4/10 Poor
Karen
15 Sept 2025
Disliked: Cleanliness, staff & service
When you see the word "nightmare" in other reviews about checking in, believe it. If you dont arrive when staff happens to be there, you will have to hope another tenant will open the outside door for you so you can acces the room keys. I tried for days to get the check in details; even Expedia could not get them on the phone during their supposed staff hours. I nearly cancelled but didn't want to arrive in Florence without a reservation. Pamela yelled at me when I finally got her on the phone about instructions. She claimed she had been there and sent them when she wasn't and hadn't. It was a very negative experience and ruined my morning. In addition, there is a sewage smell in the bathroom, the staff accesses your room even if you put up the do not disturb sign, and the bathroom floor is dirty.
Other than that, the location could not be more central to Florence.
Karen
Stayed 3 nights in Sep 2025

























