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First Group The Palace All-Suite

4.0 star property

Photo gallery for First Group The Palace All-Suite

Apartment, 1 Bedroom, Sea View | View from room
Lounge
Penthouse, 3 Bedrooms, Balcony, Sea View
Standard Apartment, 2 Bedrooms, Mobility Accessible, Sea View | Living area
Terrace/patio

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Restaurant
  • Air-conditioning
  • Parking available

Explore the area

View map
211 Marine Parade, Durban, KwaZulu-Natal, 4001
  • Place, Golden Mile
    ‪2 min walk‬
  • Place, Blue Lagoon
    ‪13 min walk‬
  • Place, Durban Beach
    ‪2 min drive‬
  • Airport, Durban (DUR-King Shaka Intl.)
    ‪25 min drive‬

Room options

View all photos for Apartment, 1 Bedroom, Sea View

Apartment, 1 Bedroom, Sea View

Apartment, 1 Bedroom, Sea View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 1 Double Bed, Sea View

In-room safe, desk, iron/ironing board, bed sheets

Double Room, 1 Double Bed, Sea View

  • Sea view
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Penthouse, 3 Bedrooms, Balcony, Sea View

Penthouse, 3 Bedrooms, Balcony, Sea View | View from room

Penthouse, 3 Bedrooms, Balcony, Sea View

  • Sea view
  • 85 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

View all photos for Apartment, 2 Bedrooms, Sea View

Apartment, 2 Bedrooms, Sea View

Apartment, 2 Bedrooms, Sea View

  • Sea view
  • 72 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Standard Apartment, 2 Bedrooms, Mobility Accessible, Sea View

Standard Apartment, 2 Bedrooms, Mobility Accessible, Sea View | Living area

Standard Apartment, 2 Bedrooms, Mobility Accessible, Sea View

  • Sea view
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

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About the area

Durban

With a stay at First Group The Palace All-Suite, you'll be centrally located in Durban, a 3-minute drive from uShaka Marine World and 14 minutes from Umhlanga Rocks Beach. .This beach hotel is 0.1 mi (0.1 km) from Dairy Beach and 0.1 mi (0.2 km) from Golden Mile.

What's nearby

  • Golden Mile - 2 min walk - 0.2 km
  • Blue Lagoon - 13 min walk - 1.1 km
  • Durban International Convention Centre - 16 min walk - 1.4 km
  • Durban Beach - 2 min drive - 1.8 km
  • Suncoast Casino and Entertainment World - 2 min drive - 1.8 km

Getting around

  • King Shaka Intl. Airport (DUR) - 31 min drive

Restaurants

  • ‪Joe Cool's - ‬3 min walk
  • ‪Chicken Tikka Palace - ‬8 min walk
  • ‪Grand Bay Spur Steak Ranch - ‬11 min walk
  • ‪Island Style - ‬1 min walk
  • ‪KFC - ‬11 min walk

About this property

First Group The Palace All-Suite

Private beach and outdoor pool, near uShaka Marine World
First Group The Palace All-Suite offers 76 air-conditioned accommodations with DVD players and safes. Satellite television is provided.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hair dryers can be requested.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

La Vita Spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 76 air-conditioned rooms featuring DVD players. Satellite television is provided for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After a day at the private beach, you can enjoy other recreational amenities including an outdoor pool and a hot tub. This Art Deco hotel also features concierge services, babysitting (surcharge), and gift shops/newsstands. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Durban? This hotel has 1163 square feet (108 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and self parking (subject to charges) is available onsite.
First Group The Palace All-Suite has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Parking and transport

  • Free offsite parking within 4,023 metres
  • Return airport shuttle (surcharge) from 6 AM to 6 PM at scheduled times and on request
  • Area shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Parking on site (ZAR 55 per night)
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Children's pool
  • Fishing
  • Free bicycle rentals
  • Full-service spa
  • Hot tub
  • Library
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,163 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach towels
  • On the boardwalk/promenade
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 17 floors
  • Art Deco architecture
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Limited room service
  • Paper towels

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: ZAR 350 per vehicle (roundtrip)
  • Self parking fee: ZAR 55 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Palace Durban
Palace Hotel Durban
Palace Resort Durban
Palace All-Suites Hotel Durban
Palace All-Suites Durban
Palace All-Suite Hotel Durban
Palace All-Suite Hotel
Palace All-Suite Durban
Palace All-Suite
First Group Palace All-Suite Hotel Durban
First Group Palace All-Suite Hotel
First Group Palace All-Suite Durban
First Group Palace All-Suite
The Palace All Suites
The Palace All Suite
First Group The Suite Durban
First Group The Palace All-Suite Hotel
First Group The Palace All-Suite Durban
First Group The Palace All-Suite Hotel Durban

First Group The Palace All-Suite Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 51 out of 121 reviews
Rating 8 - Good. 43 out of 121 reviews
Rating 6 - Okay. 13 out of 121 reviews
Rating 4 - Poor. 9 out of 121 reviews
Rating 2 - Terrible. 5 out of 121 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Jann

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Das Hotel ist recht in die Jahre gekommen. Die Fenster sind nicht dicht, man hört alles von draussen. Die Einrichtung und Möbel sind sehr alt. Das Sauberhalten durch dies sehr schwierig. Wir hatten eine Wäschereiauftrag erteilt, die Wäsche wurde dann wieder in unseren Beutel zurückgestopft, wir wurden auch unfreundlich darauf hingewiesen, dass wir diese schon längstens hätten holen müssen (sie haben uns versucht im Zimmer zu erreichen, jedoch niemand habe abgenommen, einen Zettel zu hinterlegen oder so ist ihnen aber nicht in den Sinn gekommen). Grundsätzlich ist der Service sehr langsam und unaufmerksam. Dinge auf der Karte waren nicht verfügbar z.B. Weinkarte.
Stayed 5 nights in Oct 2025

10/10 Excellent

PULE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No
Stayed 3 nights in Sep 2025

10/10 Excellent

Naazia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Nosipho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good service

Stayed 1 night in Jun 2024

10/10 Excellent

livewired public

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place

It was a great experience at The Palace Hotel. Staff is great , special mention to Xolile and Shouga . Thank you for having us and see you soon
Morning view from the penthouse
Stayed 3 nights in May 2024

10/10 Excellent

livewired public

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place

It was a great experience at The Palace Hotel. Staf is great , special mention to Xolile and Shouga . Thank you for having us and see you soon
Morning view from the penthouse
View from the Penthouse
Stayed 3 nights in May 2024

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was really nice! The staff was super friendly and helpful and it has great onsite amenities such as a day spa, pool, and pretty decent dining. The area around is a little sketchy but Durban is on the more developing side of living.
Stayed 2 nights in Apr 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place by the beach.

The hotel is right on the beach with excellent access to it and a great view. The beach is very busy and can be noisy, so maybe not the best place if you’re after a quiet get away. But, if you want a hopping place, it’s that. VERY helpful people who went out of their way to make sure our stay went well.
Stayed 1 night in Jan 2024

2/10 Terrible

Patrick

Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good location by the golden mile beach

good location just by the beach and room has great view of beach to watch sunrise
Stayed 2 nights in Jun 2023

10/10 Excellent

Thapelo

Stayed 2 nights in Jun 2023

10/10 Excellent

Derek

Stayed 1 night in Mar 2023

10/10 Excellent

Khanyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Errol

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in Durban for a junior tennis competition. So there were a few of us staying at the hotel. I had read the reviews about staff friendliness; but I suspected that they might be slightly untrue, given that the reviews were always so good. Oh my god - the staff are amazing. I have stayed in some of the best hotels in the world - and the friendliness and helpfulness of the staff is just as fantastic. Yes - sure - there are more presentable parts of the beach further north up the coast - that is probably true - however, this area is just fine. Much more exciting. Much more in touch with the locals. And the hotel could not get closer to the beach. In fact - I think it is the closest hotel to the beach, in the whole of Durban. And all the rooms have sea views. And because the hotel literally looks onto the promenade - if you love watching people, you will not get bored at looking out of your window for hours on end watching the activity below. On top of it all - great restaurant and room service in house. Plus some more places to eat just minutes away. And having a full kitchen in the room is also a massive bonus. We can't wait to go back in a few months time.
Stayed 14 nights in Jan 2023

10/10 Excellent

KERRI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Kubashnie

Stayed 1 night in May 2022

10/10 Excellent

Theo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Edson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and my apartment was very clean. The staff is very professional
Stayed 1 night in Feb 2022

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the facilities and the room are great, it is the staff that made our stay. Nothing was ever too much and always eager to assist. Friendly and knowledgeable, have already recommended to my daughter who is visiting Durban in a month’s time.
Stayed 5 nights in Jan 2022

8/10 Good

Alpheus

Travelled with family
Liked: Property conditions & facilities
Disliked: Room comfort

Great place with great views

The hotel is nice and clean but the rooms are a little small. TV was intermittent.
Stayed 3 nights in Jan 2022

2/10 Terrible

Marina

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The images online are deceiving. This property is deteriorating. Very very old and outdated. Not worth it considering that one can stay at a better hotel in a different area at about the same price!
Stayed 2 nights in Jan 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service

Not worth the price

Hygiene standards were pathetic. The rooms had a damp smell.
Stayed 1 night in Jan 2022

6/10 Okay

Mahomed Yusuf Hassim

Stayed 1 night in Sep 2021

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 3 nights in Aug 2021