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Crossroads Inn & Suites

2.5 star property

Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
Suite, 1 King Bed, Fireplace, Jetted Tub
Apartment, 2 Bedrooms
Room, 1 King Bed, Jetted Tub
Suite, 1 King Bed, Fireplace, Jetted Tub

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

View map
Gatlinburg, TN
  • Ripley's Aquarium of the Smokies
    ‪4 min walk‬
  • Anakeesta
    ‪5 min walk‬
  • SkyPark
    ‪12 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪80 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(130 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Seasonal Fireplace)

Standard Room, 1 King Bed (Seasonal Fireplace)

Standard Room, 1 King Bed (Seasonal Fireplace)

7.6 out of 10
Good
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub

8.2 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace

7.6 out of 10
Good
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Fireplace

Suite, 1 King Bed, Fireplace

Suite, 1 King Bed, Fireplace

8.8 out of 10
Excellent
(16 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

8.0 out of 10
Very good
(6 reviews)
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(31 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub

8.6 out of 10
Excellent
(19 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub

8.2 out of 10
Very good
(18 reviews)
  • Sleeps 2
  • 1 King Bed

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About the area

Gatlinburg

Located in Gatlinburg (Downtown Gatlinburg), Crossroads Inn & Suites is within a 10-minute walk of Ripley's Aquarium of the Smokies and Anakeesta. .This hotel is 0.7 mi (1.1 km) from SkyPark and 0.7 mi (1.2 km) from Gatlinburg Space Needle.

What's nearby

  • Ripley's Aquarium of the Smokies - 4 min walk - 0.4 km
  • Anakeesta - 5 min walk - 0.4 km
  • SkyPark - 12 min walk - 1.0 km
  • Gatlinburg Space Needle - 12 min walk - 1.0 km
  • Gatlinburg Convention Center - 13 min walk - 1.2 km

Getting around

  • McGhee Tyson Airport (TYS) - 67 min drive

Restaurants

  • ‪Cliff Top Grill & Bar - ‬7 min walk
  • ‪Tennessee Cider Company - ‬7 min walk
  • ‪Pancake Pantry - ‬8 min walk
  • ‪Donut Friar - ‬9 min walk
  • ‪Ole Red - ‬3 min walk

About this property

Crossroads Inn & Suites

Hotel with free breakfast, a short walk to Ripley's Aquarium of the Smokies
Crossroads Inn & Suites offers 78 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 78 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include desks and microwaves, as well as phones with free local calls.
Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless internet access and a fireplace in the lobby.
A complimentary self-serve breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour front desk, laundry facilities, and an elevator. Free self parking is available onsite.
A complimentary self-serve breakfast is served each morning between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 4 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 10.0 per stay

Payment types

Important information

Optional extras

  • Crib (infant bed) fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from April to September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Reviews

Crossroads Inn & Suites Reviews

8.6

Excellent

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 708 out of 1356 reviews
Rating 8 - Good. 389 out of 1356 reviews
Rating 6 - Okay. 160 out of 1356 reviews
Rating 4 - Poor. 59 out of 1356 reviews
Rating 2 - Terrible. 40 out of 1356 reviews

Reviews

6/10 Okay

Barbara

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wanted to stay in a different area. Nice rooms and the breakfast was a pleasant suprise.
Stayed 1 night in Jun 2025

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super friendly and kind, very helpful. The breakfast was okay but needs to be switched like every other day with new choices. The pool was also amazing/clean and super close to everything in gatlinburg!!! Location is the key here!!
Stayed 3 nights in Jun 2025

6/10 Okay

Arpana

Stayed 2 nights in Jun 2025

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in May 2025

6/10 Okay

jennifer

Liked: Cleanliness

Nice but not

The elevator went out right after we went up to our room and was out both days we were there. The ac made noises. Most disappointing was the pool. The picture on the site is nothing like the actual thing. The pool is small and in the middle of the parking lot. Location is great though.
Stayed 2 nights in Jun 2025

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We had a great time!

The stay was awesome. The breakfast was great too. The younger guy working in the breakfast room was the best! He helped everyone and cleaned off tables and helped make our waffles. He is a real winner for sure! The bigger guy was ok but wasn’t as good as the other guy.
Stayed 5 nights in Jun 2025

6/10 Okay

Jackie

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
This was not a fancy place by any means, however staff is super friendly and the pool was extremely well kept. The room was definitely old with some updates but bathroom was very small and was not updated. The breakfast was the same every morning which was perfect for me and my family because we don’t stray to far from a normal eggs sausage and bacon. Biscuits and gravy was a change of pace for us cause normally not a breakfast item we would have. The room was what we were expecting since we knew we didn’t want to spend a whole lot on the hotel.
Stayed 6 nights in Jun 2025

10/10 Excellent

Jarelys

Excellent staff! Mrs. Thashany is amazing—she has a wonderful personality, is very friendly, and provided us with great recommendations for places to visit during our stay. The customer service was outstanding.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
We've stayed here many times over the last 25 years and you haven't disappointed us yet!
Stayed 5 nights in Jun 2025

10/10 Excellent

GALINA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like this place nice and quiet, friendly personal. Didn’t like that clean guy came too late to clean room. It was after 5:00 pm when he came, we already back from town and wanted just rest
Stayed 2 nights in Jun 2025

6/10 Okay

Elizabeth

Travelled with family
Liked: Staff & service
It was okay. Room was amazing but had fews issues
Stayed 2 nights in Jun 2025

6/10 Okay

William

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Bathroom really needed to be updated and very small. Needed to get rid of the tub or a install a bar to get in and out tub
Stayed 3 nights in Jun 2025

10/10 Excellent

Jon

Stayed 2 nights in Jun 2025

10/10 Excellent

Valerie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this property many times. Good location for walking. Offer decent free breakfast is a plus! Fair price. Always consistent!
Stayed 3 nights in Jun 2025

8/10 Good

Hannah

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was nice except the loud people outside the room at elevator
Stayed 2 nights in Jun 2025

10/10 Excellent

Aileen, Medina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel excelente. Limpio, amplio y cómodo.
Stayed 3 nights in Jun 2025

10/10 Excellent

Mr.

Stayed 1 night in May 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

dorothy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Location was perfect.
Stayed 2 nights in May 2025

10/10 Excellent

dorothy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Location was perfect for our vacation. Rooms were clean and staff was nice. We willl stay again.
Stayed 3 nights in May 2025

6/10 Okay

GLORIA

Travelled with family
We appreciated that the breakfast provided both hot and cold options. Additionally, downtown Gatlinburg was within walking distance. The room was average considering the price. We had to request washcloths, toilet paper, and another hairdryer because the one in our room caught fire.
Stayed 6 nights in May 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

Karen

Liked: Amenities
Convience to downtown Gatlinburg, super easy Jetted tub in room was nice but jets not much action, tub drained while in use, breakfast was good, but eggs would have been better if warmer. Slight mold issue in bathroom.
Stayed 2 nights in May 2025