4/10 Poor
Damien
4 May 2025
Liked: Staff & service
Disliked: Property conditions & facilities
I am writing to formally express my serious concern regarding a safety issue I encountered during my recent stay at Nylo Las Colinas.
While I found the room to be clean and satisfactory overall, I was extremely distressed by a malfunction with the bathroom sliding door. The door was off its track and unable to be closed. When I attempted to close it, the door came off the track and nearly fell onto me. The door is heavy, and this situation posed a significant safety hazard.
This incident was particularly embarrassing and uncomfortable given that I was staying with a male friend. Although we have been dating for some time, it was still extremely distressing to experience such a near-accident while relieving myself.
I expect that safety concerns like this are promptly addressed to prevent any future incidents. I trust you will take this matter seriously and ensure that appropriate repairs are made immediately.
Please confirm receipt of this complaint and inform me of the steps you will take to rectify this issue.
Sincerely,
Damien Washington
Sirdamien007@gmail.com
Orbitz itinerary #73096627144809
Damien
Stayed 2 nights in May 2025