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Cozumel Hotel & Resort - All Inclusive

3.5 star property

Photo gallery for Cozumel Hotel & Resort - All Inclusive

On the beach, sun-loungers, beach umbrellas, beach towels
Lobby
Exterior
On the beach, sun-loungers, beach umbrellas, beach towels
Deep-tissue massages, massages on the beach

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Carretera Costera Sur Km 1.7, Cozumel, QROO, 77600
  • Place, Dolphinaris
    ‪5 min walk‬
  • Place, Stingray Beach
    ‪11 min walk‬
  • Place, Cozumel Maritime Terminal
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

7.8 out of 10
Good
(228 reviews)
  • 30 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room (With Jacuzzi)

Superior Room (With Jacuzzi)

Superior Room (With Jacuzzi)

8.0 out of 10
Very good
(7 reviews)
  • Garden view
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(8 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Superior Room

Superior Room

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Front of property
Grand Park Royal Cozumel - All Inclusive
  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
3.8 out of 5, Good, 1,009 reviews
The price is NZ$871
includes taxes & fees
3 Feb - 4 Feb
Grand Park Royal Cozumel - All Inclusive

About the area

Cozumel

A stay at Cozumel Hotel & Resort - All Inclusive places you in the heart of Cozumel, a 2-minute drive from Cozumel Museum and 8 minutes from Chankanaab National Park. .This all-inclusive hotel is 5.1 mi (8.2 km) from Chankanaab Beach Adventure Park and 8 mi (12.9 km) from Paradise Beach.

What's nearby

  • Dolphinaris - 5 min walk - 0.5 km
  • Stingray Beach - 11 min walk - 1.0 km
  • Plaza Punta Langosta - 16 min walk - 1.4 km
  • Cozumel Maritime Terminal - 3 min drive - 2.5 km
  • Cozumel Museum - 3 min drive - 2.5 km

Getting around

  • Cozumel Intl. Airport (CZM) - 10 min drive

Restaurants

  • ‪Subway - ‬10 min walk
  • ‪Chilangos - ‬11 min walk
  • ‪Palapas Bar - ‬6 min walk
  • ‪Restaurant Los Girasoles - ‬1 min walk
  • ‪El Chef Ángel - ‬19 min walk

About this property

Cozumel Hotel & Resort - All Inclusive

Family fun on the beach, with outdoor pool, near Cozumel Museum
Cozumel Hotel & Resort - All Inclusive offers 179 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. 40-inch LED televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.
Make yourself at home in one of the 179 air-conditioned rooms featuring LED televisions. Rooms have private furnished balconies. Cable television is provided for your entertainment. Bathrooms have complimentary toiletries and hair dryers.
Don't miss out on recreational opportunities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of the room service. Meet other guests and eat at the complimentary reception. Wrap up your day with a drink at the bar/lounge.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
The hotel offers a complimentary manager's reception on select days.
Cozumel Hotel & Resort - All Inclusive has 2 restaurants on site.
Room service is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Entertainment

Onsite entertainment and activities

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • Couples/private dining
  • Free manager's reception
  • Snack bar/deli

Things to do

  • Books
  • Children's pool
  • Evening entertainment
  • Games
  • Gym
  • Outdoor pool
  • Scuba diving

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Magnifying mirror
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1600 per accommodation (varies based on length of stay), plus a one-time cleaning fee of MXN 100
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 82.12 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: MXN 1600 per accommodation (varies based on length of stay) plus MXN 100 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Cozumel All Inclusive
Hotel Cozumel Resort All Inclusive
Hotel Cozumel Resort All Inclusive

Cozumel Hotel & Resort - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 560 out of 1267 reviews
Rating 8 - Good. 364 out of 1267 reviews
Rating 6 - Okay. 188 out of 1267 reviews
Rating 4 - Poor. 88 out of 1267 reviews
Rating 2 - Terrible. 67 out of 1267 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Catharine Diane

Great spot on the island. Would come back
Stayed 7 nights in Oct 2025

10/10 Excellent

Azahea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property with many amenities including snorkeling on site There is waiters all throughout the property offering drinls or food. Nothing extra all beds and hammocks beachfront free.
Stayed 1 night in Oct 2025

6/10 Okay

Paulette

Travelled with group
Liked: Cleanliness, property conditions & facilities
Room was great! WIFI wasn't great it was awful. You had to go to the lobby to get wifi....ugh! Food was mostly just OK! Not great Staff was great, helpful, friendly, and worked hard
Stayed 7 nights in Oct 2025

6/10 Okay

Thomas

Travelled with group
Liked: Cleanliness
The proximity to town was good
Stayed 5 nights in Oct 2025

10/10 Excellent

Malaezia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The staff the food & the atmosphere
Stayed 3 nights in Oct 2025

8/10 Good

Daniel, Myersville

Stayed 10 nights in Oct 2025

10/10 Excellent

JANET

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff is fabulous
Stayed 9 nights in Sep 2025

8/10 Good

madison

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was nice and clean, the pool was massive and my family had a great time. The customer service was great especially Miguel in the restaurant he made for a lovely dining experience. The food was on the bland side but overall a good experience.
Stayed 5 nights in Oct 2025

8/10 Good

Randall

Travelled with partner
Liked: Cleanliness
The staff was very nice and convenient to diving
Stayed 4 nights in Oct 2025

10/10 Excellent

Ismael

Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 5 nights in Oct 2025

10/10 Excellent

Petrana

Travelled with family
Liked: Amenities
Great staff and food.
Stayed 6 nights in Oct 2025

4/10 Poor

Jennifer

Travelled with partner, Travelled with group
Disliked: Amenities
Giving this property 2.5 stars. It was clean and quiet, don’t get me wrong, but we had hot water 2 of the 4 days there. Nothing could be done about that. The alcohol is very watered down, and I’m not much of a drinker so that says something. The breakfast was palatable, but you can definitely tell food was reused. Dinner was awful and the only other restaurant onsite was closed down by their health department. Your pool towels are rationed… not making that up. You are given a ‘towel card’ and cannot have a pool towel without exchanging that for the towel. You only get 4 slots to exchange towels. Don’t take your eyes off your towel because if it gets picked up by hotel staff and you need another one, you will be directed to the front desk who will tell you it costs $5 to replace your towel card. I had to argue with them that it wasn’t my fault my towel was picked up by staff so they reluctantly let me have another one. When I went back next day to exchange my pool towel for a clean one, they pointed out I only had one more opportunity to exchange my towel (four slots… they are serious about taking note of each rooms towel usage.. again I promise I’m not making this up). Also, the towels (pool and hotel room) are so old they are crunchy/rough. The hot tub was not hot, like, at all. Bubbles were there, but the water was not warmed up. You have to be out of the pool at 9pm. No such thing as wash clothes either. Asked for two days and was given hand towels to use instead.
Stayed 4 nights in Oct 2025

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, amenities
The service was perfect in everyone moment
Stayed 5 nights in Oct 2025

10/10 Excellent

NATHAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great simple hotel with amazing staff. Clean fun and friendly
Stayed 6 nights in Oct 2025

10/10 Excellent

Katarina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jaunita was phenomenal, very helpful and led some really great activites like snorkeling and darts and bracelet making! She was certainly a highlight of the trip :) Edgar was absolutely lovely, very personable and made every moment out in the pool area fun. From playing trivia to water aerobics, he was phenomenal! Loved the whole staff, everyone was very helpful and funny, with great suggestions on what to do and where to go. It was a lovely resort to spend a lazy week.
Stayed 6 nights in Sep 2025

8/10 Good

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Taxis are super easy to get. It is within walking distance of a 7-11 and grocery store. They were renovating the restaurant so we had to eat the buffet every night. The beach is by the reef so there is no beach entry but it still has sand to lay out on. Lots of snorkeling options and fish in the reef.
Pool view from 3rd floor (top floor) balcony.
Beach view from the buffet restaurant.
Reef near the resort.
Lighthouse near the resort.
Stayed 5 nights in Oct 2025

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
The whole place is wo
Stayed 9 nights in Oct 2025

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and the room comfortable. The staff is efficient and friendly. The standouts are Suni (hotel activities) - she is bubbly, super friendly and a real sweetheart to talk to. And Miriam (reception), friendly, efficient and always a great smile. Would definitely stay here again.
Stayed 9 nights in Oct 2025

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean - great staff - food could be better but it is off season.
Stayed 3 nights in Oct 2025

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 7 nights in Oct 2025

10/10 Excellent

Salvador

Stayed 2 nights in Oct 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
food was buffet style but usually good, breakfasts were excellent. Room was basic but clean. Pool was awesome and staff around the pool were attentive. Probably not a fancy enough resort for some folks but for a family vacation it's an excellent choice. We don't dive but folks that do would find it an excellent choice also. Dive boats left regularly from right across the street.
Stayed 7 nights in Oct 2025

2/10 Terrible

Richell

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very outdated, horrible food selection, and extremely unsafe(sound like someone was trying to get in our room overnight, we had to put the dresser in front of the door)
Stayed 4 nights in Oct 2025

8/10 Good

William Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome, the on property snorkeling was excellent, food was very good for all buffets.
Stayed 4 nights in Oct 2025

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was charged twice for the reservation which Expedia has ignored
Stayed 7 nights in Oct 2025