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Hotel Chicago West Loop, SureStay Collection by Best Western

2.5 star property

Photo gallery for Hotel Chicago West Loop, SureStay Collection by Best Western

Front of property - evening/night
Standard Room, 1 King Bed, Accessible, Non Smoking
Lobby
Breakfast area
Reception

Popular amenities

  • Housekeeping
  • Gym
  • Free WiFi
  • 24/7 front desk
  • Parking available
  • Pet-friendly

Explore the area

Map
1622 W Jackson Blvd, Chicago, IL, 60612
  • United Center
    ‪8 min walk‬
  • University of Illinois Chicago
    ‪10 min walk‬
  • Millennium Park
    ‪4 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Double Bed

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About the area

Chicago

Located in Chicago (Near West Side), Hotel Chicago West Loop, SureStay Collection by Best Western is within a 10-minute walk of Rush University Medical Center and United Center. .This hotel is 0.6 mi (0.9 km) from University of Illinois Chicago and 0.9 mi (1.4 km) from Credit Union 1 Arena.

What's nearby

  • Rush University Medical Center - 5 min walk - 0.4 km
  • United Center - 8 min walk - 0.7 km
  • University of Illinois Chicago - 10 min walk - 0.9 km
  • Millennium Park - 4 min drive - 4.3 km
  • McCormick Place - 6 min drive - 6.7 km

Getting around

  • Chicago Western Avenue Station (BNSF) - 3 min drive
  • Illinois Medical District Station - 7 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 36 min drive

Restaurants

  • ‪Billy Goat Tavern - ‬6 min walk
  • ‪Dr Murphy's Food Hall - ‬9 min walk
  • ‪Sinha Elegant Cuisine - ‬11 min walk
  • ‪Harold's Chicken Shack West Loop - ‬7 min walk
  • ‪Church's Texas Chicken - ‬4 min walk

About this property

Hotel Chicago West Loop, SureStay Collection by Best Western

Hotel with a 24-hour fitness center, a quick walk to United Center
Hotel Chicago West Loop, SureStay Collection by Best Western offers 115 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 115 guestrooms featuring refrigerators and flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional features at this hotel include gift shops/newsstands and a vending machine.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Self parking (subject to charges) is available onsite.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured parking on site (USD 35 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Lift (122 centimetre wide door)
  • Portable shower seat
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Built in 2016
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, key retrieval

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 25 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Secured self parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Property Registration Number 60612

Property is also known as

Hotel Illinois Medical District
Chicago Illinois Medical District
Hotel Chicago Illinois Medical District
Hotel Loop
Hotel Chicago West Loop

Hotel Chicago West Loop, SureStay Collection by Best Western Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 479 out of 1009 reviews
Rating 8 - Good. 265 out of 1009 reviews
Rating 6 - Okay. 135 out of 1009 reviews
Rating 4 - Poor. 66 out of 1009 reviews
Rating 2 - Terrible. 64 out of 1009 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

martha Clare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute, historic hotel. Friendly staff to a one. The only things that were a little tough were the size of the room for just me was pretty small, but had everything nonetheless and the wifi was terrible and cut out a lot! Otherwise, my two nights there were quite nice - I enjoyed some of the interesting guests in the lobby! I will come back for a King room next time: I saw one and it was a lot larger. Also, I think I would ask to be on ground level; maybe the wifi would be better.
Stayed 2 nights in Apr 2025

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was friendly and helpful. They held my bags when I came in the morning until check in. Also, held my bags after I checked out until my train in the evening. Will stay there again
Stayed 1 night in Apr 2025

10/10 Excellent

Tao

Stayed 4 nights in Apr 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for what I needed. The front desk worker was helpful, informative, and efficient.
Stayed 1 night in Apr 2025

8/10 Good

Alejandra

Travelled with partner
Liked: Cleanliness, staff & service
It was not the cleanest but the staff made up for it. Kind and accommodating. Not a big bar scene around but nice for a lunch time walk.
Stayed 1 night in Apr 2025

4/10 Poor

Charday

Liked: Staff & service
Disliked: Cleanliness
The hotel needs a deep cleaning
Stayed 1 night in Apr 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Xiaofeng

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very convenient. Everything is good.
Stayed 1 night in Apr 2025

10/10 Excellent

Camilla

Stayed 1 night in Apr 2025

8/10 Good

john

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
cute little hotel. the rooms are pretty small, but we didn’t spend any time in there except for sleeping so that doesn’t really matter. the floors are not the cleanest. i would bring some house shoes to not dirty your socks/feet. 10 minute walk to the united center makes this hotel!
Stayed 1 night in Apr 2025

4/10 Poor

Verified traveller

Disliked: Room comfort

Nope

This place is not as advertised. The room was super tiny!!!! I mean literally no room to move. The room had a full size bed, 2 end tables, a fridge and microwave. No desk or table, no other place to sit, nothing. I've never been in a room that was the size of a big bathroom, smh. That is not what was pictured on the website. It said parking available, but it wasn't available the 1st night. We had to pay $35 for the ramp next door. We were put in the room directly above the front door and you could hear every time anyone came in and out as it was a big bang when the door slammed shut. You could hear EVERY conversation happening in the front of the building. As well as the cars and any outside noise. The walls were paper thin! We were highly disappointed and will never stay here again! For a downtown hotel, it didn't have downtown vibes or feel. The only thing that we did like was the staff. They were nice. Besides that no thanks.
Stayed 2 nights in Apr 2025

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Apr 2025

8/10 Good

Tashia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tv channel options not the greatest. Staff was very friendly & made checking in & out a breeze! Thank you for making our 1st trip to Chicago an amazing experience!
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was great except for a few people on our floor were obnoxious and came on the hotel that way; staff did come up to settle them down and all was good
Stayed 1 night in Apr 2025

10/10 Excellent

HUGO

Stayed 1 night in Apr 2025

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location 35 minutes walk from Union station 7 minutes walk to United Center very safe andceasy walk
Stayed 1 night in Apr 2025

10/10 Excellent

Alec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

LADONNA

Stayed 1 night in Mar 2025

6/10 Okay

Brayden

Stayed 1 night in Mar 2025

6/10 Okay

Donald

Stayed 1 night in Mar 2025

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value

An older Hotel that is completely done over. Clean and neat. A clean comfy bed, a nice size work/ snacking counter and hard floors ( got to love it!) no filthy carpet. An amazing value. Exceptional service, they are accommodating. 3 blocks to Rush- 5 blocks to United Center.
Stayed 2 nights in Mar 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and accommodating. Breakfast/Communal area was tidy and clean. Room was efficient and clean. Parking saved us $ because we attended an event at the United center where parking was $60. The United center is a 10 minute walk and the restaurant across the street had a shuttle. Overall just a great place to stay.
Stayed 1 night in Mar 2025

10/10 Excellent

Christie

Stayed 3 nights in Dec 2024