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Comfort Suites Columbus West - Hilliard

2.5 star property

Photo gallery for Comfort Suites Columbus West - Hilliard

Free daily on-the-go breakfast
Lobby
Suite, 2 Queen Beds, Non Smoking
Reception
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Laundry
  • Housekeeping
  • Gym
  • 24/7 front desk

Explore the area

View map
5547 Keim Cir, Columbus, OH, 43228
  • Place, Hollywood Casino
    ‪5 min drive‬
  • Place, Ohio Stadium
    ‪13 min drive‬
  • Place, Ohio State University
    ‪14 min drive‬
  • Airport, Columbus, OH (CMH-John Glenn Columbus Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(16 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, down duvets, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, down duvets, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(30 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Premium bedding, down duvets, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking

8.8 out of 10
Excellent
(32 reviews)
  • 28 sq m
  • Sleeps 5
  • 2 Queen Beds

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About the area

Columbus

When you stay at Comfort Suites Columbus West - Hilliard in Columbus, you'll be in a shopping district, within a 15-minute drive of Greater Columbus Convention Center and Ohio State University. .This hotel is 8.8 mi (14.2 km) from Nationwide Arena and 10.3 mi (16.6 km) from Ohio Stadium.

What's nearby

  • Hollywood Casino - 5 min drive - 7.7 km
  • Nationwide Arena - 10 min drive - 15.1 km
  • Greater Columbus Convention Center - 10 min drive - 15.5 km
  • Ohio Stadium - 13 min drive - 18.2 km
  • Ohio State University - 14 min drive - 13.3 km

Getting around

  • John Glenn Columbus Intl. Airport (CMH) - 19 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Culver's - ‬13 min walk
  • ‪Texas Roadhouse - ‬14 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪Bojangles - ‬2 min drive

About this property

Comfort Suites Columbus West - Hilliard

Suburban hotel with free breakfast and a fitness center
Comfort Suites Columbus West - Hilliard offers 71 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature down comforters and premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Make yourself at home in one of the 71 air-conditioned rooms featuring refrigerators and LCD televisions. Your bed comes with down comforters and premium bedding, and all rooms are furnished with sofa beds. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Don't miss out on recreational opportunities including an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, a fireplace in the lobby, and a vending machine.
A complimentary on-the-go breakfast is served daily from 6:00 AM to 9:00 AM.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.
A complimentary on-the-go breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Suites Columbus West
Comfort Suites Hotel Columbus West
Comfort Suites Columbus West Hilliard Hotel
Comfort Suites Columbus West - Hilliard Hotel
Comfort Suites Columbus West Hilliard
Comfort Suites Hilliard
Comfort Suites Columbus West - Hilliard Columbus
Comfort Suites Columbus West - Hilliard Hotel Columbus

Comfort Suites Columbus West - Hilliard Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 460 out of 1003 reviews
Rating 8 - Good. 336 out of 1003 reviews
Rating 6 - Okay. 132 out of 1003 reviews
Rating 4 - Poor. 41 out of 1003 reviews
Rating 2 - Terrible. 34 out of 1003 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Nikole

Liked: Cleanliness, staff & service, property conditions & facilities
Room was great other than the AC not working properly
Stayed 1 night in Jul 2025

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Passing Thru

Passing through on our way home. Great stop with comfortable and clean room, good breakfast.
Stayed 1 night in Jul 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, comfortable room. The location was good, too, as there were a lot of restaurants in the area and access to I-70 was good.
Stayed 1 night in Jul 2025

2/10 Terrible

Jenne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is a bit small, but overall very nice hotel. Kids enjoyed breakfast.
Stayed 2 nights in Jul 2025

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great price quiet hotel

Older hotel but very quiet. Fan in bathroom very loud and needs replaced. Solid free breakfast
Stayed 1 night in Jul 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Laura

Travelled with family, Travelled with family and small children
Liked: Staff & service
Had a few cleanliness issue with the room. Breakfast attendant was jot very pleasant and was not quick to refill items. Overall stay was tolerable.
Stayed 2 nights in Jul 2025

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

Ok, but nowhere I’ll ever stay again.

There was a semi full can of beer left in our room from the previous visitor. And what looked like nicotine patches laying around. How does housekeeping miss those things, especially when they were in plain sight?!! No remote in the room either. Don’t even get me started how that interaction went with the staff. Let’s just say having an attitude, regardless of the situation, is unprofessional and won’t take you far.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wife enjoyed the stay and spacious room.

Spent a night stay while driving through. My family enjoyed the pool. Room was spacious. Bed was comfortable. Wife gave it a 5 out of 5.
Stayed 1 night in Jul 2025

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Kendall

Stayed 1 night in Jul 2025

10/10 Excellent

Bobby

Stayed 1 night in Jun 2025

8/10 Good

Lois

Liked: Staff & service, property conditions & facilities
Pool was not clean; chemicals were out of balance and the water was cloudy.
Stayed 1 night in Jul 2025

6/10 Okay

Matthew

Travelled with family
Liked: Amenities
Close to thruway and food options
Stayed 2 nights in Jul 2025

6/10 Okay

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was ok. I asked for non-smoking and room had smoky smell. I said something to the front desk so I didn’t get blamed. No options offered and was just told they would let management know. Staff was friendly though. It was ok but would I stay again, probably not.
Stayed 1 night in Jun 2025

8/10 Good

Kelley

Stayed 1 night in Jun 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool was cold and the pool deck was dirty
Stayed 2 nights in Jun 2025

8/10 Good

Bari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience except for the Wi-Fi. It wasn't that it didn't work. It was that it kept going in and out so my device would connect and then disconnect and then connect again.
Stayed 1 night in Jun 2025

6/10 Okay

Donald

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Jay, Ocala

Travelled with partner
Liked: Staff & service, amenities
Toilet seat, broken found ants in the bed and around the sink area. One of the entrance doors was not working. Had to go around to the main entrance to get in. Lights are out in the breakfast area.
Stayed 2 nights in Jun 2025

6/10 Okay

Jay, Ocala

Travelled with partner
Liked: Staff & service
A lot of stores around the property the property was clean
Stayed 5 nights in Jun 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy, fast check-in, clean room, pretty good breakfast included
Stayed 1 night in Jun 2025

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nice, but prefer refrigerator with freezer so I can refreeze my ice packs. Only 1 ice machine worked. Breakfast was o.k., nothing special. Woman working the breakfast room was very busy. She did a good job 👍. Front desk people friendly
Stayed 1 night in Jun 2025