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Grand Burstin Hotel Folkestone

3.0 star property

Photo gallery for Grand Burstin Hotel Folkestone

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Double Sea View Room
Indoor wedding
Gym
Indoor pool

Reviews

7.2 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Gym

Explore the area

View map
The Harbour, Folkestone, England, CT20 1TX
  • Place, Folkestone Harbour
    ‪2 min walk‬
  • Place, Folkestone Beach
    ‪6 min walk‬
  • Place, Leas Cliff Hall
    ‪13 min walk‬

Room options

View all photos for Twin Sea View Room

Twin Sea View Room

Twin Sea View Room

7.0 out of 10
Good
(4 reviews)
  • Sea view
  • 2 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 2 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

  • Sleeps 3
  • 3 Single Beds

View all photos for Family Room (2 Adults + 2 Children)

Family Room (2 Adults + 2 Children)

Family Room (2 Adults + 2 Children)

  • Sleeps 4
  • 1 Double Bed and 2 Single Bunk Beds

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

8.0 out of 10
Very good
(28 reviews)
  • 2 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

7.4 out of 10
Good
(85 reviews)
  • 2 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Sea View Room

Double Sea View Room

Double Sea View Room

  • Sea view
  • 2 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Folkestone

When you stay at Grand Burstin Hotel Folkestone in Folkestone, you'll be near the beach, within a 15-minute drive of Dover Western Docks Cruise Terminal and Dover Castle. .This hotel is 9.1 mi (14.7 km) from White Cliffs of Dover and 0.1 mi (0.1 km) from Folkestone Harbour.

What's nearby

  • Folkestone Harbour - 2 min walk - 0.2 km
  • Folkestone Beach - 6 min walk - 0.5 km
  • Lower Leas Coastal Park - 7 min walk - 0.7 km
  • East Cliff And Warren Country Park - 12 min walk - 1.0 km
  • Leas Cliff Hall - 13 min walk - 1.1 km

Getting around

  • Folkestone Harbour Station - 7 min walk
  • Gatwick Airport (LGW) - 94 min drive

Restaurants

  • ‪Marleys - ‬3 min walk
  • ‪Brewing Brothers - ‬5 min walk
  • ‪Steep Street Coffee House - ‬5 min walk
  • ‪Kipps' Alehouse - ‬5 min walk
  • ‪Floc Folkestone - ‬4 min walk

About this property

Grand Burstin Hotel Folkestone

Hotel in Folkestone with 2 restaurants and a nightclub
Grand Burstin Hotel Folkestone offers 550 accommodations with coffee/tea makers and complimentary toiletries. Televisions come with satellite channels.

Bathrooms include shower/tub combinations. This Folkestone hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 550 guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have shower/tub combinations and complimentary toiletries. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Enjoy a range of recreational amenities, including a nightclub, an indoor pool, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
Grab a bite to eat at Harbour Restaurant, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 7:00 AM to 9:00 AM and on weekends from 7:00 AM to 9:00 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 9:00 AM and on weekends between 7:00 AM and 9:00 AM.
Harbour Restaurant - This buffet restaurant serves breakfast, lunch, and dinner.
Victorian Restaurant - This restaurant serves breakfast, lunch, and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 5 per day)
  • Limited on-site self parking

Food and drink

  • Full breakfast available for a fee 7:00 AM to 9:00 AM on weekdays and 7:00 AM to 9:00 AM on weekends; GBP 12 to 15 for adults and GBP 6 to 10 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Harbour Restaurant
  • Victorian Restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Indoor pool
  • Nightclub
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10.00 per pet, per stay (maximum GBP 25.00 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12 to 15.00 for adults, and GBP 6 to 10.00 for children
  • Self parking fee: GBP 5 per day
  • Pet fee: GBP 10.00 per pet, per stay (maximum GBP 25.00 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: GBP 4.00 per person, per day and includes use of: sauna; swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Guests under 16 years old are not allowed in the fitness facility, and guests under 16 years old are only allowed in the swimming pool with adult supervision

Property is also known as

Burstin
Burstin Hotel
Folkestone Grand Burstin
Folkestone Grand Burstin Hotel
Folkestone Grand Hotel
Grand Burstin Folkestone
Grand Burstin Hotel Folkestone
Hotel Burstin
Burstin Folkestone Hotel
Burstin Hotel Folkestone
Grand Burstin Hotel Folkestone, Kent, UK
Hotel Grand Burstin
Grand Burstin Hotel
Grand Burstin
Burstin Folkestone Folkestone
Grand Burstin Hotel Folkestone Hotel
Grand Burstin Hotel Folkestone Folkestone
Grand Burstin Hotel Folkestone Hotel Folkestone

Grand Burstin Hotel Folkestone Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 302 out of 1002 reviews
Rating 8 - Good. 275 out of 1002 reviews
Rating 6 - Okay. 189 out of 1002 reviews
Rating 4 - Poor. 99 out of 1002 reviews
Rating 2 - Terrible. 137 out of 1002 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Benjamin

Liked: Amenities
Disliked: Cleanliness
316 on 25/10/2025. Firstly, we discovered bed bugs in our room, and my partner woke up with multiple bites on her body. This is completely unacceptable and has caused us significant distress. I have several clear photos of the bed bugs as evidence for your reference should you need them. You will also see a bed bug on the Luroking under the bed. Given the severity of this issue, I strongly recommend that the hotel engage a professional pest control contractor such as Ecolab to carry out a full heat treatment of the affected room and to take it off sale until the problem has been fully resolved to avoid further incidents for future guests. Additionally, we noticed a white powdery substance under the bed, which could potentially be a drug residue. A photo of this has also been captured and can be provided if needed. This raises serious health and safety concerns that I trust the hotel will investigate immediately. There were also several maintenance issues in the room, including a very loose toilet roll holder and extremely poor water pressure in the shower, both of which detracted from what should have been a comfortable stay (also have photo + video).
Stayed 1 night in Oct 2025

10/10 Excellent

Maria

Liked: Cleanliness
Stayed 1 night in Oct 2025

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities
Hotel was clean and extremely good value in a good location with plenty of parking. Unfortunately when I tried to use the shower very early to make my crossing there was no hot water available
Stayed 1 night in Oct 2025

8/10 Good

Roy

Travelled with pets
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Friendly staff, good value, especially the buffet breakfast and evening meal. Great location. The rooms and especially the corridors could do with updating as it's outdated and has a rather dissappointing feel to it. Wouldn't take too much investment to transform the look and feel. Folkestone is now quite arty, with lots of independent shops.
View from 2nd floor room
Stayed 2 nights in Oct 2025

4/10 Poor

Neil

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
A bit of a "Ryan Air" hotel: Parking - an extra £5 / day Swimming Poll - an extra £4/day Bathroom smelt badly of mould - despite obvious recent refurbishment Was upgraded to a sea-view double room which was nice! Bed comfortable Shower OK - though not thermostatic and over a high bath with a simple curtain Breakfast OK but unimaginative in choices (no decaf coffee and tiny selection of cereals) Room and corridors generally quite tatty
Stayed 1 night in Oct 2025

6/10 Okay

Antony

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Room clean,but dated, nice bathroom,food two star at best,staff where brilliant, helpful and polite.
Stayed 3 nights in Oct 2025

8/10 Good

Romana

Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2025

6/10 Okay

Svitlana

Okay stay

Hotel is a bit old but overall clean. The only thing I had a problem with, my kettle was full of loose lime and it was crusted with lime too and I couldn’t make myself a cup of tea, it was so much. I would suggest to clean it with vinegar once in a while.
Stayed 1 night in Oct 2025

6/10 Okay

Robert

Stayed 1 night in Oct 2025

10/10 Excellent

Young Kuk

Stayed 1 night in Sep 2025

6/10 Okay

Ann

Stayed 1 night in Oct 2025

6/10 Okay

Georgina

Stayed 2 nights in Oct 2025

2/10 Terrible

DERICK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The moment I entered the lift I began to wonder if I had booked the right place. It looked tired! When I landed on the 3rd floor the corridors were not inviting, surely they had seen better days. The carpets, doors and everything was anything but contemporary. Some old fashioned can be nice but not this one! It was clear this hotel has lacked investment or any effort to modernise the place. I arrived in my room to realise the place he not been cleaned after the previous user. That heightened my disappointment. The place was simply not nice….. many guests were there with their dogs/ pets and with the poor cleaning regime I would not feel comfortable using rooms that have had pets. I would not revisit.
Stayed 2 nights in Oct 2025

6/10 Okay

Bernadette

Stayed 1 night in Sep 2025

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely 3 nights stay. Staff happily to help entertainment was good and lovely place to enjoy walks
A beautiful view from our window
Stayed 2 nights in Sep 2025

8/10 Good

Joanna

Stayed 1 night in Oct 2025

6/10 Okay

Anthony

Stayed 1 night in Oct 2025

6/10 Okay

Mike

Travelled with partner
Disliked: Cleanliness
No room service, had to go to reception to obtain toiletries and top up tea&coffee,the noise from the band every night was loud.On the plus side the food was excellent and both food and drinks reasonably priced staff excellent .
Stayed 4 nights in Oct 2025

8/10 Good

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location by the harbour
Stayed 1 night in Oct 2025

8/10 Good

Bohdan

Stayed 1 night in Oct 2025

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

2/10 Terrible

cubt

Stayed 1 night in Sep 2025

4/10 Poor

Dave

Liked: Staff & service
Disliked: Property conditions & facilities
Everything was fine but no hot water for a shower
Stayed 2 nights in Sep 2025

6/10 Okay

Ines

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We enjoyed our stay at this hotel. Only there 2 nights so adequate for what we wanted. We had a balcony which had a nice view as hotel was on the sea front. The bath needs changing as very stained. Fortunately we only shower and used the mat to cover it otherwise may well have asked for a room change. Staff friendly and evening entertainment good. Free parking
Stayed 2 nights in Sep 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Sep 2025