)
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 Double Bed

Room amenity

Premium Room, 1 Double Bed

7.6 out of 10
Good
(9 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Walk-In Shower)

Room amenity

Standard Room, 1 Double Bed (Walk-In Shower)

7.8 out of 10
Good
(25 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, Multiple Beds

Room amenity

Standard Room, Multiple Beds

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 5
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 2 Single Beds (Walk-In Shower)

Room amenity

Standard Room, 2 Single Beds (Walk-In Shower)

9.2 out of 10
Wonderful
(9 reviews)
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Front of property
The Queen at Chester Hotel, BW Premier Collection
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, 1,000 reviews
The price is NZ$146
includes taxes & fees
9 Nov - 10 Nov
The Queen at Chester Hotel, BW Premier Collection

About the area

Chester

A stay at Holiday Inn Chester - South by IHG places you in the heart of Chester, within a 10-minute drive of Chester Racecourse and Chester Cathedral. .This hotel is 3.2 mi (5.2 km) from Chester City Walls and 6.4 mi (10.3 km) from Crocky Trail.

What's nearby

  • River Dee - 4 min drive - 3.7 km
  • Chester Racecourse - 5 min drive - 4.3 km
  • Chester Cathedral - 5 min drive - 4.6 km
  • Chester City Walls - 5 min drive - 5.0 km
  • Chester Zoo - 11 min drive - 15.0 km

Getting around

  • Bache Station - 8 min drive
  • John Lennon Airport (LPL) - 40 min drive

Restaurants

  • ‪The Carlton Tavern - ‬4 min drive
  • ‪The Handbridge - ‬4 min drive
  • ‪The Architect - ‬4 min drive
  • ‪The Grosvenor Arms - ‬4 min drive
  • ‪Starbucks - ‬2 min walk

About this property

Holiday Inn Chester - South by IHG

Hotel with free parking, in the vicinity of Chester Racecourse
Holiday Inn Chester - South by IHG offers 143 accommodations with coffee/tea makers and hair dryers. A pillow menu is available. Flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations and complimentary toiletries.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.
Stay in one of 143 guestrooms featuring flat-screen televisions. Satellite programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Relax and unwind with body treatments and facials. If you're looking for recreational opportunities, you'll find a health club, an indoor pool, and a sauna. Additional features at this hotel include wireless internet access (surcharge), tour/ticket assistance, and a banquet hall.
Enjoy a meal at Junction Restaurant, or stay in and take advantage of the hotel's 24-hour room service. Wrap up your day with a drink at the bar/lounge. English breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include wired internet access (surcharge), a 24-hour business center, and dry cleaning/laundry services. Planning an event in Chester? This hotel has 140 square feet (13 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
English breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Junction Restaurant - Onsite restaurant.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi (GBP 16 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (GBP 16 per 24-hour period); wired internet (surcharge)

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 6:00 AM to 10:00 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Junction Restaurant
  • Terrace Bar and Lounge

Things to do

  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 140 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 16.95 per person
  • Fee for in-room wireless internet: GBP 16 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: GBP 16 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: GBP 16 per 24-hour period (rates may vary)
  • Fee for wired internet in public areas: GBP 16 per 24-hour period (rates may vary)
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chester South Holiday Inn
Holiday Inn Chester South
Holiday Inn Hotel Chester South
Chester Holiday Inn
Holiday Inn Chester South Hotel Chester
Holiday Inn Chester South Hotel
Holiday Chester South
Holiday Inn Chester South
Holiday Chester By Ihg Chester
Holiday Inn Chester South an IHG Hotel
Holiday Inn Chester - South by IHG Hotel
Holiday Inn Chester - South by IHG Chester
Holiday Inn Chester - South by IHG Hotel Chester

Holiday Inn Chester - South by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 373 out of 1005 reviews
Rating 8 - Good. 354 out of 1005 reviews
Rating 6 - Okay. 158 out of 1005 reviews
Rating 4 - Poor. 78 out of 1005 reviews
Rating 2 - Terrible. 42 out of 1005 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Love staying here, stay around 3-4 times a year. Great location, very clean and friendly staff.
Stayed 3 nights in Jul 2025

10/10 Excellent

Anne

Stayed 1 night in Jul 2025

8/10 Good

Ruma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and comfortable for our one night stay. The bathroom sink drain was blocked but dealt with promptly by the staff and plumber. Standard buffet breakfast with several options.
Stayed 1 night in Jul 2025

10/10 Excellent

steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Geoff

Liked: Staff & service

Smarten up the hotel

First impressions were disappointing when arriving at the hotel. Bedroom was ok, bathroom nice, lovely white fluffy towels. The hotel appeared to have relatively new carpet but the place was dull, needed repainting, reception was cluttered, restaurant unappealing as was the pool. Breakfast was ok - certainly not worth £17 pp. Would not stay again.
Stayed 1 night in Jul 2025

8/10 Good

Nicholas

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
we were offered a room with a work station and the room didnt have any space even though the room was massive -the sofa was in the wrong place and blocked the whole table - no chair and the tv took up the whole of the work station and mirror... when raised with the reception staff she told us that she would just refund the money and we could leave?!! and stay somewhere else even though we were 200 miles from home and it was 7 at night
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Avoid the ground floor

Avoid the ground floor. The floorboards creak so loudly from above, and you can hear every footstep. You have no chance of a restful sleep if the occupant above is an early riser, or gets up a lot through the night. The beds aren't particularly comfortable and the hotel is very dated. Food options ran out over the dinner service, so choices were limited. There is no bottled water or fridge available in the rooms. Staff are pleasant, although we were given minimal information at check-in on facilities, check-out time etc. I will not be returning.
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort

One night stay

Me and my daughter stayed one night, enjoyed the swimming but the changing area floor and mats could do with a clean. Food and service very good. Our bedroom was spacious and the bed was clean.
Stayed 1 night in Jul 2025

6/10 Okay

Emma

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We booked a room for 5 and we only had enough beds for 4. We queried this with reception and an additonal folding bed was brought to us. Sadly it was very uncomfortable and the mattress was so thin. The aircon was also not working and it extremely hot that night- rubbish night sleep :(
Stayed 1 night in Jul 2025

8/10 Good

ADRIAN MATTHEW

Liked: Staff & service, property conditions & facilities
Very good place and close to Chester city
Stayed 1 night in Jul 2025

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best staff ever reception bar dinning breafast was the breakfastplenty of choices everywhere spotless would stay again notbto be missed shower really good spacious note excellent gor hhe larger person double shower withwideopening only thing could do with handrail as shower dtep up bit high if yourv5.ft2 orless
Stayed 1 night in Jul 2025

2/10 Terrible

Victoria

Disliked: Cleanliness, staff & service, property conditions & facilities
Dreadfully slow check-in. Very shabby. Air con not working and not able to open window. No fans available when requested.
Stayed 1 night in Jul 2025

8/10 Good

Dean

Travelled with family
Liked: Cleanliness, staff & service, room comfort
A couple of minor issues checking in, not enough beds for the booking and the TV didn't work. The building itself is a bit run down but the staff were excellent, especially Mark
Stayed 3 nights in Jul 2025

4/10 Poor

Ben

Travelled with partner
Disliked: Amenities, property conditions & facilities
Cons: Room cold and couldn't adjust temperature. Charged twice for stay (and had to chase for refund), from which we realised online rate paid was substantially more expensive than the on-the-day rate, which isn't great - only cheaper rate was refunded. Very shabby exterior and outside space (particularly considering the price per night relatively expensive), location not particularly central. Long walk to room from reception. Room key stopped working after first night, had to be reprogrammed. Pros: Quiet room. Free late checkout approved with minimal fuss. Snacks granted for billing inconvenience.
Stayed 2 nights in Jul 2025

6/10 Okay

Jane

Liked: Cleanliness, room comfort
Disliked: Staff & service

Suitable for a trip to Chester

Very disappointed initially. No venelation in the room and aircon not working. I am asthmatic and the room temp was 23 degrees.At 2.30am hall porter came to rescue with water and a fan. Moved, thanks to Freya at reception. With this exception, staff were unfriendly, although we had no further issues.further issues. Nice pool and easy access to Chester on public transport.
Stayed 3 nights in Jul 2025

4/10 Poor

Spencer

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Wouldn’t stay again

Booked a twin room and somewhere in the booking process it got changed to a double. Arrived and the lobby seemed updated and nice, friendly staff which is a plus. However, our air conditioning unit stopped working so we were offered a new room which was great and quick and we got to change to a twin room. The receptionist made it obvious that they are aware of issues with air conditioning units and had to have another staff member check that the AC units in 3 different room definitely worked before offering it. The new room was okay, spacious and good blackout curtains but there are no plugs near the beds and the pillows on the bed are so tall and plump that they aren’t comfortable (personal preference here though). Some bathroom fixtures were broken and the water pressure was abysmal. My friend had to wash her very long hair in the sink because it fully turned off at one point which is unacceptable. We were kept up by other guests noise during the night as there’s no sound proofing, I could hear a tv loudly all night so we didn’t sleep well. The rooms also get very warm and the AC unit doesn’t do enough to combat this to a comfortable temperature. The list of amenities stated rooms had fridges but neither of our rooms featured a fridge. The hand wash is parsley and smells awful and your hands will smell like herbs after. Overall I was somewhat disappointed with the stay, I know they say you get what you pay for but it should still be functional despite a cost.
Stayed 1 night in Jul 2025

10/10 Excellent

ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy for Chester Golf Club
Stayed 2 nights in Jun 2025

6/10 Okay

Victoria

Disliked: Cleanliness, property conditions & facilities
No air conditioning rooms very hot carpet thick with hair even after another hoover requested by us. Food and bar prices expensive and poor selection especially for drinks. The whole place needs a good clean up the outside could do with some paint and brightening up. Decking in the garden taped off as was unsafe to use. Shame really location is good but HIG need to spend some money on it before it’s too late.
Stayed 7 nights in Jun 2025

4/10 Poor

Michelle

Bedroom was very tired and had no air conditioning. The sign on the wall says they have no timescale
Stayed 1 night in Jun 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Chris

Liked: Cleanliness, room comfort

A bit of curates egg - good in parts

Good hotel let down by poor external appearance ( poor maintenance) and slow service in the restaurant. Clean and pleasant room . Modern bathroom comfy bed . Coffee was not good at breakfast . Reasonable tariff. I would stay again however
Stayed 1 night in Jun 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Had a great time part from the swimming pool needs updating big time
Stayed 2 nights in Jun 2025

8/10 Good

Maureen

Travelled with partner
Liked: Amenities
Clean room staff friendly, the best buffet breakfast of any hotel we have stayed in. Great for kids because gym and swimming pool. The only let down was air conditioning not working and the room was stifling, we asked for a fan there was none left, but a lady overheard us at reception and said we could have hers even brought it to the room for us, or we’d have had to have a room change, or another hotel ( we are in our 70s both with breathing problems C.O.P.D and asthma. So a good hotel let down by the air conditioning, you can’t have that in a heatwave.
Stayed 1 night in Jun 2025

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service
The property was a standard IHG hotel. I thought the evening menu was rather limited on choice. The air conditioning unit in my room was not working.
Stayed 2 nights in Jun 2025