Romantic accommodation in Westchester County

The hotel is nice, and clean, and they have the BEST big towels. But it doesn't have an actual restaurant or room service, which is very inconvenient. They also seem to have an issue around check-in. I was in a line of like 20 people, which was surprising. There was one desk clerk handling some sort of problem with one guest for 20 minutes. The other clerk moved glacially slow. Neither clerk seemed welcoming or customer service oriented. During this time, the manager came out several times to talk to the clerk handling the problem, but did not even look at or acknowlege the long line of people waiting. I would expect a manager to step in and help process the long line of check-ins. Another person came out several times and told people to use the check-in automatic kiosks, and several people said they had tried it already and it didn't even work. "Oh, sorry about that," she said. There's also a mystifying thing... the hallways and navigation are poorly marked, and it's not easy to figure out where you are going, or find an elevator. I was in a 3xx room, and when I got to the elevator, it said I was on floor 2 (which had the 4xx rooms). In the elevator, I had to press 1 to get to the floor with the 3xx rooms. ????? Didn't make sense! My recommendations: More check-in staff, better customer service training, and better signage for navigation.

Very good service

Great room very clean and comfortable

Overall, everything was very good. Unfortunately, the freezer in the refrigerator didn't work properly and I had something that needed to be kept frozen and that didn't work. The lighting in the bathrooms could be improved, not good at all. Walls weren't the greatest for noise and we could hear several of our neighboring rooms, at times. Staff was very accommodating and polite and breakfast was excellent. The last thing, nothing was noted at check in about the use of your room key to get in and out of the parking lot. We figured it out, but a little heads up would have been nice. Overall, a nice stay with just a few minor issues.

The property is situated in a good location. The room was nice and clean. The beds were comfortable, and breakfast was good. There is also a diner nearby. The issue at this property is the parking. It is broken up into weird little lots with tight parking spaces. There were inconsiderate guests splitting the spots and taking multiple spots for their one vehicle. Other than the parking, I would recommend and stay here again.