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Hotel Chicago West Loop, SureStay Collection by Best Western

2.5 star property

Photo gallery for Hotel Chicago West Loop, SureStay Collection by Best Western

Front of property – evening/night
Reception
Standard Room, 1 King Bed, Accessible, Non Smoking
Breakfast area
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • Gym
  • Pet-friendly
  • Free WiFi
  • 24/7 front desk
  • Air conditioning

Explore the area

View map
1622 W Jackson Blvd, Chicago, IL, 60612
  • Place, Rush University Medical Center
    ‪5 min walk‬
  • Place, United Center
    ‪8 min walk‬
  • Place, University of Illinois Chicago
    ‪10 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(11 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

  • Sleeps 2
  • 1 Double Bed

1 Double Bed, Non-Smoking, Microwave And Refrigerator

  • Sleeps 2

Queen Room With Microwave And Refrigerator-Non-Smoking

  • Sleeps 2

King Room With Microwave And Refrigerator-Non-Smoking

  • Sleeps 2

1 Double Bed, Non-Smoking, Small Room, Microwave And Mini-Refrigerator

  • Sleeps 2

Accessible-1 Double, Mobility Accessible, Roll In Shower, Microwave And Mini-Refrigerator, Non-Smoking

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Roll In Shower, Microwave And Mini-Refrigerator, Non-Smoking

  • Sleeps 2

Similar properties

Lobby
Hyatt Place Chicago Medical/University District
  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Gym
4.5 out of 5, Wonderful, 1,420 reviews
The price is NZ$179
includes taxes & fees
23 Dec - 24 Dec
Hyatt Place Chicago Medical/University District

About the area

Chicago

Located in Chicago (Near West Side), Hotel Chicago West Loop, SureStay Collection by Best Western is within a 10-minute walk of Rush University Medical Center and United Center. .This hotel is 0.6 mi (0.9 km) from University of Illinois Chicago and 0.9 mi (1.4 km) from Credit Union 1 Arena.

What's nearby

  • Rush University Medical Center - 5 min walk - 0.4 km
  • Union Park - 8 min walk - 0.7 km
  • United Center - 8 min walk - 0.7 km
  • University of Illinois Chicago - 10 min walk - 0.9 km
  • Credit Union 1 Arena - 13 min walk - 1.1 km

Getting around

  • Chicago Western Avenue Station (BNSF) - 3 min drive
  • Illinois Medical District Station - 7 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 36 min drive

Restaurants

  • ‪Starbucks - ‬7 min walk
  • ‪The Barn - Hockey Bar - ‬3 min walk
  • ‪Queenie's Supper Club & Cocktails - ‬10 min walk
  • ‪Billy Goat Tavern - ‬7 min walk
  • ‪Church's Texas Chicken - ‬4 min walk

About this property

Hotel Chicago West Loop, SureStay Collection by Best Western

Hotel with a 24-hour fitness center, 9-minute walk to United Center
Hotel Chicago West Loop, SureStay Collection by Best Western offers 115 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 115 guestrooms featuring refrigerators and flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional features at this hotel include gift shops/newsstands and a vending machine.
Featured amenities include a 24-hour business center, express check-in, and express check-out.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (122 centimetre wide door)
  • Portable shower seat
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Built in 2016
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 25 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Property Registration Number 60612

Property is also known as

Hotel Illinois Medical District
Chicago Illinois Medical District
Hotel Chicago Illinois Medical District
Hotel Loop
Hotel Chicago West Loop

Reviews

Hotel Chicago West Loop, SureStay Collection by Best Western Reviews

8.2

Very good

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 501 out of 1049 reviews
Rating 8 - Good. 258 out of 1049 reviews
Rating 6 - Okay. 150 out of 1049 reviews
Rating 4 - Poor. 76 out of 1049 reviews
Rating 2 - Terrible. 64 out of 1049 reviews

Reviews

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

4/10 Poor

Leah

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Our wi-fi did not work and even though we mentioned several times it was not fixed nor were we offered any type of compensation since it was working everywhere else in the hotel. I would not have chosen this hotel if I knew there would be no wi-fi. Secondly, the hotel was listed as having parking available. There was none. We had to park in a garage and pay $40 for parking, trek our luggage theough the garage and down the street. A luggage trolley would have been helpful, too. We didn't even know that IF there had been available parking on site there was a charge for it, too. This isn't a hotel I will stay at again.
Stayed 1 night in Sep 2025

8/10 Good

Brad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chicago West Loop Best Western

Hotel and room were clean. Staff was helpful and friendly.
Stayed 1 night in Sep 2025

10/10 Excellent

Joseph

Stayed 1 night in Sep 2025

10/10 Excellent

Rachel

Stayed 1 night in Aug 2025

10/10 Excellent

Philip S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Randall

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk people are very friendly and willing to assist with just about anything that comes up during the stay. They make up for some of the shortcomings of the physical building and the neighborhood. An extra special thank you to Mary!! I chose this hotel because of its proximity to the United Center. Parking is a major problem.
Stayed 2 nights in Sep 2025

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

8/10 Good

Deb

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was clean & looked like it was painted not to long ago. We were told our room would be ready by 4 but wasn't ready until 5. Otherwise it was a good experience.
Stayed 1 night in Sep 2025

6/10 Okay

Chelsie

Liked: Cleanliness, staff & service, property conditions & facilities
The service was great! The room was very nice and clean. The bed and the pillows were not comfortable.
Stayed 2 nights in Sep 2025

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We were in town for a concert at United Center. The hotel is OK, but their breakfast is possibly the worst we’ve ever seen. It is quite inadequate. Also, there is no hotel parking and the public parking garage next-door is locked down starting on Saturday at 3 PM and does not open up again until Monday morning at 5:30 AM
Stayed 2 nights in Sep 2025

8/10 Good

Tasha

Stayed 1 night in Aug 2025

4/10 Poor

Jane

Travelled with partner
Liked: Cleanliness, staff & service
We went to our room after finally finding a parking spot on the street, and another patron's belongings were in our room. They had given us a room that was already occupied. They got us another room saying it was a queen like we paid for, but it was clearly a full size bed.
Stayed 1 night in Sep 2025

10/10 Excellent

Abi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were no issues with our stay at expect for lack of parking. Everything else was very nice!
Stayed 1 night in Sep 2025

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Melissa

Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
We got into town early and arrived a little before check in time. I didn’t expect to check in right away but stopped at the desk to ask about parking. The lobby smelled terrible, like a port a potty. They said our room would be ready in a half an hour. We went back a half hour later and was told that rooms weren’t ready yet and it would be another 35 minutes. We waited almost an hour (& they started giving rooms to other people that were coming in before we pointed out that we had been waiting a long time, then they finally gave us our room.) The room was tiny but fine. We were late for our dinner reservation and frustrated by the whole experience. (And the front desk wasn’t at all apologetic for the delay, when we were going to miss our dinner reservation to them, they said “well, check in isn’t until 4.”…this was at 4:45.)
Stayed 1 night in Sep 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Cory

Stayed 4 nights in Aug 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and modern. Staff let us check in early.
Stayed 1 night in Sep 2025

6/10 Okay

Tabitha

Travelled with family
Liked: Staff & service
Decent
Stayed 3 nights in Sep 2025

6/10 Okay

Jerry

Stayed 1 night in Sep 2025

8/10 Good

Zarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and ideal for solo travelers. I liked the area and the proximity to the United Center.
Stayed 2 nights in Sep 2025

4/10 Poor

Minela

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
We checked in around 5pm, there was no parking available on site, so we were told to download an app and park away from the hotel. It was a 3 minute walk from the hotel. When we came back to our hotel, our key wouldn’t work. We got that fixed and then at 2:30 am we received a call from the hotel phone that woke us. The worker was asking why we didn’t check in and that she was about to cancel our reservation. We couldn’t fall asleep after that and it made our trip exhausting.
Stayed 1 night in Sep 2025

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025