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Swissotel - Chicago

4.5 star property

Photo gallery for Swissotel - Chicago

Reception
Premium bedding, in-room safe, desk, laptop workspace
Lobby
Meeting facility
Exterior

Popular amenities

  • Spa
  • Bar
  • Parking available
  • Room service
  • Breakfast available
  • Housekeeping

Explore the area

Map
323 E Wacker Dr, Chicago, IL, 60601
  • Millennium Park
    ‪3 min walk‬
  • Michigan Avenue
    ‪5 min walk‬
  • Chicago Riverwalk
    ‪7 min walk‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪25 min drive‬

Room options

View all photos for Premier Room, 1 King Bed, City View, Corner

Premium bedding, in-room safe, desk, laptop workspace

Premier Room, 1 King Bed, City View, Corner

9.6 out of 10
Exceptional
(4 reviews)
  • 39 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

Classic 2 Double Beds Accessible with Roll In Shower

  • Sleeps 2
  • 2 Double Beds

Lifestyle Suite, 1 King Bed, City View

  • Sleeps 4
  • 1 King Bed

View all photos for Premier Corner Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Premier Corner Room, 1 King Bed, City View

  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Classic 2 Double Beds Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 2 Double Beds

View all photos for Classic Double Room, 2 Double Beds, Lake View

Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room, 2 Double Beds, Lake View

9.8 out of 10
Exceptional
(17 reviews)
  • 30 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, Lake View (Lake View)

Classic Room, 1 King Bed, Lake View (Lake View)

Classic Room, 1 King Bed, Lake View (Lake View)

9.0 out of 10
Wonderful
(26 reviews)
  • 30 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Double Room, 2 Double Beds, River View

Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room, 2 Double Beds, River View

8.8 out of 10
Excellent
(23 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, River View

Premium bedding, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed, River View

9.2 out of 10
Wonderful
(37 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

Classic 2 Double Beds Wheelchair Accessible

  • Sleeps 2
  • 2 Double Beds

View all photos for Classic Double Room, 2 Double Beds, City View

Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room, 2 Double Beds, City View

9.2 out of 10
Wonderful
(45 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Executive Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(7 reviews)
  • 70 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(108 reviews)
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Lake View Room 1 King Bed Accessible

9.0 out of 10
Wonderful
(4 reviews)
  • Lake view
  • Sleeps 2
  • 1 King Bed

Lake View Room 2 Double Beds Accessible

  • Lake view
  • Sleeps 2
  • 2 Double Beds

River View Room 2 Double Beds Accessible with Roll In Shower

  • River view
  • Sleeps 4
  • 2 Double Beds

River View Room 1 King Bed Accessible with Roll In Shower

  • River view
  • Sleeps 3
  • 1 King Bed

River View Room 2 Double Beds Accessible

10.0 out of 10
Exceptional
(1 review)
  • River view
  • Sleeps 4
  • 2 Double Beds

River View Room 1 King Bed Wheelchair Accessible

10.0 out of 10
Exceptional
(1 review)
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, River View

Premium bedding, in-room safe, desk, laptop workspace

Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, River View

9.6 out of 10
Exceptional
(4 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Swiss Pinnacle, Room, 1 King Bed, Non Smoking, Lake View

Premium bedding, in-room safe, desk, laptop workspace

Swiss Pinnacle, Room, 1 King Bed, Non Smoking, Lake View

10.0 out of 10
Exceptional
(6 reviews)
  • 30 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, Lake View

Premium bedding, in-room safe, desk, laptop workspace

Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, Lake View

10.0 out of 10
Exceptional
(6 reviews)
  • 30 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Swiss Pinnacle, Room, 1 King Bed, Non Smoking, City View

Premium bedding, in-room safe, desk, laptop workspace

Swiss Pinnacle, Room, 1 King Bed, Non Smoking, City View

8.4 out of 10
Very good
(6 reviews)
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, City View

Premium bedding, in-room safe, desk, laptop workspace

Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, City View

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Swiss Pinnacle, Room, 1 King Bed, Non Smoking, River View

Premium bedding, in-room safe, desk, laptop workspace

Swiss Pinnacle, Room, 1 King Bed, Non Smoking, River View

7.0 out of 10
Good
(4 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

Classic 1 King Bed Accessible with Roll In Shower

10.0 out of 10
Exceptional
(2 reviews)
  • River view
  • Sleeps 2
  • 1 King Bed

Classic 1 King Bed Accessible

  • Sleeps 2
  • 1 King Bed

Classic 1 King Bed Wheelchair Accessible

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

InterContinental Chicago Magnificent Mile by IHG

  • Pool
  • Spa
  • Pet-friendly
  • Free WiFi
4.5 out of 5, Wonderful, (2130)
The price is NZ$689
for 1 room
includes taxes & fees
14 Aug - 15 Aug
InterContinental Chicago Magnificent Mile by IHG

About the area

Chicago

A stay at Swissotel - Chicago places you in the heart of Chicago, within a 10-minute walk of Michigan Avenue and Millennium Park. .This eco-certified hotel is 0.4 mi (0.6 km) from Chicago Riverwalk and 0.5 mi (0.9 km) from Grant Park.

What's nearby

  • Millennium Park - 3 min walk - 0.3 km
  • Michigan Avenue - 5 min walk - 0.5 km
  • Grant Park - 6 min walk - 0.6 km
  • Chicago Riverwalk - 7 min walk - 0.6 km
  • Navy Pier - 20 min walk - 1.6 km

Getting around

  • Millennium Station - 9 min walk
  • Randolph-Wabash Station - 10 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 43 min drive

Restaurants

  • ‪Swissotel Chicago - ‬1 min walk
  • ‪The Northman Beer & Cider Garden Riverwalk - ‬11 min walk
  • ‪Regency Club at Hyatt Regency Chicago - ‬4 min walk
  • ‪American Craft Kitchen & Bar - ‬4 min walk
  • ‪Swissôtel Chicago Lobby Lounge - ‬1 min walk

About this property

Swissotel - Chicago

Eco-certified hotel with bars and a 24-hour fitness center
Swissotel - Chicago offers 661 accommodations with iPod docking stations and safes. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries.

In-room wired and wireless Internet access (WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, sports massages, Swedish massages, and facials.
Make yourself at home in one of the 661 guestrooms featuring refrigerators and iPod docking stations. LCD televisions with cable programming are provided for your entertainment, with wired and wireless internet access available for a surcharge. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with onsite massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a 24-hour fitness center and bicycles to rent. Additional features at this hotel include concierge services, gift shops/newsstands, and wedding services.
Stop by the hotel's restaurant, The Palm, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with a refreshing drink at one of the 2 bars/lounges. Cooked-to-order breakfasts are served on weekdays from 8:00 AM to 10:30 AM and on weekends from 8:00 AM to noon for a fee.
Featured amenities include a business center, express check-in, and express check-out.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 8:00 AM and 10:30 AM and on weekends between 8:00 AM and noon.
The Palm - This restaurant serves breakfast, lunch, and dinner.
Amuse - This lobby lounge serves light fare only. Guests can enjoy drinks at the bar. Open daily.
Onsite venue #3 - This restaurant serves breakfast only. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, French, German, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per 24-hour period); wired internet (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transport

  • Valet parking on site (USD 87 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 8:00 AM to 10:30 AM on weekdays and 8:00 AM to noon on weekends; USD 5 to 22 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Amuse
  • The Palm

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Billiards/pool table
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Garden
  • On a river
  • Vegetable garden

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 43 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1988
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • IPod dock
  • Pay films
  • Smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per night, plus a deposit of USD 250.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 25 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per day
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 29.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5 to 22 per person
  • Fee for in-room wireless internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per 24-hour period (rates may vary)
  • Valet parking fee: USD 87.00 per night
  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Property Registration Number 60601, 60601, Hotel License

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chicago Swissotel
Swissotel Chicago
Swissotel Chicago Hotel
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Swissotel Chicago Hotel Chicago
Swissotel
Swissotel - Chicago Hotel
Swissotel - Chicago Chicago
Swissotel - Chicago Hotel Chicago

Swissotel - Chicago Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1720 out of 2526 reviews
Rating 8 - Good. 415 out of 2526 reviews
Rating 6 - Okay. 175 out of 2526 reviews
Rating 4 - Poor. 93 out of 2526 reviews
Rating 2 - Terrible. 123 out of 2526 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Heather

Stayed 2 nights in Apr 2025

10/10 Excellent

Robert

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Stayed at Swissotel but very close to Hyatt Regency Chicago (0.2 miles) where my meeting was held.
Stayed 3 nights in Apr 2025

10/10 Excellent

katayoon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Near the conference and the room accommodation
Stayed 2 nights in Apr 2025

8/10 Good

Cynthia, Elmhurst

Liked: Cleanliness, staff & service, property conditions & facilities
Xx
Stayed 1 night in Apr 2025

6/10 Okay

Karen

Travelled with family, Business traveller
Liked: Amenities
Did not have a SPA facility. The towel was torn. Great view though.
Stayed 2 nights in Apr 2025

8/10 Good

Diana, Merrick

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The location was a little confusing at first, but once we became more familiar with the area, it was pretty conveniently located, right on the water and close to many busses. The staff was helpful and attentive.
Stayed 5 nights in Apr 2025

10/10 Excellent

Exavier

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed the customer friendly atmosphere; From the beginning Eugene, got me started with onboard/Checking into my room following up with me daily on my 3 week stay. Manny the restaurant manager introduce the menu favorites and best rates applicable, along with brotherly conversation, and Arley my house keeping friend was so sweet and kind, that I did not want to leave!, But my question was How or why did I not receive any points or rewards for my extended stay?
Stayed 1 night in Apr 2025

6/10 Okay

Paitton

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I didn’t like how no staff let you know when you check in that the snack store and bathroom items were free to guests. Paid for things I shouldn’t have.
Stayed 1 night in Apr 2025

10/10 Excellent

Martin, Plano

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Customer Service! Great Stay! close to downtown Chicago !
Stayed 1 night in Apr 2025

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

ANTHONY

Stayed 3 nights in Apr 2025

10/10 Excellent

Georgina

Stayed 3 nights in Apr 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property- very peaceful in the middle of the city with incredible views
Stayed 1 night in Mar 2025

10/10 Excellent

Camily

Stayed 2 nights in Apr 2025

10/10 Excellent

Jerret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Seneida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Toya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location with ample transportation and access to river walk and lakefront nearby. Self-parking was difficult and expensive. Their parking garage is not really built to handle SUVs. On a side note, their bathroom amenities are the best specifically, their shampoo and conditioner. It's by Purovel, it is AMAZING. I want to go back just to use those products as I have been unable to purchase those products online.
Stayed 3 nights in Mar 2025

8/10 Good

Dudley, mishawaka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Gregory, Tampa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only concern regarding the room was the significant elevator noise, audible throughout the day and night. The hotel should consider implementing soundproofing to mitigate this issue.
Stayed 3 nights in Apr 2025

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities
I was unable to receive VIP accommodations.
Stayed 2 nights in Apr 2025

10/10 Excellent

Emerald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The view from the hotel was amazing. It is a prime location to do anything downtown.
Stayed 4 nights in Apr 2025

10/10 Excellent

Imran

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, great location, next to everything in the city.
Stayed 1 night in Apr 2025