See all properties
Save

Best Western Chicago - Downers Grove

2.5 star property

Photo gallery for Best Western Chicago - Downers Grove

Lobby
Suite, 1 King Bed with Sofa bed, Non Smoking, Corner (with Sofabed) | Private kitchenette
Outdoor pool, pool loungers
Free self-parking
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Gym
  • Housekeeping

Explore the area

View map
3010 Finley Rd, Downers Grove, IL, 60515
  • Yorktown Shopping Center
    ‪19 min walk‬
  • Morton Arboretum
    ‪4 min drive‬
  • College of Dupage
    ‪6 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

Standard Room, 2 Double Beds, Accessible, Non Smoking

Standard Room, 2 Double Beds, Accessible, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking

9.2 out of 10
Wonderful
(20 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(59 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(129 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(31 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible, Non Smoking

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Corner (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Corner (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Corner (with Sofabed)

8.6 out of 10
Excellent
(9 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Corner (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Corner (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Corner (with Sofabed)

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Lobby

SureStay Plus Hotel by Best Western Chicago Lombard

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
4.5 out of 5, Wonderful, 2,257 reviews
The price is NZ$150
includes taxes & fees
18 Sept - 19 Sept
SureStay Plus Hotel by Best Western Chicago Lombard

About the area

Downers Grove

Located in Downers Grove, Best Western Chicago - Downers Grove is in the business district, within a 5-minute drive of Yorktown Shopping Center and Advocate Good Samaritan Hospital. .This hotel is 2.2 mi (3.6 km) from Morton Arboretum and 3 mi (4.9 km) from College of Dupage.

What's nearby

  • Yorktown Shopping Center - 19 min walk - 1.6 km
  • Morton Arboretum - 4 min drive - 3.9 km
  • College of Dupage - 6 min drive - 4.6 km
  • Oakbrook Center Mall - 6 min drive - 7.8 km
  • Wheaton College - 10 min drive - 9.5 km

Getting around

  • Downers Grove Belmont Station - 6 min drive
  • Chicago O'Hare Intl. Airport (ORD) - 25 min drive

Restaurants

  • ‪Portillo's - ‬10 min walk
  • ‪Cooper's Hawk Winery & Restaurant - ‬13 min walk
  • ‪Starbucks - ‬11 min walk
  • ‪Burger King - ‬9 min walk
  • ‪X-Golf Downers Grove - ‬15 min walk

About this property

Best Western Chicago - Downers Grove

Suburban hotel with free breakfast and a fitness center
Best Western Chicago - Downers Grove offers 120 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 120 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and microwaves, and housekeeping is provided daily.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
At Best Western Chicago - Downers Grove, enjoy a satisfying meal at the restaurant. A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a business center, and express check-in. Planning an event in Downers Grove? This hotel has 800 square feet (74 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Best Western Chicago - Downers Grove has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 800 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night, plus a deposit of USD 150 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 150 per stay
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The seasonal pool will be open from June to September
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Comfort Inn Downers Grove
Comfort Inn Hotel Downers Grove
Best Chicago Downers Grove
Comfort Inn Downers Grove Lombard
Best Western Chicago Downers Grove
Best Western Chicago - Downers Grove Hotel
Best Western Chicago - Downers Grove Downers Grove
Best Western Chicago - Downers Grove Hotel Downers Grove

Reviews

Best Western Chicago - Downers Grove Reviews

8.6

Excellent

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 858 out of 1536 reviews
Rating 8 - Good. 370 out of 1536 reviews
Rating 6 - Okay. 156 out of 1536 reviews
Rating 4 - Poor. 72 out of 1536 reviews
Rating 2 - Terrible. 80 out of 1536 reviews

Reviews

8/10 Good

Georgette

Liked: Cleanliness, amenities, property conditions & facilities
All was good
Stayed 7 nights in Jun 2025

6/10 Okay

Peter

Stayed 3 nights in Jun 2025

10/10 Excellent

Maegen

Stayed 1 night in Jun 2025

8/10 Good

Nzila

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was good, just annoyed room service was knocking at our door before it was our time to check out. Otherwise it was clean, check in was seemless. There was trash and throw up in the parking lot.
Stayed 1 night in Jun 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, very clean, quiet,
Stayed 1 night in Jun 2025

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had to have my key reactivated 4 times. Room and bathroom was way too small. My husband has a hard time walking and they gave us a room very far away from the elevator. Coffee would run out in the early evening. Staff st the desk were the only good thing at this motel. The pool was nice. I would never stay there again because of the size of the rooms and the way the motel is arranged!!!!
Stayed 4 nights in Jun 2025

6/10 Okay

Natalie

Travelled with family and small children
Disliked: Cleanliness
Did not remove trash from our room or make beds. When I asked I was informed that I had to specifically request it. Also although the pool signs state it opens at 10 am - they were not ready at that time. The room next door had a plumbing problem that was left unfixed and the plumbing fixture in the flush most likely made a loud sound all night long. The owner of the hotel also owns a Brazilian steakhouse restaurant next door and each night the parking spots were full. There are only three handicapped slots and folks without the placard were parked in one of them. The hotel should add a few more handicapped slots to the parking lot and near the entrance.
Stayed 2 nights in Jun 2025

6/10 Okay

art

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We basically had a very nice stay. We appreciated the coffee out in the morning and the breakfast options. We did not realize we had to ask for room service. Also we arrived 2 hours before check in and had to pay an additional $20 to get into the room early, even though it was totally ready. We found that quite off-putting.
Stayed 2 nights in Jun 2025

10/10 Excellent

abraham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were great had one mix up but it was taking care of real quick and we all end up happy. I will be back soon.
Stayed 2 nights in Jun 2025

10/10 Excellent

Marlene

Liked: Cleanliness, amenities, property conditions & facilities
We stay here every year when coming to visit Chicagoland. Breakfast has options for everyone. Clean and comfortable room. Downside is housekeeping is every other day rather than daily. Coin washer & dryer on side. Several dining options in close vicinity. Nice staff.
Stayed 6 nights in Jun 2025

4/10 Poor

Angela

Travelled with family and small children
Disliked: Staff & service, amenities
Stayed here a few times and had issues each time. My first stay there were plumbing/ drainage issues. This time around housekeeping failed to come clean both Wednesday and Thursday. I stayed for 5 days and made sure I called downstairs to make sure we were on the list both days yet they still refused to come clean our room. The gym had so many stolen free weights, none that matched so it was hard to get a good workout in. Overall this hotel could be better if their staff actually wanted to work. I also had very loud neighbors in my first room during my second stay… the phones wasn’t working in the room so I had to go downstairs to complain and request a new room away from the loud neighbors. It was a little push back at first but eventually I did get moved to a more quiet room. My key cards kept being deactivated all week which was a huge inconvenience because not only did I have to walk completely around the entire hotel to get to the elevator from the third floor, I couldn’t get in the building unless I came all the way around to the front door and I was also having to push my son’s wheelchair back and forth to the front desk for every single issue.
Stayed 4 nights in Jun 2025

10/10 Excellent

Yandy

Stayed 1 night in Jun 2025

10/10 Excellent

Ercan, almaty

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Clean rooms.
Stayed 3 nights in Jun 2025

6/10 Okay

Stacey

Travelled with family
Hotel picked for location, served its purpose. No frills, no complaints.
Stayed 5 nights in Jun 2025

10/10 Excellent

Alberto

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really good service nice people rooms are very clean its in a good area good staffing everyone is friendly
Stayed 4 nights in Jun 2025

8/10 Good

Malorie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the bed and pillows were quite comfortable. We were very close to Naperville and 30 minutes from downtown Chicago but add on for traffic which is crazy during certain times. I was a little nervous being outside at night but kept an eye on my surroundings. There were a couple people staying there that gave me some creepy vibes. But I would stay again. The pool was outside and seemed well maintained and my teenage son enjoyed swimming for awhile. Breakfast was super yummy. All the employees I encountered were friendly and helpful
Stayed 2 nights in Jun 2025

2/10 Terrible

Xavier

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid online with a card and told all fees and taxes are included. I was told no refund if I didn’t spend more for security. Arrived and was told/ forced to pay even more that alone automatically made the bus not worth it. I lost $210 on a reservation that was advertised and charged as set and final cost. My experience and the stay was ruined and money wasted. My gust hated the experience. Checking in and checking out both times the people at the desk refused to give me a print out or receipt for both transactions. The white late kept talking to me like a child and saying I don’t know how to read and coughing every minute while handling my state I’d was rather discussing refrigerator was loud and you can hear other people through the walls including a dog at the time of my stay. For the amount of min and the location this was a fail complete total fail I would have went else where had the hidden fees been up front. If I would not have paid the deposit I would of lost my original $110 and received not refund avoid this place at all cost very scam like terms and conditions.
Stayed 1 night in Jun 2025

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean
Stayed 3 nights in Jun 2025

10/10 Excellent

Curtis

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

6/10 Okay

Darryl

Liked: Cleanliness, property conditions & facilities, room comfort
All was good except tiny low Toilet..
Stayed 2 nights in Jun 2025

10/10 Excellent

Anna

Travelled with group
Very nice and clean and comfortable
Stayed 1 night in Jun 2025

2/10 Terrible

Sada

Stayed 1 night in May 2025

8/10 Good

Crystal

Liked: Cleanliness, staff & service
The hotel Mgmt. and Staff are very friendly/ hospitable as myself and grandson walked in the door. The hotel was very clean at all times. The front desk management/staff were very h
Stayed 4 nights in May 2025

10/10 Excellent

JEFF

Liked: Cleanliness, staff & service, property conditions & facilities
Clea
Stayed 2 nights in May 2025

4/10 Poor

Roxanne

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Place definitely needs an upgrade, smelled like mold in our room.
Stayed 2 nights in May 2025