Book Premier Inn Downham Market accommodation from NZ$119

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Where do I start! Basically, I stay in hotels quite a bit, and this is my first ever negative experience since using hotel.com. The receptionist came across as unfriendly. While walking to my room, the hallway smelled like someone had been smoking in their room, and the smell lingered around the corridor. The carpets were dirty, with bits of small rubbish on the floor. Upon entering the room, I found the floor still dirty with small debris around. I went into the bathroom, which was very grimy; hopefully, you can see my pictures. I checked around the room, and there was dust and dirt everywhere; hopefully, the pictures will show you the dirt. I certainly didn't have my evening meal here; I was completely put off. For breakfast, all I wanted was scrambled eggs on toast, but I was told we only do fried eggs. The glass I picked up nearly cut my tongue as it was badly chipped. The shower was awful, with no power, and it just dripped out; for me, it was terrible. I will 100% never stay here again. When leaving in the morning, I wasn't even asked, "How was your stay?" I simply gave him my room card and walked out; I didn't say anything, nor did the receptionist. The only positive was the empty free car park at the hotel; I wonder why it was empty!

Lovely room comfy bed and nice location to local area

The hotel is ideal situated for the town centre & High St & having its private parking is a real bonus.

Staff are very helpful and friendly. Excellent buffet breakfast. Very good stay once again.

Excellent check in with staff quick and easy. Very nice and clean pod with parking next to it . Only issue is would be nice to.have basic essentials e.g Tea Coffee bedding for sofa bed and handsoap apart from that would highly recommend.