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Holiday Inn El Paso West - Sunland Park by IHG

3.0 star property

Photo gallery for Holiday Inn El Paso West - Sunland Park by IHG

Exterior
Outdoor pool
Meeting facility
Standard Room, 1 King Bed with Sofa bed
Fitness facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Bar

Explore the area

View map
900 Sunland Park Drive, El Paso, TX, 79922
  • Place, Bob-O's Family Fun Center
    ‪3 min walk‬
  • Place, Sunland Park Mall
    ‪5 min walk‬
  • Place, Sunland Park Racetrack and Casino
    ‪3 min drive‬
  • Airport, El Paso, TX (ELP-El Paso Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room

7.4 out of 10
Good
(10 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(13 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed

8.2 out of 10
Very good
(83 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible (Accessible Tub)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communications)

10.0 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communications)

8.6 out of 10
Excellent
(4 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds

8.2 out of 10
Very good
(71 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds

8.4 out of 10
Very good
(9 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Premium bedding, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, desk, laptop workspace, iron/ironing board

Suite, 1 Bedroom

8.8 out of 10
Excellent
(3 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible Bathtub (Communications)

Standard Room, 1 Queen Bed, Accessible Bathtub (Communications)

Standard Room, 1 Queen Bed, Accessible Bathtub (Communications)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed, Mobility Accessible (Accessible Tub)

Standard Room, 1 Double Bed, Mobility Accessible (Accessible Tub)

Standard Room, 1 Double Bed, Mobility Accessible (Accessible Tub)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower (Communications)

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Roll-in Shower (Communications)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

Standard Room With Two Double Beds

  • Sleeps 4

Standard King Room With Communications Accessible Roll-in Shower

  • Sleeps 2

Standard Room, 2 Queen Beds

  • Sleeps 4

Standard King Room

  • Sleeps 2

Standard Room With 1 Full Bed And Mobility Accessible Tub

  • Sleeps 2

Comm Access King Standard Room with Tub

  • Sleeps 2

Comm Access Standard Two Queen Room with Tub

  • Sleeps 4

Mobil Access King Standard Room with Tub

  • Sleeps 2

View all photos for Comm Access Standard Two Queen Room with Roll in Shower

Bathroom

Comm Access Standard Two Queen Room with Roll in Shower

  • Sleeps 4

Comm Access Standard Queen Room with Tub

  • Sleeps 2

King Suite

  • Sleeps 2

Standard King Room with Sofa Bed

  • Sleeps 4

One-Bedroom King Suite

  • Sleeps 2

One-Bedroom King Suite

  • Sleeps 2

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Pool
The Hotel at Sunland Park Casino El Paso, an Ascend Collection Hotel
  • Parking included
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  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, 1,051 reviews
The price is NZ$138
includes taxes & fees
6 Jan - 7 Jan 2026
The Hotel at Sunland Park Casino El Paso, an Ascend Collection Hotel

About the area

El Paso

Located in El Paso (Pacific Park), Holiday Inn El Paso West - Sunland Park by IHG is a 4-minute walk from Bob-O's Family Fun Center and 10 minutes by foot from Sunland Park Mall. .This hotel is 1.7 mi (2.8 km) from Western Playland Amusement Park and 4.3 mi (6.9 km) from University of Texas at El Paso.

What's nearby

  • Bob-O's Family Fun Center - 3 min walk - 0.3 km
  • Sunland Park Mall - 5 min walk - 0.5 km
  • El Paso Desert Botanical Garden - 2 min drive - 1.9 km
  • Western Playland Amusement Park - 2 min drive - 3.1 km
  • Sunland Park Racetrack and Casino - 3 min drive - 3.5 km

Getting around

  • El Paso Union Depot - 9 min drive
  • El Paso International Airport (ELP) - 19 min drive

Restaurants

  • ‪Circle K - ‬8 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪Raising Cane's Chicken Fingers - ‬14 min walk
  • ‪Circle K - ‬14 min walk
  • ‪Twin Peaks - ‬5 min walk

About this property

Holiday Inn El Paso West - Sunland Park by IHG

Hotel with free parking, 10-minute walk to Sunland Park Mall
Holiday Inn El Paso West - Sunland Park by IHG offers 175 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Beds feature premium bedding. Televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
Make yourself at home in one of the 175 guestrooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Be sure to enjoy recreational amenities, including an outdoor pool, a hot tub, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and a ballroom.
Satisfy your appetite for dinner at the hotel's bar/lounge, Nine Hundred Bar & Grill, or stay in and take advantage of the room service. Cooked-to-order breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.
Nine Hundred Bar & Grill - This bar serves dinner only. Happy hour is offered.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 7.50 to 15 for adults and USD 7.50 to 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Nine Hundred Bar & Grill

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Handrails in stairways (97 centimetre high)
  • Lift (173 centimetre wide door)
  • Pool hoist on site
  • Portable shower seat
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • 9 buildings
  • Ballroom
  • Reception hall
  • Renovated entire property - January 2024
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 7.50 to 15 for adults, and USD 7.50 to 15 for children
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn El Paso Sunland Park Drive I-10 West
Holiday Inn Sunland
Holiday Inn Sunland Drive
Holiday Inn Sunland Drive Hotel
Holiday Inn Sunland Drive Hotel El Paso Park I-10 West
Country Inn Carlson El Paso Sunland Park TX
Country Inn Carlson Sunland
Country Carlson El Paso Sunland Park TX
Country Carlson Sunland
Holiday Inn Sunland Park Hotel
Paso West Sunland Park By Ihg
Holiday Inn El Paso West Sunland Park
Holiday Inn El Paso West Sunland Park an IHG Hotel
Holiday Inn El Paso West - Sunland Park by IHG Hotel
Holiday Inn El Paso West - Sunland Park by IHG El Paso
Holiday Inn El Paso West - Sunland Park by IHG Hotel El Paso

Holiday Inn El Paso West - Sunland Park by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 722 out of 1393 reviews
Rating 8 - Good. 295 out of 1393 reviews
Rating 6 - Okay. 147 out of 1393 reviews
Rating 4 - Poor. 113 out of 1393 reviews
Rating 2 - Terrible. 116 out of 1393 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

HILDA JUDITH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Jackson

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Found roaches in the room. Bathroom fan fell apart when turned on. Sheets stained and very dirty. EXTREMELY DARK PARKING. If you have anything remotely valuable in your car forget it. Sheets made us itchy too, just choose something else please. From one human to another, I want you to be comfortable, don’t stay here.
Had to put it back in place but this little grate (bathroom fan) literally shot off the wall.
Stayed 1 night in Sep 2025

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Brice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

NAOMI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

JP

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice holiday inn

The room here was nice and quiet and very comfortable and it was a very convenient location in North El Paso
Stayed 1 night in Sep 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at this property. The only negative was that the kitchen was closed every afternoon and evening.
Stayed 2 nights in Sep 2025

10/10 Excellent

William

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay the tower suite is the move.
Stayed 1 night in Sep 2025

8/10 Good

Kimberly

Stayed 1 night in Aug 2025

6/10 Okay

Jorge, San Leandro

Travelled with family, Business traveller
Liked: Staff & service
Rooms have old and worn out carpet. It's disappointing to see a hotel chain of this level to have subpar conditions
Stayed 1 night in Sep 2025

10/10 Excellent

Lisette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room fast check in
Stayed 1 night in Sep 2025

10/10 Excellent

Roman

Stayed 1 night in Aug 2025

10/10 Excellent

Maria De Los angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🤗
Stayed 3 nights in Sep 2025

10/10 Excellent

Josiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The beds were so comfy and it was clean I’m definitely coming back
Stayed 1 night in Aug 2025

10/10 Excellent

Ray

Stayed 2 nights in Aug 2025

2/10 Terrible

Forrest

Travelled with family
Disliked: Amenities
This hotel is located in the center of a maza of freeway on and off ramps. From the outside it is not bad looking, but once you enter the lobby, it reminds you of a prison rather than a hotel lobby. There are a few cheap looking tables and chairs where breakfast is apparently served. The advertising promised a restaurant, bar and room service. When the desk clerk was asked about this, he said the room service and restaurant meals could be obtained by ordering fast food and having it delivered. The desk clerk gave a photo copy of a map and drew a route to our room. The entrance he specified turned out to be a black iron prison type gate labled “emergency exit only.” After wandering around up and down stairs we finally found our room. It was a very long and dark prison cell type room with a lavatory at the end and a tiny bathroom not large enough to turn around in. I immediately took the keys to the front desk and told the desk clerk the structure was too depressing to stay for even one night. We found another room down the road which was very nice for less money. I will be askíng Expedia for a full credit for subjecting us to this fiasco.
Stayed 1 night in Sep 2025

8/10 Good

Everton

Liked: Staff & service
Stayed 1 night in Sep 2025

8/10 Good

Ili, Scarborough

Travelled with family
Liked: Staff & service, amenities
They should clean better, the carpets are super dirty, the reception is very nice but the rooms not so much. I had to ask several times to clean the room, there is a guy at reception not very friendly let's say.
Stayed 4 nights in Aug 2025

10/10 Excellent

Manuel C

Stayed 2 nights in Sep 2025

6/10 Okay

Mario

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness

Good rooms and beds, not Clean enough

They didnt Clean the room, was so dirty under the beds, i guess they just Clean where you "can" see
Stayed 2 nights in Aug 2025

4/10 Poor

Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fine, the young lady at night and the young man in morning, sorry I can't mention names, helped me get into a handicap room the next day. Rooms were clean. But if your handicapped, parking is terrible, only one space in certain areas and if you don't get there early you have to park far away, and that makes it VERY hard trying to get to your room. If you book a reservation through third party (Expedia) make sure you call the property, to verify you get the correct room. My first night was very difficult! I was VERY disappointed in the way my reservation was taken care of.
Stayed 2 nights in Aug 2025

10/10 Excellent

Vanessa

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
They did a wonderful job. They were very nice.
Stayed 2 nights in Aug 2025

6/10 Okay

Shannon

Liked: Cleanliness
Free breakfast didnt come with expedia booking. Housekeeping never came during my 3 night stay. Carpet in rooms need to be replaced as it was well worn and stained. Other than that it was a nice safe property.
Stayed 3 nights in Aug 2025

10/10 Excellent

Mirna

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I had been staying before at the holiday inn hotels and it’s the first time that the rooms were outside and different buildings it feels like I was going to stay in at apartment. At the beginning was kind of confusing. The elevator was not working, but oh well we deal with that.
Stayed 2 nights in Aug 2025

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk was nice and helpful, but one of the bartenders was rude . the guy working the front desk was so nice and helpful even gave me a map of the layout so we would know where to and where everything was on the property! Thank you !
Stayed 1 night in Aug 2025