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The Westin Cleveland Downtown

4.0 star property

Photo gallery for The Westin Cleveland Downtown

Exterior
Creator video - submitted by Tien Chen
46-inch LCD TV with premium TV channels, TV
46-inch LCD TV with premium TV channels, TV
Point of interest

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Pet-friendly

Explore the area

Map
777 Saint Clair Ave Ne, Cleveland, OH, 44114
  • Rock and Roll Hall of Fame
    ‪8 min walk‬
  • Huntington Bank Field
    ‪8 min walk‬
  • Progressive Field
    ‪13 min walk‬
  • Cleveland, OH (CLE-Hopkins Intl.)
    ‪19 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, City View

46-inch LCD TV with premium TV channels, TV

Suite, 1 King Bed with Sofa bed, Non Smoking, City View

  • 76.1 sq m
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, City View

Junior Suite, 1 King Bed, Non Smoking, City View

Junior Suite, 1 King Bed, Non Smoking, City View

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

  • 32.5 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Down duvets, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Down duvets, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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Hotel Indigo Cleveland Downtown by IHG

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  • Free WiFi
  • Restaurant
  • Air conditioning
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The price is NZ$457
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includes taxes & fees
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Hotel Indigo Cleveland Downtown by IHG

About the area

Cleveland

With a stay at The Westin Cleveland Downtown, you'll be centrally located in Cleveland, within a 10-minute walk of Huntington Convention Center of Cleveland and Rock and Roll Hall of Fame. .This hotel is 0.6 mi (0.9 km) from JACK Cleveland Casino and 0.6 mi (1 km) from Great Lakes Science Center.

What's nearby

  • Huntington Convention Center of Cleveland - 5 min walk - 0.5 km
  • Rock and Roll Hall of Fame - 8 min walk - 0.7 km
  • Huntington Bank Field - 8 min walk - 0.7 km
  • JACK Cleveland Casino - 9 min walk - 0.8 km
  • Progressive Field - 13 min walk - 1.1 km

Getting around

  • Cleveland Station - 12 min walk
  • Tower City-Public Square Station - 16 min walk
  • Cleveland Hopkins International Airport (CLE) - 16 min drive

Restaurants

  • ‪The Arcade - ‬8 min walk
  • ‪Winking Lizard Tavern - ‬3 min walk
  • ‪Shake Shack - ‬6 min walk
  • ‪Rising Star Coffee Roasters - ‬7 min walk
  • ‪The Burnham Restaurant - ‬7 min walk

About this property

The Westin Cleveland Downtown

Lakefront hotel with a 24-hour fitness center and a 24-hour front desk
The Westin Cleveland Downtown offers 484 air-conditioned accommodations with safes and complimentary weekday newspapers. Pillowtop beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 484 air-conditioned rooms featuring LCD televisions. Your pillowtop bed comes with down comforters. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and gift shops/newsstands. Additional amenities at this hotel include wedding services, a banquet hall, and a vending machine.
Satisfy your appetite for lunch or dinner at Masa & Agave Cantina, a restaurant which specializes in Mexican cuisine, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Cleveland? This hotel has 20473 square feet (1902 square meters) of space consisting of conference space and 18 meeting rooms.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.
Masa & Agave Cantina - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.
Masa & Agave Lounge - Onsite cocktail bar. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Valet parking on site (USD 49 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 to 100 for adults and USD 10 to 100 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Masa & Agave Cantina
  • Masa & Agave Lounge

Things to do

  • 24-hour gym

Family friendly

  • Cot (surcharge)
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Business services

  • 18 meeting rooms
  • 20,473 square feet of conference space
  • Business centre

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height desk
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 23 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Down comforter
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 46-inch LCD TV with premium channels

Food and drink

  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20 per night
Cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 100.00 for adults, and USD 10.00 to 100.00 for children
  • Valet parking fee: USD 49 per night
  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Cribs (infant beds) are available for an additional fee
  • Rollaway bed fee: USD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Westin Cleveland Downtown
Westin Hotel Cleveland Downtown
The Westin Cleveland Downtown Ohio
Westin Cleveland Downtown Hotel
The Westin Cleveland Cleveland
The Westin Cleveland Downtown Hotel
The Westin Cleveland Downtown Cleveland
The Westin Cleveland Downtown Hotel Cleveland

The Westin Cleveland Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 820 out of 1376 reviews
Rating 8 - Good. 268 out of 1376 reviews
Rating 6 - Okay. 132 out of 1376 reviews
Rating 4 - Poor. 76 out of 1376 reviews
Rating 2 - Terrible. 80 out of 1376 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and up to date an super comfy beds.
Stayed 1 night in Mar 2025

4/10 Poor

daniel

Liked: Room comfort

I probably won’t stay again

I had to wait 2 hours for my room to be ready. I booked an accessible room with a roll in shower but did not get it. I was also supposed to get bathrobes but didn’t. The body wash pump bottle in the shower was empty. But the positive was the bed was comfortable
Stayed 1 night in Mar 2025

10/10 Excellent

Roseann

Stayed 1 night in Mar 2025

10/10 Excellent

Jason

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Miranda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Anne-Elizabeth

Travelled with group
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Nichelle

Liked: Cleanliness, staff & service, property conditions & facilities
I loved how urban it was with people of different ethnicities! I didn’t feel out numbered by up tight snobby staff and patrons whom have any common courtesy! Folks smiled greeted said Goodmorning and were very inviting! First time comin to Ohio for an nba game!!! And I want to come back and I will stay here!
Stayed 1 night in Mar 2025

4/10 Poor

Brianna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Cheri

Travelled with family
Liked: Amenities
Great location within walking distance for restaurants and shops!
Stayed 1 night in Mar 2025

2/10 Terrible

Ronnie

Stayed 1 night in Mar 2025

10/10 Excellent

Karen Hazel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2025

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Mercy

Stayed 3 nights in Mar 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

Nathaniel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs all over the room and ceiling
Stayed 2 nights in Mar 2025

6/10 Okay

Nieshia

Travelled with partner
It wasn’t bad just needs updating
Stayed 2 nights in Feb 2025

8/10 Good

ZHANGHUA

Liked: Cleanliness, staff & service
离会展中心近，比较方便，
Stayed 4 nights in Mar 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and efficient! We had an issue with our thermostat, and we had a new one put in by the kindest maintenance worker within 45 minutes of our call. I really hope Camerae is in the lobby when you arrive or leave! He made our weekend, making us feel truly valued. If we return to Cleveland, this is where we'll be staying!
Stayed 3 nights in Mar 2025

2/10 Terrible

Adam

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
There was no housekeeping, although it was expected to be every other day. The elevator broke both days and we found ourselves stuck on it twice. Staff was not helpful with the situation. The manager had to interview.
Stayed 2 nights in Feb 2025

10/10 Excellent

Jomayra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Mar 2025

8/10 Good

Taylor

Stayed 1 night in Mar 2025

10/10 Excellent

Jessika Monique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Fredrick

Stayed 1 night in Mar 2025