See all properties
Save

Novotel Surfers Paradise

4.5 star property

Photo gallery for Novotel Surfers Paradise

Enjoy panoramic views of the beach and ocean from this high-rise hotel's sleek, modern design.
Relax by the serene pool surrounded by lounge chairs and umbrellas, with a modern hotel building in the background.
Relax in a stylish room with a large bed, bedside table, and comfortable seating area.
Relax on the rooftop with ocean views, a hot tub, and comfortable lounge chairs.
Enjoy a meal in our restaurant with a variety of seating options, including round tables, bar stools, and high-top tables.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Housekeeping
  • Pool
  • Bar

Explore the area

Map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217
  • Cavill Avenue
    ‪2 min walk‬
  • Slingshot
    ‪2 min walk‬
  • Surfers Paradise Beach
    ‪3 min walk‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪25 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Jetted Tub

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Room, 1 King Bed, Jetted Tub

7.6 out of 10
Good
(7 reviews)
  • 30 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 4 Bedrooms

Penthouse, 4 Bedrooms

Penthouse, 4 Bedrooms

  • Sleeps 8
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Room, 1 King Bed

8.0 out of 10
Very good
(22 reviews)
  • 30 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Double Room, 2 Double Beds

8.4 out of 10
Very good
(11 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 2 Double Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Double Room, 2 Double Beds

7.8 out of 10
Good
(57 reviews)
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • 30 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Double Room, 2 Double Beds

8.0 out of 10
Very good
(41 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Multiple Beds (Family)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, Multiple Beds (Family)

8.0 out of 10
Very good
(10 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(12 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Ocean View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Room, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(43 reviews)
  • 30 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 2 Double Beds, Ocean View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Double Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(26 reviews)
  • 30 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, Multiple Beds (Family)

Family Room, Multiple Beds (Family)

Family Room, Multiple Beds (Family)

8.2 out of 10
Very good
(30 reviews)
  • 43 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Executive Room, 1 King Bed, Jetted Tub, Ocean View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Executive Room, 1 King Bed, Jetted Tub, Ocean View

9.6 out of 10
Exceptional
(7 reviews)
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(24 reviews)
  • 30 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, Ocean View

Deluxe Double Room, 2 Double Beds, Ocean View

Deluxe Double Room, 2 Double Beds, Ocean View

8.2 out of 10
Very good
(16 reviews)
  • 30 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Ocean View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Executive Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(15 reviews)
  • 35 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Enjoy meals in a stylish restaurant with a central aisle, tables, and chairs, offering a view of the street outside.

voco Gold Coast by IHG

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, (1003)
The price is NZ$333
for 1 room
includes taxes & fees
26 Jul - 27 Jul
voco Gold Coast by IHG

About the area

Gold Coast

A stay at Novotel Surfers Paradise places you in the heart of Gold Coast, steps from Cavill Avenue and Slingshot. .This beach hotel is 0.2 mi (0.3 km) from Surfers Paradise Beach and 2.2 mi (3.5 km) from The Star Gold Coast.

What's nearby

  • Cavill Avenue - 2 min walk - 0.2 km
  • Slingshot - 2 min walk - 0.2 km
  • Surfers Paradise Beach - 3 min walk - 0.3 km
  • Chevron Renaissance - 5 min walk - 0.5 km
  • SkyPoint Observation Deck - 5 min walk - 0.5 km

Getting around

  • Cypress Avenue Station - 9 min walk
  • Varsity Lakes Station - 15 min drive
  • Coolangatta Airport (OOL) - 38 min drive

Restaurants

  • ‪Surfers Paradise Beergarden - ‬2 min walk
  • ‪Love Italy - ‬3 min walk
  • ‪Surfers Paradise Surf Life Saving Club - ‬1 min walk
  • ‪Milky Lane - ‬2 min walk
  • ‪Baskin-Robbins - ‬2 min walk

About this property

Novotel Surfers Paradise

Sun-drenched luxury just steps from Cavill Avenue
Novotel Surfers Paradise offers 408 accommodations with safes and coffee/tea makers. Rooms open to balconies. 49-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

Children under 15 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 408 guestrooms featuring flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Enjoy a range of recreational amenities, including an outdoor pool, a hot tub, and an outdoor tennis court. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite to eat at BLVD Cafe & Bar, a café which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the poolside bar. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:00 AM for a fee.
Featured amenities include a computer station, express check-out, and dry cleaning/laundry services. Planning an event in Gold Coast? This hotel has 6749 square feet (627 square meters) of space consisting of conference space and 6 meeting rooms. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:00 AM.
BLVD Cafe & Bar - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Breakfast on 1 - This restaurant serves breakfast only. Open select days.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Filipino, Japanese, Portuguese, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (AUD 25 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; AUD 30 to 42 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • BLVD Cafe & Bar
  • Breakfast on 1

Things to do

  • Gym
  • Heated pool
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Shopping centre

Family friendly

  • Free cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 6,749 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible shuttle
  • Handrails in stairways
  • Lever door handles
  • Lift (200 centimetre wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 36 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
During the renovation period (now - September 30, 2025), the swimming pool will be open limited hours on weekdays (4-10 PM); weekend and school holiday pool access remains unchanged.

Renovations and closures

The property will be renovating from April 15 2024 to September 30 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Swimming pool
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: AUD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 30 to 42 per person
  • Covered self parking fee: AUD 25 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 15 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Novotel Surfers Paradise Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 527 out of 1227 reviews
Rating 8 - Good. 349 out of 1227 reviews
Rating 6 - Okay. 194 out of 1227 reviews
Rating 4 - Poor. 85 out of 1227 reviews
Rating 2 - Terrible. 72 out of 1227 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Karen, Lidcombe

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice but bit dated
Stayed 2 nights in Jun 2025

2/10 Terrible

Shaishab

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lack of enough cups and cutleries. No blow dryer. The spa was not in full operations. Balcony rails dont meet minimum safety standards. Outdated facility.
Stayed 1 night in Apr 2025

10/10 Excellent

Tatiana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Apr 2025

4/10 Poor

Nicole

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
The room stank, smelt so musty. We had no garbage bags in any of our bins. One of the 'clean' single beds had nail clippings on it. The shower screen is way too short, so the second you turn the shower on, the bathroom floods. Staff were friendly, and the buffet was quite decent - not enough for us to come back or recommend unfortunately.
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional

Amazing view from 29th floor. We got exceptional service and the hotel too is in a perfect location for getting around goldcoast!
Stayed 2 nights in Mar 2025

8/10 Good

sang

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 2 nights in Mar 2025

4/10 Poor

Cheryl

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

Troy

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff are amazing but building is so old and dated! Bar is very average and pool area looks nothing like the pictures.
Stayed 1 night in Apr 2025

10/10 Excellent

Simon

Stayed 2 nights in Mar 2025

6/10 Okay

Rebecca Jayne

The entire building could do with modernising The TV’s need upgrading, wasn’t able to use the screen mirror function and not able to use apps on tv as they were too old Carpet in my room was wet from a leaking fridge Decor was outdated Building was undergoing work and the trades were noisy
Stayed 6 nights in Mar 2025

10/10 Excellent

Upninder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location
Stayed 3 nights in Mar 2025

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location with quiet rooms, great staff and a great price
Stayed 10 nights in Mar 2025

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay.
Stayed 5 nights in Mar 2025

6/10 Okay

Michelle Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
We were on level 15 in an hinterland view room and did not sleep a wink. The slingshot ride is adjacent to the hotel so we heard the screams all night. The hotel is also above Cavill Ave and the nightclubs - the doof doof goes until 4am and the bed was vibrating for all the wrong reasons. Talking to other guests, paying extra for an ocean view room and a higher floor makes all the difference. We didn’t use the pool as it’s not stopped raining but I do believe it’s closed and you need to borrow a neighboring hotels pool, according to the signage. It was a great location and very convenient to everything, but the noise downgrades the hotel.
Stayed 3 nights in Mar 2025

10/10 Excellent

Kathleen Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Mar 2025

10/10 Excellent

Kay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central area, easy access to transport and extremely knowledgeable and helpful staff.
Stayed 3 nights in Mar 2025

10/10 Excellent

Ramesh, Chilliwack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing is in srounding area.Beach is nice to swim.
Stayed 4 nights in Mar 2025

2/10 Terrible

Sebi

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This is not we saw in pictures, it wasn’t the same. We didn’t like it at all
Stayed 3 nights in Mar 2025

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location.
Stayed 2 nights in Mar 2025

8/10 Good

Shannon

Liked: Cleanliness, staff & service
Great 😊 just small issue with paid parking that was paid for at check in but wasn’t entered on hotel computers and when I tried to exit I couldn’t get out and expected to pay for parking but easy fix once flagged to hotel staff
Stayed 2 nights in Mar 2025

10/10 Excellent

Nicholas James, Newent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Local to great shops and restaurants
Stayed 2 nights in Mar 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the Novotel surfers paradise are very friendly and helpful nothing was too much trouble i highly recommend the Novotel.
Stayed 5 nights in Mar 2025

6/10 Okay

Helen

Travelled with group
The carpet smelled like dampness that I had to breath while I slept. Room serviced was done very kate in the afternoon which was way too late. The pool needs an up grade.
Stayed 7 nights in Mar 2025