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The Hermitage Hotel Mount Cook

4.5 star property

Photo gallery for The Hermitage Hotel Mount Cook

Bar (on property)
Bar (on property)
Reception
Bar (on property)
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

View map
89 Terrace Road, Mount Cook National Park, Mount Cook, 7999
  • Place, Mount Cook National Park
    ‪1 min walk‬
  • Place, Sir Edmund Hillary Alpine Centre
    ‪2 min walk‬
  • Place, Aoraki / Mount Cook Visitor Center
    ‪5 min walk‬

Room options

View all photos for Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

7.4 out of 10
Good
(3 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Double Room, 1 Queen Bed, Mountain View

Iron/ironing board, free WiFi, bed sheets, wheelchair access

Standard Double Room, 1 Queen Bed, Mountain View

7.6 out of 10
Good
(9 reviews)
  • 17 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room, Mountain View

View from room

Superior Twin Room, Mountain View

8.8 out of 10
Excellent
(17 reviews)
  • 26 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Twin Room, Mountain View

Iron/ironing board, free WiFi, bed sheets, wheelchair access

Premium Twin Room, Mountain View

8.8 out of 10
Excellent
(6 reviews)
  • 35 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Twin Room, Mountain View

Iron/ironing board, free WiFi, bed sheets, wheelchair access

Signature Twin Room, Mountain View

10.0 out of 10
Exceptional
(6 reviews)
  • 35 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Mountain View

Premium Room, 1 King Bed, Mountain View

Premium Room, 1 King Bed, Mountain View

  • 35 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 1 King Bed, Mountain View

Signature Room, 1 King Bed, Mountain View

Signature Room, 1 King Bed, Mountain View

10.0 out of 10
Exceptional
(2 reviews)
  • 35 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double or Twin Room, Mountain View

Iron/ironing board, free WiFi, bed sheets, wheelchair access

Standard Double or Twin Room, Mountain View

  • 22 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Similar properties

Exterior
Mt Cook Lodge & Motels
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 96 reviews
Mt Cook Lodge & Motels

About the area

Mount Cook

When you stay at The Hermitage Hotel Mount Cook in Mount Cook, you'll be in a national park, just steps from Sir Edmund Hillary Alpine Centre and Mount Cook National Park. .This luxury hotel is 0.3 mi (0.5 km) from Aoraki / Mount Cook Visitor Center and 1.3 mi (2.1 km) from Red Tarns.

What's nearby

  • Mount Cook National Park - 1 min walk - 0.0 km
  • Sir Edmund Hillary Alpine Centre - 2 min walk - 0.2 km
  • Aoraki / Mount Cook Visitor Center - 5 min walk - 0.5 km
  • Red Tarns - 18 min walk - 1.5 km
  • Mueller Glacier - 4 min drive - 3.3 km

Restaurants

  • ‪Snowline Bar - ‬1 min walk
  • ‪The Old Mountaineers' Cafe & Bar - ‬4 min walk
  • ‪Sir Edmund Hillary Café & Bar - ‬1 min walk
  • ‪Chamois Bar & Grill - ‬10 min walk
  • ‪Panorama Restaurant - ‬1 min walk

About this property

The Hermitage Hotel Mount Cook

Luxury hotel with 2 restaurants and a 24-hour front desk
The Hermitage Hotel Mount Cook offers 164 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations and complimentary toiletries. This Mount Cook hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Stay in one of 164 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include phones, as well as coffee/tea makers and irons/ironing boards.
Take advantage of recreation opportunities such as bicycles to rent or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a fireplace in the lobby.
Grab a bite to eat at Alpine Restaurant, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:30 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:00 AM.
Alpine Restaurant - This buffet restaurant serves breakfast, lunch, and dinner. Reservations are required.
Panorama Room - Onsite restaurant. Reservations are required. Open daily.
Snowline Bar - Onsite bar. Open daily.
Sir Edmund Hillary Cafe - Onsite café. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: NZD 42 for adults and NZD 22 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Alpine Restaurant
  • Panorama Room
  • Sir Edmund Hillary Cafe
  • Snowline Bar

Things to do

  • Bicycle rentals
  • Hiking/biking trails

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Low-height counter and sink
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 42 for adults and NZD 22 for children
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

We should mention

A car is required for transportation to and from this property

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Hermitage Hotel Mount Cook
Hermitage Mount Cook
The Hermitage Mount Cook
The Hermitage Hotel Mount Cook Hotel
The Hermitage Hotel Mount Cook Mount Cook
The Hermitage Hotel Mount Cook Hotel Mount Cook

The Hermitage Hotel Mount Cook Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 495 out of 1001 reviews
Rating 8 - Good. 325 out of 1001 reviews
Rating 6 - Okay. 108 out of 1001 reviews
Rating 4 - Poor. 45 out of 1001 reviews
Rating 2 - Terrible. 28 out of 1001 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Adam

Liked: Cleanliness, staff & service, room comfort
Amazing views and good selection of dining options. The room we had was in the original part of the hotel and located under the staircase which was not ideal as the stairs creek. Otherwise a great spot at the base of Mt Cook.
Stayed 1 night in Sep 2025

10/10 Excellent

Aliya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a dream. Beautiful location, stunning views from rooms. Staff were really helpful, easy check in and check out.
Stayed 2 nights in Sep 2025

10/10 Excellent

Zixia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Anastasia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view!
Stayed 2 nights in Aug 2025

6/10 Okay

Azhar

Disliked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Mark, Moranbah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eddy from Front desk, was extremely professional and friendly. Our housekeeper on first 3 days was professional and friendly (sorry didn’t get her name) This was our third stay at the resort. Next time, want to try the Cook Suite. Like to see a bathtub in plus suites. I would pay more. The shower (water) pressure in room was low. (useless) Not water saving if it takes you 10-15 mins for a shower - if you want us to take 2-5 mins. Thank you for a wonderful stay.
Stayed 3 nights in Aug 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning location with truly spectacular views from our room - we payed extra for a premium room Clean, modern and comfortable Good facilities and service and bar Cafe closes at around check in time which is not very convenient Didn’t use the restaurants
Stayed 1 night in Aug 2025

10/10 Excellent

Josh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay in the area
Stayed 1 night in Aug 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service
.
Stayed 2 nights in Aug 2025

10/10 Excellent

petru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Staff very friendly special the manager magnificent place
Stayed 1 night in Aug 2025

4/10 Poor

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
The service to not meet the room charges the restaurant needs to come up to the bee
Stayed 2 nights in Aug 2025

2/10 Terrible

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dislike norhing 100% with views all around.
Stayed 2 nights in Jul 2025

10/10 Excellent

Sze Ka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent

clean room with great view
Stayed 2 nights in Jul 2025

8/10 Good

maryke

Stayed 1 night in Jul 2025

10/10 Excellent

Lauren

Stayed 1 night in Jun 2025

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent.

Service was excellent. Room was excellent. People were very nice. Went above and beyond expectation. Highly recommend.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jayasimha

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Jun 2025

10/10 Excellent

Timothy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

4/10 Poor

grant

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Vibhu

Liked: Cleanliness, amenities, property conditions & facilities
Good property
Stayed 1 night in Jun 2025

10/10 Excellent

Jack

Stayed 1 night in Jun 2025

10/10 Excellent

Romika

Stayed 1 night in Jun 2025

10/10 Excellent

Reddy, Cumming

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic views with perfect location! I don’t think I could’ve asked for better hotel.
Stayed 1 night in Jun 2025

8/10 Good

Connie

Travelled with partner
Liked: Cleanliness
Good environment but bad service, not any service to help customers in snow days. We pay so expensive price but even didn’t help us to remove snow in car park. View is beautiful but room is ver small and limited facilities and dining is expensive, everything in this hotel is expensive
Stayed 2 nights in Jun 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025