See all properties
Save

Mercure Exeter Southgate Hotel

4.0 star property

Photo gallery for Mercure Exeter Southgate Hotel

Lunch and dinner served
Exterior
Lobby
Indoor spa tub
Interior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Room service

Explore the area

Map
Southernhay East, Exeter, England, EX1 1QF
  • Exeter's Historic Quayside
    ‪1 min walk‬
  • Exeter Cathedral
    ‪5 min walk‬
  • University of Exeter
    ‪20 min walk‬
  • Exeter (EXT-Exeter Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds

1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 2 Single Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege, Room, 1 Double Bed, Accessible

1 bedroom, in-room safe, desk, blackout curtains

Privilege, Room, 1 Double Bed, Accessible

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Double Bed, Accessible

Classic Room, 1 Double Bed, Accessible

Classic Room, 1 Double Bed, Accessible

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room, 1 Double Bed

1 bedroom, in-room safe, desk, blackout curtains

Classic Twin Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Room, 1 Double Bed

1 bedroom, in-room safe, desk, blackout curtains

Privilege, Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed (Classic)

Family Room, 1 Double Bed (Classic)

Family Room, 1 Double Bed (Classic)

  • Sleeps 4
  • 1 Double Bed

Similar properties

Lobby lounge

Leonardo Hotel Exeter

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.3 out of 5, Excellent, (1000)
The price is NZ$156
for 1 room
includes taxes & fees
29 Jun - 30 Jun
Leonardo Hotel Exeter

About the area

Exeter

With a stay at Mercure Exeter Southgate Hotel, you'll be centrally located in Exeter, within a 15-minute drive of Dartmoor National Park and Exeter's Historic Quayside. .This family-friendly hotel is 13.5 mi (21.6 km) from Devon Cliffs Beach and 0.2 mi (0.4 km) from Barnfield Theatre.

What's nearby

  • Exeter's Historic Quayside - 1 min walk - 0.2 km
  • Spacex - 5 min walk - 0.4 km
  • Exeter Cathedral - 5 min walk - 0.4 km
  • University of Exeter - Saint Luke's Campus - 11 min walk - 0.9 km
  • University of Exeter - 20 min walk - 1.7 km

Getting around

  • Exeter Central Station - 10 min walk
  • Birmingham Airport (BHX) - 180 min drive

Restaurants

  • ‪KFC - ‬6 min walk
  • ‪George's Meeting House (Wetherspoon) - ‬3 min walk
  • ‪Wagamama Exeter Central - ‬6 min walk
  • ‪Tea on the Green - ‬5 min walk
  • ‪Côte - ‬6 min walk

About this property

Mercure Exeter Southgate Hotel

Family-friendly hotel with a health club and a sauna
Mercure Exeter Southgate Hotel offers 156 accommodations with laptop-compatible safes and coffee/tea makers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and portable fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Guests under 16 years old are not allowed in the swimming pool.

Make yourself at home in one of the 156 guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Don't miss out on the many recreational opportunities, including a health club, an indoor pool, and a hot tub. This hotel also features complimentary wireless internet access, wedding services, and a television in a common area.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. English breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:30 AM to 11:00 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
English breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:30 AM and 11:00 AM.
Mercure Exeter Southgate Hotel has a restaurant serving lunch and dinner.
24-hour room service is available.

Languages

English, French, German, Hungarian, Italian, Latvian, Polish, Portuguese, Romanian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 16 per night)
  • Onsite parking includes off-street options

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 11:00 AM on weekends; GBP 16.50 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gate House Restaurant

Things to do

  • Health club
  • Hot tub
  • Indoor pool
  • Piano
  • Sauna
  • TV in common areas

Family friendly

  • Children's games
  • Free rollaway/extra bed
  • Highchair
  • Indoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (112 centimetre wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (102 centimetre high)

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Portable fan
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds

Payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 16.50 per person
  • Self parking fee: GBP 16.00 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Pool fee: GBP 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
£10 is charged per adult, per entrance to access the pool area. Children under 16 years old are allowed in the pool when accompanied by an adult, to a maximum of 2 children per adult. Adults must be in the water to actively supervise children.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the swimming pool
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Exeter Mercure Southgate
Exeter Southgate
Exeter Southgate Hotel
Mercure Exeter
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel
Mercure Hotel Exeter
Mercure Southgate
Mercure Southgate Hotel
Southgate Exeter
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel Hotel
Mercure Exeter Southgate Hotel Exeter
Mercure Exeter Southgate Hotel Hotel Exeter

Mercure Exeter Southgate Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 387 out of 1003 reviews
Rating 8 - Good. 298 out of 1003 reviews
Rating 6 - Okay. 177 out of 1003 reviews
Rating 4 - Poor. 91 out of 1003 reviews
Rating 2 - Terrible. 50 out of 1003 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities
Showers get filling up and flooding the bathroom cheap toilet roll was to warm in the room no aiir condition
Stayed 3 nights in Mar 2025

10/10 Excellent

Benjamin

Stayed 1 night in Feb 2025

8/10 Good

Charles

Liked: Cleanliness, property conditions & facilities, room comfort

Wait for coffee

Only one coffee machine working at breakfast and the machine was not being kept topped up with beans. Quite a wait to get a cup of coffee.
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness

Average quality above average price.

We'd booked a family room but upon arrival were advised they had none available and offered a standard room instead. The bathrooom had mould on the grout and along the base of the shower screen, the towel rail was missing a screw so the rail was loose and the paintwork on the woodwork has seen better days.... Price point was expensive for standard of room but being dog friendly it served it's purpose -an overnight to visit niece in university.
Stayed 1 night in Mar 2025

10/10 Excellent

colleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property in heart of Exeter. Clean, warm, lovely room, big bed. Bathroom completely new with excellent water pressure but the shower had issues draining! Would recommend and would stay again.
Stayed 1 night in Mar 2025

10/10 Excellent

Jacquelene

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay. Good breakfast. Coffee from machine could be hotter.
Stayed 2 nights in Mar 2025

6/10 Okay

Matthew

Stayed 1 night in Mar 2025

8/10 Good

Lucille

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel , very convenient for shopping and visiting all the attractions, enjoyed the pool and sauna would stay at this hotel again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Great experience from start to finish and ideal Location
Stayed 1 night in Feb 2025

4/10 Poor

katie

This is not a four star. Service slow. Prestige rooms are no different.
Stayed 1 night in Feb 2025

10/10 Excellent

Mr Julian J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Randal

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom had mould, partly because you couldn’t open the windows
Stayed 2 nights in Feb 2025

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Feb 2025

10/10 Excellent

Mandy

Beautiful hotel and friendly professional staff

Our first impression was amazing but sadly we didn’t stay the night because our daughter and son was in a road accident so we had to leave with in 10 minutes of entering our beautiful room.
Stayed 1 night in Feb 2025

6/10 Okay

Tim

Stayed 1 night in Feb 2025

6/10 Okay

Ross

Business traveller
Liked: Cleanliness, staff & service, room comfort

Overpriced

Room was cold, heating panel was broken. Parking was extra £15 as at a lot of hotels, pool was an extra £10 which is unusual and they had no steam room and jacuzzi was broken so an expensive swim. Hotel and breakfast were good apart from that but expensive when you add £25 for parking and pool, plus £18 for an average buffet breakfast to £101 for the room
Stayed 1 night in Feb 2025

10/10 Excellent

Barri

Stayed 1 night in Feb 2025

6/10 Okay

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful and pleasant staff. Noisy during night with guests banging doors and talking in corridors.
Stayed 1 night in Feb 2025

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good - gym slightly dated but still useful to have
Stayed 4 nights in Dec 2024

6/10 Okay

Adam

Business traveller
Disliked: Property conditions & facilities

Sad seeing it’s decline

Having stayed here on and off over the last 10 years, it’s sad to see the quality and standards of the hotel and some of the staff declining. Room carpet was filthy, when I asked if they could find me a TV remote control, which had more working buttons, as I was unable to adjust the volume or select some of the channels, it took around six hours for housekeeping to bring me one which didn’t work, followed by another three which didn’t work, and then maintenance bought a selection and the best they could do was one I could change channel and volume, but could only turn it off by switching it off at the plug on the wall behind the TV I dined in the bar on my second night and went around three tables, trying to find a salt grinder with anything in. When I ask the staff if they could fill one up for me, they just went round all the other tables until they found one with anything in and just left all the empty ones for everyone else to deal with. It just feels like people don’t care and I’m not being managed to make the guest experience a good one
Stayed 2 nights in Feb 2025

8/10 Good

Jodie

Liked: Cleanliness, staff & service
Very lovely stay. Just a little disappointed the jacuzzi wasn’t working.
Stayed 1 night in Feb 2025

10/10 Excellent

P

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Sharon

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

David

Stayed 1 night in Feb 2025

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025