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Novotel Surfers Paradise

4.5 star property

Photo gallery for Novotel Surfers Paradise

Penthouse, 4 Bedrooms
Beach/ocean view
Exterior
Outdoor pool, a heated pool, pool loungers
Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217
  • Place, Cavill Avenue
    ‪2 min walk‬
  • Place, Slingshot
    ‪2 min walk‬
  • Place, Surfers Paradise Beach
    ‪3 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪31 min drive‬

Room options

View all photos for Deluxe Room, Multiple Beds (Family)

Deluxe Room, Multiple Beds (Family)

Deluxe Room, Multiple Beds (Family)

8.2 out of 10
Very good
(13 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

Eco-friendly toiletries, hair dryer, towels

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(15 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(15 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

8.0 out of 10
Very good
(72 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(10 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Double Beds

8.0 out of 10
Very good
(47 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed, Ocean View

Executive Room, 1 King Bed, Ocean View

Executive Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(8 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Ocean View

Eco-friendly toiletries, hair dryer, towels

Deluxe Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(40 reviews)
  • Partial ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Double Beds, Ocean View

8.0 out of 10
Very good
(37 reviews)
  • Partial ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed, Ocean View

Executive Room, 1 King Bed, Ocean View

Executive Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(22 reviews)
  • Partial ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(56 reviews)
  • Partial ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(33 reviews)
  • Partial ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Family Room, Multiple Beds (Family)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Family Room, Multiple Beds (Family)

8.0 out of 10
Very good
(39 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed

8.2 out of 10
Very good
(32 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed

7.6 out of 10
Good
(7 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Penthouse, 4 Bedrooms

Penthouse, 4 Bedrooms

Penthouse, 4 Bedrooms

  • Ocean view
  • Sleeps 8
  • 2 Double Beds
  • Free Wi-Fi

Similar properties

Aerial view
Mantra on View Hotel
Surfers Paradise
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
3.8 out of 5, Good, 1,039 reviews
The price is NZ$184
includes taxes & fees
15 June - 16 June
Mantra on View Hotel

About the area

Gold Coast

With a stay at Novotel Surfers Paradise, you'll be centrally located in Gold Coast, steps from Cavill Avenue and 3 minutes by foot from Surfers Paradise Beach. .This beach hotel is 11.5 mi (18.5 km) from Warner Bros. Movie World and 2.1 mi (3.4 km) from Gold Coast Convention and Exhibition Centre.

What's nearby

  • Cavill Avenue - 2 min walk - 0.2 km
  • Slingshot - 2 min walk - 0.2 km
  • Surfers Paradise Beach - 3 min walk - 0.3 km
  • Chevron Renaissance - 5 min walk - 0.5 km
  • SkyPoint Observation Deck - 5 min walk - 0.5 km

Getting around

  • Cypress Avenue Station - 9 min walk
  • Varsity Lakes Station - 26 min drive
  • Coolangatta Airport (OOL) - 40 min drive

Restaurants

  • ‪Surfers Paradise Beer Garden - ‬2 min walk
  • ‪The Island Rooftop - ‬2 min walk
  • ‪Gong Cha Surfers Paradise - ‬2 min walk
  • ‪Milky Lane Surfers Paradise - ‬2 min walk
  • ‪Lot 1 Coffee - ‬1 min walk

About this property

Novotel Surfers Paradise

Novotel Surfers Paradise offers 408 accommodations with safes and coffee/tea makers. Rooms open to balconies. 49-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

Children under 15 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 408 guestrooms featuring flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Enjoy a range of recreational amenities, including an outdoor pool, a hot tub, and an outdoor tennis court. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite to eat at BLVD Cafe & Bar, a café which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the poolside bar. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a computer station, express check-out, and dry cleaning/laundry services. Planning an event in Gold Coast? This hotel has 6749 square feet (627 square meters) of space consisting of conference space and 6 meeting rooms. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 11:00 AM.
BLVD Cafe & Bar - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Onsite venue #2 - This restaurant serves breakfast only. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (AUD 27 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 30 to 42 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • BLVD Cafe & Bar

Things to do

  • Gym
  • Heated pool
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Shopping centre

Family friendly

  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 6,749 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible shuttle
  • Handrails in stairways
  • Lever door handles
  • Lift (200 centimetre wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 36 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from April 20 2026 to June 25 2026 (dates subject to change):
  • Hot tub
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from July 13 to September 17:
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 30 to 42 per person
  • Covered self parking fee: AUD 27 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 15 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Novotel Surfers Paradise Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 649 out of 1509 reviews
Rating 8 - Good. 432 out of 1509 reviews
Rating 6 - Okay. 249 out of 1509 reviews
Rating 4 - Poor. 97 out of 1509 reviews
Rating 2 - Terrible. 82 out of 1509 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

raman

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Breakfast was repeated every day and tasteless . Staff was not helpful at all and room are not well maintained We requested to clean our room while we are out but it was not clean and upon checking they just ignored.
Stayed 4 nights in Apr 2026

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome room with amazing views. The only thing that seemed off were no usb charging ports for mobiles which more hotels have. I can't wait to go back.
Stayed 1 night in Apr 2026

10/10 Excellent

Lincoln

Stayed 1 night in Feb 2026

8/10 Good

Teresa

Stayed 4 nights in Mar 2026

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes and yes
Stayed 2 nights in Feb 2026

8/10 Good

Parth

Liked: Cleanliness, amenities, property conditions & facilities
Room was tidy and clean. Room's view was awesome. Some concerns about the bed has wheels so it was moving a little.
Stayed 2 nights in Feb 2026

10/10 Excellent

Gavin Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about Novotel! The service, the clean rooms, the housekeeping, the buffe. The convenience to shops, bars, beach, restaurants, nightlife. Its my choice of hotel whenever I go to Surfers Paradise.
Stayed 2 nights in Feb 2026

8/10 Good

Leonor

Liked: Cleanliness
clean and very comfortable bed. partial ocean view was ok.
Stayed 1 night in Feb 2026

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Great beds great location and friendly staff would book and stay again 😊
Stayed 1 night in Feb 2026

10/10 Excellent

vishal

Stayed 6 nights in Feb 2026

2/10 Terrible

Michael

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We stayed 21–28 February 2026 to celebrate my 40th birthday with my wife and our 4-year-old son. We’ve previously had great experiences with Novotel in Melbourne, so we expected similar standards here. Unfortunately, this stay was disappointing. On arrival, our room had been changed from a Superior Deluxe Ocean View to a Deluxe City View. We were initially told this was an upgrade, which was confusing, and it took several discussions before we were given the room we had booked. The air conditioning in our room was not working properly, and we were provided with plug-in fans instead, which was not ideal in the February heat. We were also disappointed that the pool was closed on weekdays until 4pm due to maintenance, despite receiving prior notice stating works would not begin until April 14. Poolside service was unavailable. While access to a partner hotel pool one block away was offered, it was inconvenient with a young child. Positives: the room was clean with daily housekeeping, breakfast was good with varied options, and staff kindly surprised us with champagne and treats for my birthday. The location is excellent, central to Cavill Ave, shops, restaurants and the beach. However, overall the hotel did not meet the standard we expected, and we would not return.
Stayed 7 nights in Feb 2026

6/10 Okay

Rijju

Room
Stayed 4 nights in Feb 2026

6/10 Okay

Mark

Travelled with family and small children
The hotel has become old and needs more attention to cleanliness. The bed in our room was not steady, moved with the slightest push. No one came to check on it even when requesting twice for someone to check it. Parking has become more expensive over the couple of years. The only great thing about the stay was the view.
Stayed 3 nights in Feb 2026

8/10 Good

Jake

Liked: Cleanliness, amenities
I was very surprised how much I loved my stay , incredible view from my room, Thanku Ly for checking me in she was incredible . Buffet breakfast was great, the demographic who stay at the hotel are abit gross but overall great stay.
Stayed 2 nights in Feb 2026

10/10 Excellent

leanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
always great rooms, they just need to work on faster checkout lines. waited almost half an hour to check out
Stayed 1 night in Feb 2026

8/10 Good

Gurpreet

Liked: Cleanliness, amenities, property conditions & facilities
best place to stay
Stayed 5 nights in Feb 2026

10/10 Excellent

Loredana

Liked: Cleanliness, amenities, property conditions & facilities
The staff was smiling and super friendly from the time I arrived and daily. The room was immaculate, clean with amazing views of surfers paradise beach and around. It is close walking distance to trans,shipping,beach and attractions Highly recommend the lan bathhouse next door for spa treatment
Stayed 5 nights in Feb 2026

6/10 Okay

Sarah

Stayed 1 night in Feb 2026

10/10 Excellent

Cooper

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, close to beach and all things Gold Coast. Excellent friendly staff, perfect romantic get away.
Stayed 6 nights in Feb 2026

6/10 Okay

Ryan

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The room was run down and smelled of mildew during our stay. It definitely needs a little renovation. There were chips everywhere on the furniture, the bathroom tiles. the bottom of the door the paint was coming of curling.Also if your room faces cavil ave then be prepared for noise all night as its not sound proof and i could not sleep. The front desk staff was great checkin and check out where a breeze.
Stayed 1 night in Feb 2026

8/10 Good

William

Stayed 2 nights in Feb 2026

6/10 Okay

matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was ok. I ordered Room service for dinner and the burger I ordered arrived raw. There was no previous mention about the noise - I could hear/feel the bass from local nightclubs all the way up into the early hours of the morning even on floor 29. As this was a work visit I really needed quality sleep, which I was not allowed. Had I had known, I would have booked elsewhere. Staff were super friendly and location is good if you’re looking to be central to all the action of Surfers Paradise.
Stayed 1 night in Feb 2026

8/10 Good

BIKASH

Stayed 2 nights in Feb 2026

4/10 Poor

Olivia

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The drinking glasses were not washed properly. Full of soap. The hotel also lost power for 5 - 6 hours around 9 pm until 2-3 am and we were not notified or informed/ even a simple apology during checkout .we had to sleep without the air con in the humid QLD weather. Location was great.
Stayed 4 nights in Feb 2026

10/10 Excellent

Behiye

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Room was clean had a beautiful view and all staff were nice and helpful
Stayed 2 nights in Feb 2026