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Burlington Hotel, Best Western Premier Collection

4.0 star property

Photo gallery for Burlington Hotel, Best Western Premier Collection

Exterior
British cuisine
2 bars/lounges, cocktail bar
Deluxe Room, 1 King Bed, Non Smoking (Four Poster Bed, View)
View from property

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service

Explore the area

Map
3-5 Earls Avenue, Folkestone, England, CT20 2HR
  • Leas Cliff Hall
    ‪7 min walk‬
  • Folkestone Beach
    ‪3 min drive‬
  • Folkestone Harbour
    ‪3 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Four Poster Bed, View)

Deluxe Room, 1 King Bed, Non Smoking (Four Poster Bed, View)

Deluxe Room, 1 King Bed, Non Smoking (Four Poster Bed, View)

9.0 out of 10
Wonderful
(2 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking

9.8 out of 10
Exceptional
(6 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, 1 Double Bed, Non Smoking

1 bedroom, premium bedding, in-room safe, individually decorated

Comfort Room, 1 Double Bed, Non Smoking

9.6 out of 10
Exceptional
(15 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

9.0 out of 10
Wonderful
(18 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

Deluxe Suite, 1 King Bed, Non Smoking

Deluxe Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room, 2 Single Beds, Non Smoking

Comfort Room, 2 Single Beds, Non Smoking

Comfort Room, 2 Single Beds, Non Smoking

9.0 out of 10
Wonderful
(9 reviews)
  • 19 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, in-room safe, individually decorated

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Non Smoking

Superior Room, 2 Single Beds, Non Smoking

Superior Room, 2 Single Beds, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior

voco The Clifton Folkestone by IHG

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.7 out of 5, Exceptional, (100)
The price is NZ$186
for 1 room
includes taxes & fees
17 Aug - 18 Aug
voco The Clifton Folkestone by IHG

About the area

Folkestone

When you stay at Burlington Hotel, Best Western Premier Collection in Folkestone, you'll be in the business district, within a 15-minute drive of Port Lympne Wild Animal Park and Gardens and Dover Western Docks Cruise Terminal. .This hotel is 11 mi (17.7 km) from Dover Castle and 11.2 mi (18 km) from White Cliffs of Dover.

What's nearby

  • Lower Leas Coastal Park - 2 min walk - 0.2 km
  • Sandgate Beach - 3 min walk - 0.3 km
  • Leas Cliff Hall - 7 min walk - 0.7 km
  • Folkestone Beach - 3 min drive - 2.0 km
  • Folkestone Harbour - 3 min drive - 2.0 km

Getting around

  • Folkestone Central Station - 15 min walk

Restaurants

  • ‪The Bouverie Tap - ‬10 min walk
  • ‪Papa's Fish & Chips - Sandgate Road - ‬11 min walk
  • ‪Butty's - ‬9 min walk
  • ‪Keppels Bar - ‬2 min walk
  • ‪The Radnor Arms - ‬10 min walk

About this property

Burlington Hotel, Best Western Premier Collection

Victorian hotel with bars and a 24-hour front desk
Burlington Hotel, Best Western Premier Collection offers 58 accommodations with laptop-compatible safes and hair dryers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LCD televisions come with digital channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This Folkestone hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Stay in one of 58 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional features at this Victorian hotel include wedding services and a banquet hall.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Full breakfasts are available daily from 7:00 AM to 10 AM for a fee.
Featured amenities include express check-in, express check-out, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10 AM.
Bay Tree Bar and Grill - This cocktail bar specializes in British cuisine.
24-hour room service is available.

Languages

English, French, Hungarian, Italian, Polish, Portuguese, Romanian, Slovak, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10 AM for a fee: GBP 16.95 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • Bay Tree Bar and Grill

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1880
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 23 to December 26:
  • One of the dining venues

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 16.95 per person
  • Pet fee: GBP 20.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Burlington Folkestone
Burlington Hotel Folkestone
Best Western Plus Burlington Hotel Folkestone
Best Western Plus Burlington Folkestone
Best Western Plus Burlington Hotel
Burlington Hotel Best Western Premier Collection
Burlington Hotel, Best Western Premier Collection Hotel
Burlington Hotel, Best Western Premier Collection Folkestone

Burlington Hotel, Best Western Premier Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 553 out of 1001 reviews
Rating 8 - Good. 322 out of 1001 reviews
Rating 6 - Okay. 85 out of 1001 reviews
Rating 4 - Poor. 26 out of 1001 reviews
Rating 2 - Terrible. 15 out of 1001 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Siobhan

Stayed 1 night in Apr 2025

8/10 Good

Gilmour

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Ben J

Stayed 1 night in Apr 2025

6/10 Okay

PAUL

Stayed 2 nights in Apr 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

jacob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for a big room in a hotel with plenty of character.
Stayed 6 nights in Mar 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Large traditional hotel in Folkestone. We arrived late and left early so did not see a great deal however room was clean and had a nice bathroom. Very limited parking but we found a space on the road.
Stayed 1 night in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Break between 2 operations

After one operation for myself earlier this year and another booked in for the end of April, we took the opportunity to get away for a few days in Folkestone and certainly made the right choice of hotel. In a quiet location, the room size was excellent for the price with everything we needed supplied. Whilst an English breakfast was available, we were more than happy with our continental breakfast. When we next look to visit Folkstone, we would certainly look at this hotel first.
Stayed 3 nights in Mar 2025

10/10 Excellent

Robert, EVESHAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, rooms were well appointed. 4*. I had a small double room with ensuite. Shower. Missed a fridge being in the room though. Parking is limited at the hotel but plenty of free parking to the side on road. Avoid parking under trees as lots of seagulls around...! Friendly staff. Nothing is too much trouble. Lovely breakfast. Full traditional English and buffet continental. Hotel has a Victorian feel about it. Lifts were all working. West end of Folkestone. By beach and easy to walk into the centre along by the sea. Highly recommended.
Stayed 2 nights in Mar 2025

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

What a beautiful hotel, we had a very comfortable one night stay with our dog and would return in a heartbeat.
Stayed 1 night in Mar 2025

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Small double but fine for overnight very clean and the comfiest bed lovely well kempt old grand seaside hotel
Stayed 1 night in Mar 2025

10/10 Excellent

Myfanwy

Liked: Cleanliness, staff & service, property conditions & facilities
Had a really lovely stay at this hotel, staff were friendly and helpful and the hotel was clean and very nice.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a lovely part of Folkestone with wonderful walks & scenery
Stayed 1 night in Mar 2025

10/10 Excellent

jodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight stop for tunnel

Stopped off on way to channel tunnel, so handy, lovely spot with nice elevated promenade walks. Lovely breakfast. Would definitely stay here in future & will recommend it to friends.
Stayed 1 night in Mar 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Theatre night.

A good base for seeing a show at the Leas Cliff Hall and lunch at the Rock Salt.
Stayed 1 night in Mar 2025

8/10 Good

Sheila

Travelled with family
Liked: Cleanliness, amenities
The staff were very thoughtful and caring. I liked the interior design.
Stayed 1 night in Mar 2025

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic service

There was a little hiccup on our room reservation but the reception staff resolved it without any problem and very much to our satisfaction. This is our second visit to the Burlington and we have always found the staff more than attentive to our needs or requests. They all should be highly commended with special reference to Romin. He is a credit.
Stayed 2 nights in Mar 2025

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Linda

Stayed 2 nights in Mar 2025

8/10 Good

Kirstin

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

4/10 Poor

Adam

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort

Poor service

I pay for double room extra £40 during my booking and still end up with 2 single bed very poor service from both parts hotel.com for charging extra and from hotel of absolutely not willing to receive this. I will really consider using booking directly from now on as very unhappy with the service received and no way of complaining.
Stayed 1 night in Mar 2025