The facility is very tired, especially the fitness center. Some of the staff are absolutely spectacular while others seem not to know the basics of hospitality. As an example of the latter, when it was time for us to check out, we were given a bill for a spa treatment that we have been told would cost €55. When the hotel charged us €65, I asked for an explanation. We even called the spa to get clarification on the person who answered the phone said that the cost was €55, but she said she would check to make sure and came back and said it was €65. The fact that she originally told us it was 55 was consistent with what we had been told when we booked the treatment. The person at the front desk should’ve said, “of course we will honor the price that you were given,” but instead she said, “ I’ll make a note of it.” She even repeated herself, as if somehow that was good for me. Ridiculous.