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Wards Hotel

3.0 star property

Photo gallery for Wards Hotel

Breakfast, lunch and dinner served
Reception
Premium bedding, desk, laptop workspace, cots/infant beds
Garden
Premium bedding, desk, laptop workspace, cots/infant beds

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Housekeeping
  • Free WiFi
  • Restaurant
  • Business services

Explore the area

View map
39 Earls Avenue, Folkestone, England, CT20 2HB
  • Place, Leas Cliff Hall
    ‪9 min walk‬
  • Place, Folkestone Beach
    ‪3 min drive‬
  • Place, Folkestone Harbour
    ‪3 min drive‬

Room options

View all photos for Double Room

Premium bedding, desk, laptop workspace, cots/infant beds

Double Room

  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room

Twin Room

Twin Room

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room

Premium bedding, desk, laptop workspace, cots/infant beds

Executive Room

  • Sleeps 3
  • 1 Double Bed

Basic Double Room, 1 Double Bed

  • Sleeps 3
  • 1 Double Bed

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About the area

Folkestone

When you stay at Wards Hotel in Folkestone, you'll be near the beach, within a 15-minute drive of Dover Western Docks Cruise Terminal and Dover Castle. .This hotel is 11 mi (17.6 km) from White Cliffs of Dover and 0.3 mi (0.5 km) from Lower Leas Coastal Park.

What's nearby

  • Lower Leas Coastal Park - 6 min walk - 0.6 km
  • Sandgate Beach - 8 min walk - 0.7 km
  • Leas Cliff Hall - 9 min walk - 0.8 km
  • Folkestone Beach - 3 min drive - 2.0 km
  • Folkestone Harbour - 3 min drive - 2.0 km

Getting around

  • Folkestone Central Station - 10 min walk
  • Gatwick Airport (LGW) - 86 min drive

Restaurants

  • ‪The Bouverie Tap - ‬8 min walk
  • ‪Papas Fish & Chips - ‬11 min walk
  • ‪The Radnor Arms - ‬9 min walk
  • ‪The Firkin - ‬11 min walk
  • ‪Brew - ‬12 min walk

About this property

Wards Hotel

Hotel in Folkestone with a restaurant and a bar
Wards Hotel offers 10 accommodations with complimentary bottled water and coffee/tea makers. Accommodations have separate sitting areas and include desks and dining tables. Beds feature premium bedding. 30-inch flat-screen televisions come with digital channels.

Bathrooms include bathtubs or showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Stay in one of 10 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include desks and separate sitting areas, and housekeeping is provided daily.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and wedding services. Additional amenities at this hotel include a fireplace in the lobby and a banquet hall.
You can enjoy a meal at Earls Restaurant serving the guests of Wards Hotel, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include multilingual staff, luggage storage, and a safe deposit box at the front desk. Self parking (subject to charges) is available onsite.
Earls Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured parking on site (GBP 20 per day)
  • Limited on-site parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Earls Restaurant

Things to do

  • TV in common areas

Family friendly

  • Cot (surcharge)
  • Dining table
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Cot (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Desk
  • Fan
  • Heating
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in fee: GBP 45
Contactless check-in available
Late check-in subject to availability
Late check-in fee: GBP 60 for check-in between 9:00 PM and midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 45

Special check-in instructions

The front desk is open daily from 2:00 PM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 25 per day
Cribs (infant beds) are available for GBP 20 per day

Payment types

Important information

Optional extras

  • Secured self parking fee: GBP 20 per day
  • Early check-in fee: GBP 45 (subject to availability)
  • Late check-in fee: GBP 60 for check-in between 9:00 PM and midnight
  • Late check-out fee: GBP 45 (subject to availability)
  • Crib (infant bed) fee: GBP 20 per day
  • Rollaway bed fee: GBP 25 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Cashless transactions are available

We should mention

This property does not have elevators

Property is also known as

Wards Folkestone
Wards Hotel
Wards Hotel Folkestone
Wards Hotel Hotel
Wards Hotel Folkestone
Wards Hotel Hotel Folkestone

Reviews

Wards Hotel Reviews

8.2

Very good

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 82 out of 186 reviews
Rating 8 - Good. 67 out of 186 reviews
Rating 6 - Okay. 21 out of 186 reviews
Rating 4 - Poor. 5 out of 186 reviews
Rating 2 - Terrible. 11 out of 186 reviews

Reviews

10/10 Excellent

Joyce

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms spacious and clean. No Air Conditioning but outside night temp 70 degrees. Had windows to open. Good value for price. 15 minute drive to port to catch cruise ship. Would definitely book again if in area.
Stayed 1 night in Aug 2025

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Good service, but sadly let down by the accommodat

The room was super hot even with all the wondows open. The hotel needs a lot of tlc. The plumbing was really noisy, the decor was old and worn, and thd bed was so hard and uncomfortable.
Stayed 1 night in Jul 2025

6/10 Okay

Marcus

Liked: Cleanliness, property conditions & facilities, room comfort

Needs attention

The hotel is easy to find and has a decent sized car park at the rear of the building. The outside looks tatty and the adverts/awards in the windows are all dated. We checked in with no problems and the guy was very helpful although he wasn't based on site and closed reception as soon as we had our keys. This was unfortunate as once we got to the room we realised we didn't have the wifi code. The hotel number was permanently engaged and there was no sign of anyone on the ground floor. The room was clean, reasonably modern, spacious and had a desk for working. There was no internal lock or bolt on the door which was frustrating and there was also no pole to adjust the venetian blinds to close them, which meant we had daylight in the room at 4AM. On the plus side, we were on the second floor so could leave the windows open to get some cool night air in. Overall, a mixed stay at a reasonable price.
Stayed 1 night in Jul 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Used the hotel as a night stop before an early ferry. It served thus purpose well was clean fidy with an easy check in helpful manager / owner. The hotel is a little dated but tidy and great for our 1 night stay only 15 minutes from either the ferry or eurotunnel.
Stayed 1 night in Jun 2025

2/10 Terrible

K

Stayed 1 night in Jun 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint wonderful restored in wonderful condition. Fantastic proprietor who attends to your every needs. Bountiful English breakfast. Dinner was superb. Enjoyable stay. 👍
Stayed 1 night in Jun 2025

10/10 Excellent

Nikki

Stayed 1 night in Mar 2025

2/10 Terrible

Abbi

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful dirty mess Do not stay here See pictures Dirty bath , dirty sink , dirty bath panel ,dirty tiles , stained dirty bath mastic, stained gross ceiling Peeling paint and wall paper Used toiletries!!!!! Bed base scratched to pieces Broken window, no catch, didn't stay up No staff to speak to only at check in.
Stayed 1 night in Mar 2025

2/10 Terrible

Clare

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

KEVIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A friendly boutique hotel

I was met by Raj the very pleasant owner/manager and he was very attentive. My room was clean and comfortable. Breakfast the next morning was excellent and cooked to order. Would definetly stay again.
Stayed 1 night in Dec 2024

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

10/10 Excellent

nigel

Very nice and clean, good was great
Stayed 1 night in Oct 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

2/10 Terrible

VICTORIA

Disliked: Staff & service
Stayed 1 night in Sep 2024

8/10 Good

Terry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spacious room, staff were friendly, only nobody on reception at night . But really enjoyed my time at this hotel.
Stayed 2 nights in Sep 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort

Convenient stop over

A good stop over for the tunnel with free parking.
Stayed 1 night in Sep 2024

10/10 Excellent

Dominic

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Verified traveller

Business traveller
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
terrible service, no staff
Stayed 1 night in Sep 2024

10/10 Excellent

Ricky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd Stay Central and good staff
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Disappointed

Comfort good enough, friendliness good enough but service at mealtimes leaves a lot to be desired. Had a dinner with our family which, despite us being the only ones there, took a long time ! Waiting 45-60 mins for meal to arrive is not acceptable. Breakfast next day was the same (and we never did get our cereal) Staffing levels need to be looked at.
Stayed 2 nights in Aug 2024

8/10 Good

j

Liked: Cleanliness, room comfort

Good nights stay

Positives : lovely features , good size room , comfortable bed , nice table for working , comfortable arm chairs . Parking available. Negatives : not that we’re fat but a little tight getting into the shower. Some of the finishing / decorating in bathroom and crack repair in bedroom could be a lot neater . Very warm night and fan appreciated but a little squeaky !! We also struggled with door but think there’s a knack to it .
Stayed 1 night in Aug 2024

8/10 Good

Shane

Liked: Cleanliness
Nice location. Friendly staff
Stayed 3 nights in Aug 2024

2/10 Terrible

Emma

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Deceiving website and overpriced

The hotel website is deceiving! On arrival it looks very shabby and the gentleman on reception advised that the restaurant was closed due to chef illness. The room had a camp bed for our teenage daughter. The blinds were plastic and were broken and the windows single glazed and rotten. One of the pillows had stains on and the bedding felt cheap. The whole hotel needs a full overhaul and in its current condition/services is VERY overpriced!
Stayed 1 night in Aug 2024