2/10 Terrible
Maggie
Travelled with group
1 Aug 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible experience
Booked for a spa break - arrived and the spa hadn’t remembered our booking. They were very polite and apologetic, gave us a free lunch. The thermal area was busy - just felt we were in a conveyer belt. Had booked this hotel as the new parterre cocktail bar is very appealing after our spa - so our spa appointment was cancelled then there was no access to the parterre bar due to a private function. I had contact the hotel directly prior to booking our spa break and they said no reservation was required. No one at reception had informed us of the parterre bar being closed for a private function nor did staff advise to reserve a table for dinner, We sat outside enjoying the sunshine. At 8 we joined the queue for dinner- where the hostess told us to sit at the bar and it was our responsibility to come up to her Frequently to remind her to seat us for dinner. We sat at the bar surrounded by empty glasses. The whole bar was covered in used glasses. We noticed an empty table behind us but was told by the hostess it’s not free. 40 mins later a waitress passing offered us the free table. Service was poor , staff are so lovely but obviously need training. No cutlery no napkin , food was poor , we were so underwhelmed we decided not to have the facial the following day. Our girlie catch up was a let down. The room was beautiful and clean . The bed and pillows were so comfy- we slept very well. Unfortunately when trying to cancel our facials spa staff wanted to charge us €140
Maggie
Stayed 1 night in Jul 2025