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The Carlton Hotel

3.0 star property

Photo gallery for The Carlton Hotel

Marina
Staircase
Dinner served
Terrace/patio
Family Room (Deluxe)

Reviews

5.8 out of 10

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

View map
16/19 The Leas, Folkestone, England, CT20 2DU
  • Place, Leas Cliff Hall
    ‪3 min walk‬
  • Place, Folkestone Harbour
    ‪10 min walk‬
  • Place, Folkestone Beach
    ‪14 min walk‬

Room options

View all photos for Double Room

Double Room

Double Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room

Twin Room

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Sea View

Flat-screen TV

Double Room, Sea View

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room

Family Room

  • Sleeps 4
  • 2 Double Beds and 1 Twin Bed

View all photos for Single Room

Single Room

Single Room

  • 22 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room (Deluxe)

Family Room (Deluxe)

Family Room (Deluxe)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Room (Extra bed)

Soundproofing, free WiFi, bed sheets

Double Room (Extra bed)

  • 37 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Twin Room, Sea View

Soundproofing, free WiFi, bed sheets

Twin Room, Sea View

  • 35 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Double Room, Sea View

Soundproofing, free WiFi, bed sheets

Comfort Double Room, Sea View

  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

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The price is NZ$97
includes taxes & fees
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Grand Burstin Hotel Folkestone

About the area

Folkestone

With a stay at The Carlton Hotel, you'll be centrally located in Folkestone, within a 15-minute drive of Port Lympne Wild Animal Park and Gardens and Dover Western Docks Cruise Terminal. .This hotel is 9.2 mi (14.9 km) from Dover Castle and 9.5 mi (15.2 km) from White Cliffs of Dover.

What's nearby

  • Lower Leas Coastal Park - 1 min walk - 0.0 km
  • Leas Cliff Hall - 3 min walk - 0.3 km
  • Sandgate Beach - 9 min walk - 0.8 km
  • Folkestone Harbour - 10 min walk - 0.9 km
  • Folkestone Beach - 14 min walk - 1.3 km

Getting around

  • Folkestone Central Station - 11 min walk

Restaurants

  • ‪The Bouverie Tap - ‬4 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪The Chambers - ‬3 min walk
  • ‪KFC - ‬3 min walk
  • ‪Rosemont - ‬4 min walk

About this property

The Carlton Hotel

Victorian hotel with a 24-hour front desk and a restaurant
The Carlton Hotel offers 70 accommodations with coffee/tea makers and complimentary toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Housekeeping is offered daily and hair dryers can be requested.

Stay in one of 70 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include coffee/tea makers, and housekeeping is provided daily.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services. Additional features at this Victorian hotel include a fireplace in the lobby, a picnic area, and a banquet hall.
You can enjoy a meal at the restaurant serving the guests of The Carlton Hotel, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are available daily from 7:30 AM to 9:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. This hotel has 2 meeting rooms available for events. Free self parking is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 9:30 AM.
Onsite venue - This restaurant serves dinner only. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: GBP 5 for adults and GBP 5 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business centre

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 1880
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 15
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 5 for adults and GBP 5 for children
  • Late check-out fee: GBP 15 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Carlton Folkestone
Carlton Hotel Folkestone
The Carlton Hotel Hotel
The Carlton Hotel Folkestone
The Carlton Hotel Hotel Folkestone

The Carlton Hotel Reviews

Reviews

5.8
Rating 10 - Excellent. 145 out of 1010 reviews
Rating 8 - Good. 208 out of 1010 reviews
Rating 6 - Okay. 242 out of 1010 reviews
Rating 4 - Poor. 163 out of 1010 reviews
Rating 2 - Terrible. 252 out of 1010 reviews

5.6/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

Michael

Stayed 1 night in Aug 2025

2/10 Terrible

Ian

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel room I have ever seen. The beds were small and uncomfortable. The bedding was thin. The floor was not level. There was no furniture to store clothes. The room was dirty, tired, and uninviting. We stayed for 5 minutes and decided to leave and find alternative accommodation. Awful!!
Stayed 1 night in Aug 2025

2/10 Terrible

Nick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel of horrors

Quite simply the dirtiest, noisiest most revolting hotel I’ve stayed in. I’ve stayed in literally hundreds of hotels through work over the years and have never experienced such a dreadful stay in that time. I struggling to understand why you would list such a property
Stayed 1 night in Aug 2025

4/10 Poor

Nikita

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid if possible

Not very clean at all. Dead bugs on the window sill. Shower was not warm and unusable given the temperature and poor water flow. The toilet seat wasn't even attached. Unfortunately we checked in at 9pm, climbed the three flights of stairs with the luggage and just accepted this is their ‘standard’ or care for the hotel. Wouldn’t recommend staying here.
Stayed 1 night in Jul 2025

8/10 Good

Charlotte

Stayed 1 night in Jul 2025

4/10 Poor

Monika

Travelled with family
Disliked: Amenities, property conditions & facilities
Very dated and it looks like someone had DIY project going. Uncomfortable beds, no chair in the room.
Stayed 1 night in Jul 2025

8/10 Good

Darryl

Liked: Staff & service, amenities
Check in was quick,it was very quiet but no chair in the room.
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness

Dated hotel, staff nice but poo still in toilet!!!

After a 10 minute wait the receptionist arrived back at reception (believe he was also manning the bar). Check in was smooth, no room on car park to park but advised we could park elsewhere for free if we left before 8am. Lift wasnt working so a few flights of stairs to the 3rd floor. The room itself was clean but dated, however, the bathroom hadnt been cleaned as there was still a large poo in the toilet.
Stayed 1 night in Jul 2025

4/10 Poor

Timothy, Smethwick

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a cheap and convenient hotel, but it is old and in need of some severe updating
Stayed 1 night in Jul 2025

2/10 Terrible

Gemma

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't stay here. No hot water! Dead bugs, worn out carpet, dirty walls and WiFi doesn't work.
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
The given room was small and dark. Very old building; all equipment were flimsy.
Stayed 1 night in Jul 2025

2/10 Terrible

Meral

Travelled with partner
Disliked: Amenities
Lift did not work. Rooms not sound proofed as advertised. Mouldy net curtains, cob webs in room, under the bed hadn’t been hoovered so previous guests rubbish was there. Hall way smelt. Dirty windows. No hand towel. Shower poor
Stayed 1 night in Jul 2025

8/10 Good

adrian

Liked: Cleanliness, staff & service, room comfort

Friendly staff

Very basic, but friendly staff and good location
Stayed 1 night in Jul 2025

8/10 Good

Lucy

Liked: Staff & service, property conditions & facilities
Lovely staff. Carpark space great, just needs resurfacing.
Stayed 1 night in Jul 2025

4/10 Poor

Kiran

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Was not expecting too much but at least have to have a latch in the bathroom but there was not. Bed was comfy however it was wobbly, room was clean though.
Stayed 1 night in Jul 2025

2/10 Terrible

Peter

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty hotel, beds uncomfortable. Pints - lines haven't been cleaned, tasted horrible. Noisy hotel, here all the rooms around us. Bathroom in poor condition. Worst hotel I've ever stayed in. Not sure why Expedia promote this hotel or have it as a listing.
Stayed 1 night in Jul 2025

2/10 Terrible

Clive

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel was dirty and smelt of urine and full of immigrant's
Stayed 2 nights in Jul 2025

4/10 Poor

david, great billing

Liked: Staff & service
Top floor steep stairs. Repainting stairway, fumes gave headache. Window was stuck with paint in room. Wardrobe smelt mothbally. Front door was open when left at 4.30am.
Stayed 1 night in Jul 2025

2/10 Terrible

Albin

Stayed 1 night in Jul 2025

2/10 Terrible

Grant taylor

Travelled with family
Disliked: Amenities
I booked this hotel for myself and daughter after our long day in France We arrived and had trouble checking in when we got to our room well I would rather stayed on the street the room was very dirty tv didn’t work main fire door wouldn’t shut properly their was water leaks all over the walls We heard the police had been called and someone had been arrested and lot of shouting didn’t feel safe as door wouldn’t shut so we had to put chair up against the door so nobody could get in very thin walls as so we could hear the neighbours snoring very noisy outside Very very disappointed we had a 3 hour drive home the next day we ended up leaving at 3 am as couldn’t stand anymore did not feel safe at all
Water leaks everywhere
Stayed 1 night in Jul 2025

6/10 Okay

R H

Stayed 1 night in Jun 2025

10/10 Excellent

Rafal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

6/10 Okay

JAROSLAW

Travelled with partner
A mid-range hotel. Breakfast is very poor. The advantage of the hotel is free parking.
Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveller

Travelled with family
Pictures do not match reality. Hotel is in desperate shape and not, beds were broken and shower curtain had mold. Not sure if shower worked as we did not dare to try. We left at 4.30 am
Stayed 1 night in Jul 2025

4/10 Poor

Ziga

Disliked: Amenities, property conditions & facilities
Everything outdated. But sheets were clean.
Stayed 1 night in Jun 2025