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Crossroads Inn & Suites

2.5 star property

Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
Interior
Suite, 1 King Bed, Fireplace, Jetted Tub
Dining
Room, 1 King Bed, Jetted Tub

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping

Explore the area

View map
Gatlinburg, TN
  • Place, Ripley's Aquarium of the Smokies
    ‪4 min walk‬
  • Place, Anakeesta
    ‪5 min walk‬
  • Place, Gatlinburg SkyPark
    ‪12 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(140 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Seasonal Fireplace)

Standard Room, 1 King Bed (Seasonal Fireplace)

Standard Room, 1 King Bed (Seasonal Fireplace)

7.6 out of 10
Good
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub

8.4 out of 10
Very good
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub

8.8 out of 10
Excellent
(21 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub

8.2 out of 10
Very good
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(37 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

7.2 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace

7.8 out of 10
Good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible

9.6 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

8.0 out of 10
Very good
(6 reviews)
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed, Fireplace

Suite, 1 King Bed, Fireplace

Suite, 1 King Bed, Fireplace

8.6 out of 10
Excellent
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property
Gatlinburg Town Square
  • Pool
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  • Parking included
  • Free Wi-Fi
4.1 out of 5, Very good, 1,347 reviews
Gatlinburg Town Square

About the area

Gatlinburg

Located in Gatlinburg (Downtown Gatlinburg), Crossroads Inn & Suites is within a 10-minute walk of Anakeesta and Ripley's Aquarium of the Smokies. .This hotel is 0.7 mi (1.1 km) from Gatlinburg SkyPark and 0.8 mi (1.2 km) from Gatlinburg Convention Center.

What's nearby

  • Ripley's Aquarium of the Smokies - 4 min walk - 0.4 km
  • Historic Ogle Log Cabin - 5 min walk - 0.4 km
  • Anakeesta - 5 min walk - 0.4 km
  • Gatlinburg SkyPark - 12 min walk - 1.0 km
  • Gatlinburg Convention Center - 13 min walk - 1.2 km

Getting around

  • McGhee Tyson Airport (TYS) - 67 min drive

Restaurants

  • ‪Tennessee Cider Company - ‬7 min walk
  • ‪Subway - ‬7 min walk
  • ‪Ole Red - ‬3 min walk
  • ‪Jason Aldean’s Kitchen & Rooftop Bar - ‬9 min walk
  • ‪Pancake Pantry - ‬8 min walk

About this property

Crossroads Inn & Suites

Crossroads Inn & Suites offers 78 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 78 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include desks and microwaves, as well as phones with free local calls.
Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless internet access and a fireplace in the lobby.
Featured amenities include a 24-hour front desk, laundry facilities, and an elevator. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited number of on-site self parking spaces per unit
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 4 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 10.0 per stay

Payment types

Important information

Optional extras

  • Crib (infant bed) fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from April to September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Crossroads Inn & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 805 out of 1521 reviews
Rating 8 - Good. 421 out of 1521 reviews
Rating 6 - Okay. 176 out of 1521 reviews
Rating 4 - Poor. 63 out of 1521 reviews
Rating 2 - Terrible. 56 out of 1521 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Yenice

Stayed 1 night in Dec 2025

10/10 Excellent

Rollin

Liked: Cleanliness, staff & service, amenities
The room was nice for the price and the jetted tub was awesome. Sadly the bed was like every other motel, hotel, or condo I’ve stayed in…hard as a rock.
Stayed 2 nights in Dec 2025

2/10 Terrible

Artem

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
First of all, this is a motel , not a hotel ! It shows three stars honestly it’s less than a star! There was a gap between the door and the doorframe about an inch! The wind was coming in from the outside like I was outside! You literally can hear every car that is driving fine because it feels like you’re outside! Old heaters and not working properly! The restroom does not have a heating system, feels like you’re outside because it’s freezing in there! The mold is around the room, my whole face was stuffed, unfortunately was waiting a whole night could not sleep at all because of these circumstances! In the morning fact, And went to get another hotel Honestly $180 a night for a place like this, it is truly a rip off ! Not with it! I took another hotel called Edgewater hotel and am full of satisfied! I hope you read the reviews before you reserve the place
Stayed 2 nights in Dec 2025

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was disappointing nothing worked in the room hotel staff was poor check in is never on time will not stay here again
Stayed 2 nights in Dec 2025

10/10 Excellent

Leslie

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and friendly staff
Stayed 1 night in Dec 2025

4/10 Poor

Daniel

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Room was not very clean. Walked barefoot in room & bottoms of feet were black. Light fixture in living room was falling apart. Weatherstripping on door kept coming off. Couldn’t use steps & elevator extremely slow. Toilet paper like sandpaper. Loved the jacuzzi bathtub, but had trouble keeping water in it. The bed was very comfortable. Really liked having 2 bathrooms. Fireplace was nice. Liked the location. Really needs a remodel.
Stayed 3 nights in Dec 2025

10/10 Excellent

Deana, Clarksville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly and helpful
Stayed 3 nights in Dec 2025

6/10 Okay

Alain

Stayed 1 night in Nov 2025

8/10 Good

Ana

Stayed 3 nights in Nov 2025

10/10 Excellent

Jeff

Stayed 2 nights in Dec 2025

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities
The room was big. Everyone we talked with was friendly.
Stayed 3 nights in Dec 2025

8/10 Good

Sean

Travelled with partner
Liked: Cleanliness
Room was clean but a bit out dated. Staff was hard to understand.
Stayed 1 night in Dec 2025

8/10 Good

Marianyelis

Liked: Property conditions & facilities
Microhondas en mal estado maquinas de hielos dañada telefono desconetado
Stayed 2 nights in Dec 2025

10/10 Excellent

Stephanie

Stayed 1 night in Dec 2025

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 3 nights in Nov 2025

10/10 Excellent

Thomas

Stayed 1 night in Dec 2025

10/10 Excellent

Barbette

Liked: Cleanliness, staff & service, amenities
Staff wonderful and breakfast was great!
Stayed 5 nights in Nov 2025

6/10 Okay

Tonya

Liked: Room comfort
Disliked: Cleanliness, staff & service
The location was great. The people were friendly. The hotel and our room I. Particular
Stayed 1 night in Nov 2025

10/10 Excellent

Dayna

Liked: Cleanliness, staff & service, amenities
Clean rooms, great place to walk to restaurants and shopping!
Stayed 3 nights in Nov 2025

10/10 Excellent

christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities
Loved how we booked 2 rooms and they put the rooms next to each other with a joint door so the rooms connnect!
Stayed 4 nights in Nov 2025

10/10 Excellent

Ralph

Stayed 1 night in Nov 2025

8/10 Good

Harold S

Stayed 3 nights in Nov 2025

4/10 Poor

Kristy

Disliked: Cleanliness, amenities, property conditions & facilities
The place was pretty run down, the room wasn't very updated, the carpet was old and dirty. One od the staff members were very nice, but no name badges so don't know her name. The breakfast room was dirty ans the breakfast was cold and not very good at all.
Stayed 2 nights in Nov 2025

8/10 Good

Raisa

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great location.
Stayed 2 nights in Nov 2025

10/10 Excellent

WANDA

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room, great staff
Stayed 3 nights in Nov 2025