Family accommodation in Western Division

This was a great property away from many things but overall very quiet and secluded if tha is what your looking for: the food was okay and wanted really impressed.

Overall good stay. The room nice and clean and very beautiful ocean views in resort.the only thing I feel could be done better will be the food.

Overall stay was satisfactory; the food was good, we enjoyed the fire dance show. It is nice to connect with other hotels, large area for a walk. Pools are good, activities host was great. Beds are comfortable. Cons: the room was stinky with damp and drain smell; there was a concrete mixer doing work right outside of our room for the day, very noisy; sound proofing was not great, can hear the people/staffs talking during the day as well, just be mindful when you have a baby who naps during the day

Air con did not work and towels were not available until 630pm next day

Hotel was really really good we did lots of fun, everything was excellent

I have stayed at Sheraton Tokoriki three times over the years and have always loved it, which made this most recent stay particularly disappointing. In the past, the service has been a standout feature of the resort. Staff would usually know you by name within a day or two and service felt attentive and warm. Unfortunately, this visit felt completely different. Service throughout the resort was consistently slow and inattentive. For example, we waited around 1.5 hours for a simple coffee to arrive, and long waits for service in the restaurants were common. Food and drinks were not offered poolside, which is unusual for a resort of this standard. On several occasions we found ourselves standing and waiting while staff finished their own conversations before acknowledging us, and when service did come it often felt as though we were inconveniencing them. There were also issues with the food and beverage offering. Some menu items did not match their descriptions and overall the pricing felt very high relative to the quality delivered. More broadly, there seemed to be an underlying staff morale issue. The atmosphere suggested that staff were unhappy, which unfortunately translated into noticeably poor customer service. We did raise these concerns with management during our stay, however no real solutions were offered. This is a beautiful resort in an incredible location, which is why it’s so disappointing to write this review. Based on our previous stays, Sheraton Tokoriki