6/10 Okay
Joel, Palm Springs
20 Dec 2025
Lack of luggage carts. Only 1 luggage cart available. I asked for a 1st floor room and was told "housekeeping" wanted everyone on the 3rd floor. Since I was moving to another state, my car was full of personal belongings which I had to haul up to the 3rd floor. When I checked out, the luggage cart was missing. I was told a guest must have had it in their room. Which meant I had to haul everything back down to my car when I checked out taking about 5 trips up and down the elevator.
If you only have 1 luggage cart, maybe attach a AirTag to it so you can find it if a guest keeps it in their room.
The room itself was ok.
Joel
Stayed 1 night in Dec 2025























