See all properties
Save

Hilo Hawaiian Hotel, Trademark Collection by Wyndham

3.5 star property

Photo gallery for Hilo Hawaiian Hotel, Trademark Collection by Wyndham

Desk, laptop workspace, iron/ironing board, rollaway beds
Suite, 1 Bedroom, Ocean View | Living area
Breakfast and dinner served
Exterior
Sports facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View map
71 Banyan Dr, Hilo, HI, 96720
  • Place, Naniloa Country Club
    ‪1 min walk‬
  • Place, Liliuokalani Park and Gardens
    ‪7 min walk‬
  • Place, Port of Hilo
    ‪3 min drive‬
  • Airport, Hilo, HI (ITO-Hilo Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Hearing,Roll-in Shower,Ocean View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Hearing,Roll-in Shower,Ocean View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Ocean View (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking, Ocean View (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking, Ocean View (1 Bedroom, Banyan View)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Oceanfront (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking, Oceanfront (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking, Oceanfront (1 Bedroom, Banyan View)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 1 King Bed, Non Smoking, Ocean View

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Queen Beds, Non Smoking, Ocean View

7.8 out of 10
Good
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

Desk, laptop workspace, iron/ironing board, rollaway beds

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Non Smoking, Oceanfront

Desk, laptop workspace, iron/ironing board, rollaway beds

Premium Room, 1 King Bed, Non Smoking, Oceanfront

  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Oceanfront

Desk, laptop workspace, iron/ironing board, rollaway beds

Premium Room, 2 Queen Beds, Non Smoking, Oceanfront

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking (Banyan View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 1 King Bed, Non Smoking (Banyan View)

7.4 out of 10
Good
(10 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking (Banyan View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Double Beds, Non Smoking (Banyan View)

8.2 out of 10
Very good
(13 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View)

Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View)

Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 1 King Bed, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Double Beds, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

  • Sleeps 4
  • 2 Double Beds

Similar properties

View from room
Hilo Reeds Bay Hotel
  • Pool
  • Free Wi-Fi
  • Laundry room
  • Housekeeping
4.1 out of 5, Very good, 1,009 reviews
Hilo Reeds Bay Hotel

About the area

Hilo

With a stay at Hilo Hawaiian Hotel, Trademark Collection by Wyndham in Hilo (Keaukaha), you'll be steps from Hamakua Heritage Corridor and Naniloa Country Club. .This golf hotel is 0.2 mi (0.4 km) from Coconut Island Park and 0.3 mi (0.5 km) from Liliuokalani Park and Gardens.

What's nearby

  • Naniloa Country Club - 1 min walk - 0.0 km
  • Liliuokalani Park and Gardens - 7 min walk - 0.6 km
  • Coconut Island Park - 7 min walk - 0.6 km
  • Bayfront Park - 17 min walk - 1.5 km
  • Port of Hilo - 3 min drive - 2.7 km

Getting around

  • Hilo Intl. Airport (ITO) - 7 min drive

Restaurants

  • ‪Ken's House of Pancakes - ‬12 min walk
  • ‪Verna's Drive In - ‬11 min walk
  • ‪Ocean Front Kitchen - ‬19 min walk
  • ‪Hilo Lunch Shop - ‬3 min drive
  • ‪Big Island Coffee Roasters - ‬11 min walk

About this property

Hilo Hawaiian Hotel, Trademark Collection by Wyndham

Hilo Hawaiian Hotel, Trademark Collection by Wyndham offers 286 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Hilo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 286 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional features at this hotel include concierge services, gift shops/newsstands, and a hair salon.
Satisfy your appetite at WSW The Steakhouse, a steakhouse which features a bar/lounge. Dining is also available at the coffee shop/cafe. Full breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include a business center, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
WSW The Steakhouse - This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar.
ICafe/Waioli Lounge - This café serves light fare only. Happy hour is offered. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • iCafe/Waioli Lounge
  • WSW The Steakhouse

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • Terrace

Accessibility

  • Lift

More

  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 35.61 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room coffee
  • Newspaper
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Hilo Hawaiian Hotel, Trademark Collection by Wyndham Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 605 out of 1338 reviews
Rating 8 - Good. 375 out of 1338 reviews
Rating 6 - Okay. 209 out of 1338 reviews
Rating 4 - Poor. 77 out of 1338 reviews
Rating 2 - Terrible. 72 out of 1338 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

Ao

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The front desk staff were not considerate of customers. When there was no parking available, they did not offer any help or solution. The ice machine was also out of order, and no one seemed to care or explain what to do. In addition, the room felt very old. Some outlets did not work well, and there were no USB or Type-C charging outlets, which is very inconvenient nowadays. Overall, the service and facilities were disappointing, and I did not feel welcomed as a guest.
Stayed 3 nights in Dec 2025

10/10 Excellent

Rocky

Stayed 4 nights in Dec 2025

6/10 Okay

Darshan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom light very low. Shower was too slow. Overall room paint and quality was so dull. AC made so much noise. Not worth for money
Stayed 1 night in Dec 2025

6/10 Okay

KATHLEEN

Travelled with family
Average rooms , drinking rules are silly for a resort should be able to wander your property with a cocktail
Stayed 2 nights in Nov 2025

4/10 Poor

Evan

Disliked: Cleanliness, property conditions & facilities
This hotel is just worn down. The brand standards are clearly lower than most.
Stayed 2 nights in Nov 2025

10/10 Excellent

John, Kapaau

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Friendly staff. Nice view of the mountain when you’re at the bar or at the restaurant.
Stayed 1 night in Dec 2025

8/10 Good

Xiaoyang

Stayed 1 night in Dec 2025

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
It was fantastic location, great trip!
Stayed 7 nights in Nov 2025

10/10 Excellent

Moana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted with the warmth of the Aloha spirit at the front desk all the staff was great!! The dinner buffet and breakfast was ono the rooms was comfortable the location of the property close by the AirPort is maikaʻi 🤙🙏😇🙌❤️ from my Hale to the Ohana of Hilo Hawaiian Hotel trademark collection by Wyndham may each and Everyone Have a Blessed Mele Kalikimaka me ka Hau'oli Makahiki Hou,
Stayed 1 night in Dec 2025

8/10 Good

Jesse

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2025

2/10 Terrible

May

I booked and purchased my stay through Expedia, to find on my credit card statement that the hotel double purchased the same stay. Now I have to deal with making multiple calls to hopefully get this cleared. Seems to be reoccurring issues here on Big Island. Smh
Stayed 1 night in Dec 2025

10/10 Excellent

Annette

Comfortable clean room. Close to restaurants and shopping.
Stayed 2 nights in Nov 2025

2/10 Terrible

John

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
Great view. Nice walking park on prem. Room not clean. Tried to exchange smelly pillows but didnot work out. Water filling station not clean.
Stayed 3 nights in Nov 2025

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Ocean Front Room Excellent!!
Stayed 2 nights in Nov 2025

8/10 Good

Riley

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again.
Stayed 2 nights in Nov 2025

6/10 Okay

yukiko, Rockville Centre

Travelled with family
Liked: Cleanliness
Need to upgrade outlets for electric devices and wireless services
Stayed 2 nights in Nov 2025

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Entire experience. Great Room. Great Breakfast. Great Bar.
Stayed 3 nights in Nov 2025

4/10 Poor

Maiki

Travelled with family
Disliked: Cleanliness, staff & service, amenities
It wasn’t terrible but it was unacceptable for the amount of money I spent for only one night. Spent about $275 on hotels app. Not only it was a bit expensive but we didn’t have a microwave in our unit when the app said microwaves. We had leftover party food but never had a microwave so that was unfortunate. Shower’s didn’t have any ventilation for heat to pass through, the bed sheets and pillow casings weren’t washed good. Could smell whoever was on it before and it was very uncomfortable to smell, and also THERE WAS ROACHES ON THE COUNTERTOP NEAR THE BEDS, UNDERNEATH THE TV, AND ALL OVER THE BATHROOM!!!. I literally had to kill it with my bare hands. This was very uncomfortable and unpleasant. I tried to talk to the front desk about it at check out time and they just said “we’ll let maintenance know thank you” like are you for real!?? No compensation, no sorry thoughtful. Made it sound like it’s a common thing but it was very disgusting. AC wasn’t blowing hard enough so the room got hot when it was morning. All in all very uncomfortable stay will not return to that hotel ever again.
Stayed 1 night in Nov 2025

8/10 Good

Nicholas

Stayed 1 night in Nov 2025

10/10 Excellent

Qiang

Liked: Cleanliness, amenities, property conditions & facilities
Good place. Clean and reasonable price.
Stayed 2 nights in Nov 2025

10/10 Excellent

edgardo

Stayed 4 nights in Nov 2025

6/10 Okay

Kimaline

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
Room was a bit dirty, some stains on carpet, ants ate my food 😆 n da bathroom floor was sticky/ slippery. I wanted 2 stay till check out, but due to leakage in building, the water had to b shut off. Now that its a wyndham hotel, mayb it should have the pump dispensers for soap n stuff in bathroom/showers. Overall it was okay. Just some suggestions, not complaining.
Stayed 1 night in Nov 2025

10/10 Excellent

Portia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful location and very nice hotel. The restaurant was also very good.
Stayed 2 nights in Nov 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities
Everyone there was so nice - we had our choice of rooms, and took one with a view of Coconut Island! The banyans around this area are immense, and there’s also a lovely walk through the Liliuokalani Gardens right across the street.
Stayed 1 night in Nov 2025

8/10 Good

ada

Travelled with family
Liked: Cleanliness
Pleasant staff. Clean rooms. Hotel is Close to beautiful beaches. Pool area could use umbrellas. And Be sure to get your pool towels early in the morning. It was a pleasant stay.
Stayed 2 nights in Nov 2025