Novotel Surfers Paradise

4.5 star property

Photo gallery for Novotel Surfers Paradise

View from room
Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Penthouse, 4 Bedrooms
Outdoor pool, a heated pool, pool loungers
Penthouse, 4 Bedrooms

Reviews

8.0 out of 10
Very good

Popular amenities

  • Housekeeping
  • Pool
  • Bar

Explore the area

View map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217
  • Place, Cavill Avenue
    ‪2 min walk‬
  • Place, Slingshot
    ‪2 min walk‬
  • Place, Surfers Paradise Beach
    ‪3 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪25 min drive‬

Room options

Deluxe Room, Multiple Beds (Family)

8.2 out of 10
Very good
(11 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(13 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(11 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Superior Room, 2 Double Beds

8.0 out of 10
Very good
(65 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(9 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Double Beds

8.0 out of 10
Very good
(42 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Executive Room, 1 King Bed, Ocean View

9.6 out of 10
Exceptional
(7 reviews)
  • 35 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(28 reviews)
  • 30 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Double Beds, Ocean View

8.0 out of 10
Very good
(23 reviews)
  • 30 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Executive Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(20 reviews)
  • 35 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Superior Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(49 reviews)
  • 30 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Superior Room, 2 Double Beds, Ocean View

8.6 out of 10
Excellent
(30 reviews)
  • 30 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Family Room, Multiple Beds (Family)

8.0 out of 10
Very good
(38 reviews)
  • 43 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Superior Room, 1 King Bed

8.2 out of 10
Very good
(26 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Superior Room, 1 King Bed

7.6 out of 10
Good
(7 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Penthouse, 4 Bedrooms

  • Sleeps 8
  • 2 Double Beds

Similar properties

About the area

Gold Coast

With a stay at Novotel Surfers Paradise, you'll be centrally located in Gold Coast, steps from Cavill Avenue and 4 minutes by foot from Surfers Paradise Beach. .This beach hotel is 2.2 mi (3.5 km) from The Star Gold Coast and 11.5 mi (18.4 km) from Warner Bros. Movie World.

What's nearby

  • Cavill Avenue - 2 min walk - 0.2 km
  • Slingshot - 2 min walk - 0.2 km
  • Surfers Paradise Beach - 3 min walk - 0.3 km
  • Chevron Renaissance - 5 min walk - 0.5 km
  • SkyPoint Observation Deck - 5 min walk - 0.5 km

Getting around

  • Cypress Avenue Station - 9 min walk
  • Varsity Lakes Station - 15 min drive
  • Coolangatta Airport (OOL) - 38 min drive

Restaurants

  • ‪Surfers Paradise Beer Garden - ‬2 min walk
  • ‪Gong Cha Surfers Paradise - ‬2 min walk
  • ‪Wendy's - ‬3 min walk
  • ‪Goldie’s - ‬1 min walk
  • ‪The Island Rooftop - ‬1 min walk

About this property

Novotel Surfers Paradise

Luxury hotel with an outdoor pool connected to a shopping center in Gold Coast
Novotel Surfers Paradise offers 408 accommodations with safes and coffee/tea makers. Rooms open to balconies. 49-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

Children under 15 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 408 guestrooms featuring flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Enjoy a range of recreational amenities, including an outdoor pool, a hot tub, and an outdoor tennis court. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite to eat at BLVD Cafe & Bar, a café which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the poolside bar. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:00 AM for a fee.
Featured amenities include a computer station, express check-out, and dry cleaning/laundry services. Planning an event in Gold Coast? This hotel has 6749 square feet (627 square meters) of space consisting of conference space and 6 meeting rooms. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:00 AM.
BLVD Cafe & Bar - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Breakfast on 1 - This restaurant serves breakfast only. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (AUD 25 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; AUD 30 to 42 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • BLVD Cafe & Bar
  • Breakfast on 1

Things to do

  • Gym
  • Heated pool
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Shopping centre

Family friendly

  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 6,749 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible shuttle
  • Handrails in stairways
  • Lever door handles
  • Lift (200 centimetre wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 36 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: AUD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 30 to 42 per person
  • Covered self parking fee: AUD 25 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 15 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Reviews

Novotel Surfers Paradise Reviews

8.0

Very good

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 593 out of 1334 reviews
Rating 8 - Good. 369 out of 1334 reviews
Rating 6 - Okay. 206 out of 1334 reviews
Rating 4 - Poor. 87 out of 1334 reviews
Rating 2 - Terrible. 79 out of 1334 reviews

Reviews

8/10 Good

Sallie-Ann

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
There was a delay of almost an hour in checking in as our room wasn't ready at 2pm. They did give us a room with 3 beds which was appreciated. The view was spectacular and couldn't be faulted. The room was pretty dated and had knocks to the paint, the sliding door to the balcony could have used some wd40 to slide easier and there was the top of a strawberry dried out and left on the floor. Bath was stained with something black, like someone had maybe let black hair dye sit after washing it out. Sheets were clean and felt amazing. Room service was great, prices very reasonable but some of the items were cold by the time they got to the room. Very disappointed that I couldn't get a cocktail delivered to my room though. Parking was an absolute nightmare though because it is shared with other businesses around the hotel and you have to walk a fair distance with luggage in the underground parking to get to the lobby of the hotel. Overall, the view is what we came for and the location is central to everything. It was so relaxing to get away and we had a great stay despite the couple of things I mentioned. We would come back for another stay
Stayed 1 night in Nov 2025

8/10 Good

Allison Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay in the heart of everything surfer’s paradise has to offer. Staff were friendly and helpful. Was directed to use the pool at a nearby hotel as the pool area was undergoing construction. Our room was clean and spacious and the bed was comfortable. Overall it was a good stay and we will stay here again in the future should we come back to the Gold Coast
Stayed 2 nights in Nov 2025

10/10 Excellent

Saima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Novotel surfers paradise hotel is on great location. Walking distance for beach and even you can see beach from your hotel room. Room was clean and staff was very nice and kind. Highly recommended. I would love to stay again in novotel surfers paradise hotel.
Stayed 3 nights in Oct 2025

8/10 Good

Simon

Stayed 2 nights in Oct 2025

8/10 Good

Evgueni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area was subpar. There is no service there as BBQ and other outdoor areas are under renovation, as well as facade of the hotels. That didn't bother us as much, as we had planty to di being in the heart of Surfers Paradise. Buffet breakfast was good enough and all and all we really enjoyed the stay. Staff was friendly, but pool area was a bit of a disappointment.
Stayed 6 nights in Oct 2025

6/10 Okay

Brianna

Travelled with partner
Disliked: Staff & service
The room itself was nice, but I expected a walk-in shower as advertised. The towels had some stains on them, which made us question the overall cleanliness. We went down for the buffet breakfast, and at over $80 for two people, it felt overpriced considering we only had one plate each. The tables and cutlery also weren’t very clean. We ordered room service for dinner, but my drink was forgotten, and I had to call an hour later to remind them. Breakfast service was also disappointing — we waited about an hour and twenty minutes on the first morning, only to get a call saying there were no eggs available and to order something else. I’m not sure if we were charged extra for the change. The room wasn’t as soundproof as we’d hoped either. We could hear the shower running in the rooms above and next door, as well as the banging from housekeeping while they were cleaning. Overall, it was an okay stay, but the service and cleanliness didn’t meet expectations for the price.
Stayed 5 nights in Oct 2025

8/10 Good

Lealoi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Staff are great as well as the breakfast buffet
Stayed 1 night in Oct 2025

8/10 Good

Adam Joseph

Travelled with family and small children
Location is super handy! Rooms ok - only real issue was the bathroom was tiny. We had large sporting groups during our stay - which made it quite noisy at times. Long wait times for lifts became frustrating. Some construction near pool area limiting day time access (alternate pool available at neighbouring hotel).
Stayed 8 nights in Sep 2025

8/10 Good

Simone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was not very good and I would not get it again. Overall, a great stay.
Stayed 3 nights in Sep 2025

10/10 Excellent

Zoe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean views- whale watching! Friendly staff. Clean rooms.
Stayed 4 nights in Sep 2025

10/10 Excellent

JUBIN

Liked: Cleanliness, staff & service
Our stay at Novotel Surfers Paradise was nothing short of excellent. The location is unbeatable—right in the heart of Surfers, just a short stroll to the beach, shops, and restaurants. The rooms were clean, spacious, and comfortable, with lovely views that made waking up each morning a joy. The staff were warm, professional, and always willing to help—whether it was with directions, recommendations, or just a friendly smile. The facilities, including the pool and gym, were well maintained and added so much to our stay. Breakfast was fresh and plentiful, with a great variety to suit everyone. Everything felt easy, relaxed, and welcoming—exactly what you want on a Gold Coast getaway. Highly recommended for families, couples, or anyone looking for a memorable stay in Surfers Paradise. We’ll definitely be back!
Stayed 3 nights in Sep 2025

4/10 Poor

Karthigesu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could not sleep two days out three days of stay due to construction work drilling noise.
Stayed 3 nights in Sep 2025

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Our room upgrade was such a beautiful surprise - the view was just amazing! Close to everything. Shops next door. Lovely buffet breakfast. A few mins from the beach. Very clean. Staff were always so friendly & willing to assist. Overall fantastic service, with a smile! Can’t wait to return when the pool has been fully renovated. Thank you for the wonderful complimentary champagne, cheese platter and cake for my partners 50th Birthday surprise holiday! We had a great time & loved our stay ♥️
Stayed 5 nights in Aug 2025

10/10 Excellent

Tania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, friendly staff and amazing buffet breakfast
Stayed 4 nights in Aug 2025

8/10 Good

Cole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to Beach and Shopping facilities
Stayed 1 night in Aug 2025

6/10 Okay

Kirsten

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The cleanliness could have been a lot better
Stayed 2 nights in Aug 2025

10/10 Excellent

Nevenko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked room Very clean etc A bit loud at night time but still ok
Stayed 5 nights in Aug 2025

8/10 Good

Kim

Stayed 1 night in Aug 2025

8/10 Good

andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, Superior room was spacious and came with a good bathroom. Would have been better if it was sound insulated better.
Stayed 4 nights in Jul 2025

8/10 Good

melissa

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Robbie

Travelled with partner
Disliked: Cleanliness, staff & service
I didn't like my stay , reception staff was rude ,food was poor ,and the breakfast made us feel ill as it's cold ,steaks delivered by restaurant were over cooked for lunch . I'd never stay at that place again even if it was free
Stayed 2 nights in Aug 2025

8/10 Good

Leigh-Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in ocean view superior room. Did think it was on the small side. Beds were comfortable however really should upgrade to queens instead of doubles. Bathroom was small and not a great shower head. Should have just done shower cubicle not shower over bath for more room to change comfortably. Fantastic view. Great location easy walk to Cavill mall and all the convenience of that area. Does come with a level of noise from that location. Breakfast buffet was great. Would stay again for such a great location.
Stayed 1 night in Aug 2025

8/10 Good

gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 5 nights in Aug 2025

10/10 Excellent

Zoe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It will be warmer if there is an extra blanket for each person as it is still very cold in winter.
Stayed 1 night in Aug 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025