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Kampala Serena Hotel

Photo gallery for Kampala Serena Hotel

Outdoor pool, open 6:00 AM to 6:00 PM, pool umbrellas, pool loungers
Building design
6 restaurants, breakfast, lunch, dinner served; French cuisine
View from property
Lobby sitting area

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Kintu Road, Kampala, 256
  • Place, The Parliament of the Republic of Uganda
    ‪8 min walk‬
  • Place, Uganda Golf Course
    ‪10 min walk‬
  • Place, Embassy of Sweden
    ‪18 min walk‬
  • Airport, Entebbe (EBB-Entebbe Intl.)
    ‪43 min drive‬

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  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.7 out of 5, Exceptional, 53 reviews
The price is NZ$324
includes taxes & fees
7 Feb - 8 Feb
Four Points by Sheraton Kampala

Kampala Serena Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 193 out of 241 reviews
Rating 8 - Good. 35 out of 241 reviews
Rating 6 - Okay. 7 out of 241 reviews
Rating 4 - Poor. 3 out of 241 reviews
Rating 2 - Terrible. 3 out of 241 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Well mannered
Stayed 3 nights in Oct 2025

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Juan-Antonio, Manama

Stayed 1 night in Oct 2025

10/10 Excellent

Devendra

Liked: Property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Mahamood, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best! Was very pleasantly surprised. Great staff, who were very friendly and willing to assist. The entire hotel including rooms are beautifully decorated and welcoming. The spa and pool were wonderful. Will definitely recommend.
Stayed 3 nights in Oct 2025

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Ron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and great staff
Stayed 6 nights in Sep 2025

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about the hotel, but the surroundings were less than desirable
Stayed 4 nights in Sep 2025

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Anthony

Stayed 1 night in Aug 2025

10/10 Excellent

Rogers

Stayed 1 night in Aug 2025

10/10 Excellent

Decolby

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at Serena! The property, amenities, staff and services were all top tier. Whenever we return to Kampala, we will be staying at Serena
Stayed 1 night in Jul 2025

10/10 Excellent

Decolby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Francisca

Liked: Cleanliness, staff & service, property conditions & facilities
Nice!
Stayed 5 nights in Jun 2025

10/10 Excellent

Didier

Liked: Cleanliness, amenities, property conditions & facilities
Nice place to be
Stayed 4 nights in Jul 2025

10/10 Excellent

Rudo

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Comfort, ambiance, staff- amazing! The personalized welcome letter and fruit basket was really appreciated! I hadn’t stayed at the Serena for many years and was happy to see that the good standards has been maintained. I will be back!
Stayed 3 nights in Jun 2025

10/10 Excellent

irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast isn’t included
Stayed 1 night in Jun 2025

2/10 Terrible

David K

Stayed 1 night in Jun 2025

10/10 Excellent

Milly

Stayed 1 night in Jun 2025

10/10 Excellent

QUENTIN

Stayed 2 nights in Jun 2025

10/10 Excellent

Elliott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Park like property in nice district. Helpful staff. Buffet dinner was fair- I was sickened, possibly by warm food at the buffet.
Stayed 1 night in Feb 2025

10/10 Excellent

Momodou

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Kampala Serena never dissapoints. Great service, nice, comfortable and wide rooms and great food served by very friendly professionals.
Stayed 3 nights in Apr 2025

6/10 Okay

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

Nice building

Clean hotel. Nice pool.Good food $$$ Service is excellent. Don't use hotel's transportation
Stayed 2 nights in Apr 2025

10/10 Excellent

Terry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025

10/10 Excellent

Gulf Glass

Stayed 1 night in Mar 2025