2/10 Terrible
JESSICA
Travelled with family
2 Aug 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night for a concert at Allstate Arena. I came to check in at 3 and ended up waiting 30-45 minutes while there was only one front desk staff person to help all the long term residents AND check people in for the weekend. Checking in required that staff person to walk to and manually check over each room before finishing your check in which was incredibly time consuming as well. We didnt spend much time in the room until we were about to go to sleep and then realized how dirty the room was. It looks like it had been majorly water damaged at one point with peeling baseboards and lower cabinets. The bathroom sink was cracked, the lights flickered, and there was a strong smell of air freshener when we came in that eventually went away leaving the room smelling musty. The wall behind the toilet had something splashed all over it and was not cleaned, in addition to lots of other grime and mystery substances on the walls and fridge. We were no longer comfortable staying the night after realizing this so we left. The convenience of the location is the only thing this place has going for it. While I understand this is a residential facility, guests sitting out in the parking lot or hanging out in the lobby and halls late at night while there is no staff present after 10pm also made me uneasy.
JESSICA
Stayed 1 night in Aug 2025
