Pros
• Central location
• Stylish design in common areas
Cons
• Poor service and communication: We weren’t told about major street closures for the Frankfurt Triathlon, which directly impacted our checkout timing. On top of that, a maintenance worker showed up at our door unannounced one day to install a peephole. No warning, no explanation.
• Noise issues: Doors slam loudly throughout the floor, and construction noise from the neighboring building continues despite earlier guest complaints. No earplugs, no heads-up, no gesture.
• Housekeeping skipped: Even though we didn’t opt out, our room was not cleaned daily.
• “Lean” amenities: Communal hot water tap isn’t hot enough; coffee tasted bad. No kettle, phone or minibar in the room.