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Four Points By Sheraton Cuenca

3.5 star property

Photo gallery for Four Points By Sheraton Cuenca

Indoor pool
Breakfast, lunch, dinner served; Latin American cuisine
Lobby sitting area
Fitness facility
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Free airport shuttle
  • Pet-friendly

Explore the area

View map
Ave. Circunvalación Sur y Ave. Felipe II, Cuenca, 010169
  • Mall del Rio
    ‪1 min walk‬
  • Río Tomebamba & Calle Larga
    ‪4 min drive‬
  • New Cathedral of Cuenca
    ‪5 min drive‬
  • Cuenca (CUE-Mariscal Lamar)
    ‪7 min drive‬

Room options

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 70 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds

Classic Room, 2 Queen Beds

Classic Room, 2 Queen Beds

8.6 out of 10
Excellent
(20 reviews)
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed

Classic Room, 1 King Bed

9.8 out of 10
Exceptional
(26 reviews)
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Cuenca

With a stay at Four Points By Sheraton Cuenca in Cuenca, you'll be connected to the convention center, just steps from Mall del Rio and a 3-minute drive from Museum of Metals. .This hotel is 1.2 mi (1.9 km) from Cuenca Botanical Garden and 1.4 mi (2.3 km) from Alejandro Serrano Aguilar Stadium.

What's nearby

  • Mall del Rio - 1 min walk - 0.0 km
  • Alejandro Serrano Aguilar Stadium - 3 min drive - 2.3 km
  • Calderon Park - 4 min drive - 3.1 km
  • Río Tomebamba & Calle Larga - 4 min drive - 3.1 km
  • New Cathedral of Cuenca - 5 min drive - 3.4 km

Getting around

  • Unidad Nacional Tram Station - 7 min drive
  • 14n - Antonio Borrero Station - 18 min drive
  • Cuenca (CUE-Mariscal Lamar) - 19 min drive

Restaurants

  • ‪Mocagi - San - ‬2 min drive
  • ‪Nana Coffee - ‬4 min drive
  • ‪La Herradura - ‬5 min walk
  • ‪Pizza Hut Express - ‬4 min walk
  • ‪Anubis Restaurant - ‬17 min walk

About this property

Four Points By Sheraton Cuenca

Pet-friendly hotel with free breakfast connected to the convention center in Cuenca
Four Points By Sheraton Cuenca offers 120 accommodations with iPod docking stations and laptop-compatible safes. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Cuenca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a health club, a hot tub, and a sauna.
Make yourself at home in one of the 120 guestrooms featuring iPod docking stations and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.
Be sure to enjoy recreational amenities, including a health club, a hot tub, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. A complimentary local cuisine breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.
Featured amenities include a 24-hour business center, express check-in, and complimentary newspapers in the lobby. A roundtrip airport shuttle is complimentary (available 24 hours).
A complimentary local cuisine breakfast is served on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM.
Onsite venue - This buffet restaurant specializes in Latin American cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free local cuisine breakfast available 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Health club
  • Hot tub
  • Pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar near toilet (61 centimetre high)
  • Height-adjustable showerhead
  • Lift (106 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (112 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 10 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2017
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday:
  • Indoor pool
  • Hot tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per day
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Four Points Sheraton Cuenca Hotel
Four Points Sheraton Cuenca
Four Points By Sheraton Cuenca Hotel
Four Points By Sheraton Cuenca Cuenca
Four Points By Sheraton Cuenca Hotel Cuenca

Four Points By Sheraton Cuenca Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 264 out of 393 reviews
Rating 8 - Good. 76 out of 393 reviews
Rating 6 - Okay. 23 out of 393 reviews
Rating 4 - Poor. 15 out of 393 reviews
Rating 2 - Terrible. 15 out of 393 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and close to everything.
Stayed 5 nights in Jun 2025

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is great , pool service is great and have amazing view of Cuenca
Stayed 1 night in May 2025

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Great staff! Beautiful City…
Stayed 2 nights in May 2025

10/10 Excellent

Carlos, Miami

Stayed 3 nights in May 2025

10/10 Excellent

taek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in May 2025

10/10 Excellent

ANDYI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Edison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is nice, unfortunately they charge extra for every single thing, also they charge sales tax, they don't tell you until you make a reservation. They should be more serius about.
Stayed 4 nights in Apr 2025

8/10 Good

Guillermo

Stayed 3 nights in Feb 2025

10/10 Excellent

Vinicio

Stayed 1 night in Mar 2025

10/10 Excellent

Christopher

Stayed 1 night in Mar 2025

10/10 Excellent

Steve

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the mall and the breakfast was absolutely amazing
Stayed 1 night in Jan 2025

10/10 Excellent

Lorena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great clean hotel. Superb service, convenient access to Mall del Rio. Excellent breakfast.
Stayed 3 nights in Mar 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel
Stayed 1 night in Mar 2025

4/10 Poor

jose, East Orange

Stayed 1 night in Mar 2025

10/10 Excellent

Sue

Stayed 2 nights in Mar 2025

6/10 Okay

Catalina

Business traveller
Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Walter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay for family trips
Stayed 2 nights in Mar 2025

6/10 Okay

Carlos, Miami

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Only problem dog next to me bark all night. No one did nothing.
Stayed 2 nights in Mar 2025

10/10 Excellent

Gustavo

Stayed 2 nights in Feb 2025

10/10 Excellent

Pablo

Stayed 1 night in Feb 2025

10/10 Excellent

RAFAEL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So great, good location and excellent staff
Stayed 2 nights in Feb 2025

10/10 Excellent

Veronica

Stayed 2 nights in Dec 2024

10/10 Excellent

Alejandro

Stayed 5 nights in Jan 2025

2/10 Terrible

Poul

Travelled with family
Disliked: Cleanliness

Nunca más regreso al Sheraton de Cuenca

Horrible experiencia en el hotel. El día que nos entregaron la habitación nos encontramos con unas heces en la ducha. Justo le bañaba a mi hijo y pensamos que era una mancha en la baldosa, luego mi esposa se bañó y se empezó a deshacer y se dió cuenta que se trataba de excremento. Se reclamó a la recepción y gerencia y lo único que hicieron fue cambiarnos de habitación al día siguiente por una que inclusive tenía un baño más pequeño. Al desayuno tuvimos que hacer fila para poder darnos una mesa, ya que viene gente que paga por el brunch y por lo visto los huéspedes no tienen preferencia para las mesas del restaurante.
Stayed 2 nights in Dec 2024

10/10 Excellent

LEONARD, Fayetteville

Liked: Cleanliness, staff & service, property conditions & facilities
THE STAFF WAS PROFESSIONAL.
Stayed 5 nights in Dec 2024