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Staff are really kind. While only thing can be better is the parking slot. It will be great if the hotel can provide a parking space for customer to load/off-load luggages.

Great breakfast

This was the first hotel I visited where the reception was located on the top floor, shared with the bar, restaurant, breakfast area, recreation area (pool table, chess, foosball table, large TV), and a work area. Floor-to-ceiling windows lined most of the level, offering guests stunning views of the surrounding mountains and water. Whoever came up with this design was a genius. The Moxy staff undoubtedly had one of the best workplaces on the island. Speaking of staff, I found them all to be friendly and helpful. Our room was clean, quiet, and comfortable. Perfect for our four-night stay. Breakfast had everything we needed for a pleasant start to the day. There were abundant parking spaces available, but a word of caution for those with rental cars: the company managing the parking lot bills the rental car company, and they add their administrative markup fees to the final bill when you return the rental. To avoid all the ridiculous fees, we ended up parking in a small, unmarked gravel parking lot across the street from the hotel. We didn’t see any signs prohibiting the use of the lot. During our two-week trip we stayed in seven hotels. Moxy is tied for first with the hotel in Tallinn, Estonia.

The staff is excellent. They are always available.

Do not book this hotel. I made a reservation last week through hotels.com and mistakenly booked for September 2 instead of October 2. I didn’t receive an email or text the day before I was supposed to check in like I do with every other hotel I book and then didn’t realize my mistake until I received an email thanking me for checking in (which I didn’t of course). I contacted the hotel immediately but the wouldn’t help me move my reservation. If this is how they treat all customers beware!

Excellent customer service! I was able to check-in early with no issues at all. Thanks for accommodating me! Perfect location to anything and everything in Tromso as well.