The property and our room was perfect. It is easily the most beautiful hotel I have been to.
My only concern is check in is at 4, and our room was not ready until after 5. With 2 kids, 11 and 7, this was less than ideal, especially after a 5 hour train ride and long walk to the hotel from Union Station.
Our last day, at 9:49 I requested another towel and rag because after a workout my husband needed a quick shower. Checkout is at 11, and they brought us a towel too late for him to be able to use it. Luckily he had already grabbed one off of a housekeeping cart close to our room. It took approximately 45 minutes to bring it to the room.
Other than that, the stay was perfect. Everyone was friendly, professional, and exceptionally kind. So overall, our experience was fantastic.