Upon entry, lobby was clean and staff was very nice. When we got to our room, as soon as I opened the door and took a few steps inside, I noticed an overwhelming urine odor! The smell was so strong, we walked in and backed right out.
The front desk staff was very accommodating and actually stated they knew there was an odor issue in that room previously but thought maintenance had “taken care of it.” I informed her that it was still HORRIBLE and she gave us a different room on the 2nd floor.
Our new room was MUCH better. My only complaint was finding a few hairs in the room that weren’t ours. I REALLY hate to see it but didn’t complain. I Lysol’d the room down per my usual and we were okay for the weekend.
I must add, in addition to the front desk staff, housekeeping staff was very nice and accommodating with providing additional towels, etc.
After this experience, I will be more mindful about making sure to choose a hotel that does not allow pets.