2/10 Terrible
Ashley
Business traveller
19 Jun 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
When we arrived, there were two employees at the front desk. One was on her phone, while the other was checking in guests and greeting everyone. I waited behind a guest, hoping the girl on her phone would help me—she didn’t. The gentleman ended up checking me in while still greeting others, and only then did the woman say, “Oh, didn’t see her there.”
The hotel itself was clean and comfortable. However, our interactions with the same female employee were consistently unpleasant. One night, we went downstairs to get snacks, and she didn’t even acknowledge us—still glued to her phone. We left and got snacks from H-E-B. On our last night, she seemed annoyed we interrupted her phone time, rolled her eyes when I said I was using Apple Pay, and smacked her gum while checking us out. Every encounter felt rude and dismissive.
In contrast, the male employee was kind, helpful, and professional—clearly the reason he’s Employee of the Month.
I prepaid for breakfast through Hotels.com but was charged again. After calling, I received a partial refund ($34 out of $50) and still haven’t been sent the itemized receipt I requested.
Overall, the hotel was clean, and one staff member was great, but the service from the other really impacted our experience. We won’t be booking our employees to stay here for their travel.
Ashley
Stayed 3 nights in Jun 2025