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Edgewater Hotel - Gatlinburg

3.0 star property

Photo gallery for Edgewater Hotel - Gatlinburg

Indoor pool, outdoor pool
Lobby sitting area
Fireplace
Front of property – evening/night
Romantic Room, 1 Queen Bed, Jetted Tub

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View map
402 River Rd, Gatlinburg, TN, 37738
  • Place, Gatlinburg SkyPark
    ‪3 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪4 min walk‬
  • Place, Gatlinburg Convention Center
    ‪4 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds (Riverside)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds (Riverside)

9.0 out of 10
Wonderful
(223 reviews)
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Romantic Room, 1 Queen Bed, Jetted Tub

Romantic Room, 1 Queen Bed, Jetted Tub

Romantic Room, 1 Queen Bed, Jetted Tub

9.2 out of 10
Wonderful
(36 reviews)
  • 28 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Mountainside

Standard Room, 1 King Bed, Mobility Accessible, Mountainside

Standard Room, 1 King Bed, Mobility Accessible, Mountainside

8.6 out of 10
Excellent
(8 reviews)
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Room, 1 King Bed, River View

Room, 1 King Bed, River View

9.0 out of 10
Wonderful
(42 reviews)
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Mountainside

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Mountainside

8.8 out of 10
Excellent
(243 reviews)
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

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About the area

Gatlinburg

Located in Gatlinburg (Downtown Gatlinburg), Edgewater Hotel - Gatlinburg is within a 5-minute walk of Ripley's Aquarium of the Smokies and Gatlinburg SkyPark. .This hotel is 0.3 mi (0.5 km) from Anakeesta and 0.4 mi (0.6 km) from Ole Smoky Moonshine Distillery.

What's nearby

  • Gatlinburg SkyPark - 3 min walk - 0.3 km
  • Ole Smoky Moonshine Distillery - 4 min walk - 0.4 km
  • Ripley's Aquarium of the Smokies - 4 min walk - 0.4 km
  • Gatlinburg Convention Center - 4 min walk - 0.4 km
  • Anakeesta - 6 min walk - 0.5 km

Getting around

  • McGhee Tyson Airport (TYS) - 69 min drive

Restaurants

  • ‪Puckers Sports Bar - ‬4 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬4 min walk
  • ‪Subway - ‬4 min walk
  • ‪Tennessee Cider Company - ‬4 min walk
  • ‪Jason Aldean’s Kitchen & Rooftop Bar - ‬4 min walk

About this property

Edgewater Hotel - Gatlinburg

Hotel with free breakfast, 4-minute walk to Ripley's Aquarium of the Smokies
Edgewater Hotel - Gatlinburg offers 205 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. Cable television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 205 air-conditioned rooms featuring refrigerators and microwaves. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Be sure to enjoy recreational amenities, including an outdoor pool, an indoor pool, and a fitness center. Additional features at this hotel include complimentary wireless internet access, a fireplace in the lobby, and a banquet hall.
A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
A complimentary continental breakfast is served each morning between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 16.46 per day)
  • Limited number of on-site self parking spaces per unit
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Fishing
  • Gym
  • Indoor pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • In a national park
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 4 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from October 26 2025 to October 26 2026 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per day
Cribs (infant beds) are available for USD 20.0 per day

Payment types

Important information

Optional extras

  • Self parking fee: USD 16.46 per day
  • Crib (infant bed) fee: USD 20.0 per day
  • Rollaway bed fee: USD 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

Property is also known as

Edgewater Gatlinburg
Edgewater Hotel
Edgewater Hotel Gatlinburg
Gatlinburg Edgewater
Gatlinburg Edgewater Hotel
Hotel Edgewater
Edgewater Gatlinburg
Edgewater Hotel Gatlinburg
Edgewater Hotel - Gatlinburg Hotel
Edgewater Hotel - Gatlinburg Gatlinburg
Edgewater Hotel - Gatlinburg Hotel Gatlinburg

Edgewater Hotel - Gatlinburg Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1395 out of 2552 reviews
Rating 8 - Good. 703 out of 2552 reviews
Rating 6 - Okay. 319 out of 2552 reviews
Rating 4 - Poor. 84 out of 2552 reviews
Rating 2 - Terrible. 51 out of 2552 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

MARTIN

Stayed 1 night in Sep 2025

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view of downtown from our room.
Stayed 2 nights in Sep 2025

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Labor Day getaway

We enjoyed our stay. This was the first time that we stayed on the strip in Gatlinburg. The hotel is located in a very good area. Easy access to everything. The only thing that I would recommend is that the mattresses could be a little more comfortable. They are very firm.
Stayed 3 nights in Aug 2025

10/10 Excellent

Chelsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast: 1) Would like to see more variety with the breakfast. It was pretty much the same thing every day. For example, maybe you could alternate between bacon and sausage. Perhaps one day offer waffles. 2) Would like to have seen different kinds of creamers for the coffee (ex. vanilla, hazelnut), rather than just plain. 3) The breakfast setup was very clean. From the plastic silverware dispenser to the pancake maker, we noticed much less mess than we usually see at other hotels. We appreciated this very much : ) 4) Loved the milk that was offered : ) Pool: 1) There probably needs to be some sort of signage in the pool area saying how to turn on the jets for the hot tubs. Not many of us knew how to turn these on. And we understood there was some issue with the jets not always working (which, we hope this issue gets resolved), but when they WERE working, it was wonderful : )... Having an inside and outside pool was a real draw for us : ) Service: 1) The service was incredibly friendly. 5 stars for that : )
Stayed 3 nights in Sep 2025

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel. Just be warned they charge an extra $16.46 ($15 w tax) per day to park in their parking garage. This started in June. I did not book on their website so did not know this. They say you can park on the street but there are never any spots available! It’s downtown Gatlinburg. There are other nice hotels downtown and they don’t charge.
Stayed 4 nights in Sep 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, room comfort
The two hot tubs need some attention. The temperature of each is much different and the jets are pretty much nonexistent.
Stayed 4 nights in Sep 2025

2/10 Terrible

Randall

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I liked the location which was easy walking distance from the main shopping/restaurant area. What was infuriating was a $15/day charge to park in the hotel parking garage. In all my years of travel, I have never had to pay for parking as a hotel guest. This charge alone means I would never stay there again and would not recommend this hotel to any traveler. The room itself was nice, however, the refrigerator was loud and the microwave had an annoying continuous clicking sound when not in use. I had to unplug it when not in use. On a bright note, the maid service was excellent. Two more negatives: maintenance had to come every other day to reprogram the tv because it kept disconnecting to the Internet, and there is only one elevator in the entire eight story hotel, sometimes causing long waits, particularly with guests & housekeeping using the elevator during the day. As stated earlier, I would not recommend this hotel to anyone.
Stayed 5 nights in Sep 2025

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a beautiful hotel, staff was great, very clean, wildlife right out your window, close to the strip, the only thing that brought the score down was the parking, the parking garage is not very tall and it was difficult in a full sized truck. But doable
Stayed 2 nights in Sep 2025

10/10 Excellent

Anna

Stayed 1 night in Sep 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! We even saw a bear in front of hotel
Stayed 1 night in Sep 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Simon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for short stay. Breakfast did not meet expectation Bad is too soft for me
Stayed 1 night in Sep 2025

8/10 Good

Shannon, Elizabethtown

Travelled with family
Liked: Cleanliness, staff & service, amenities
Entry into the hotel was open to all. Didn’t see any security cameras, security guards, no key entry - full access to every part of the hotel. Didn’t feel 100% safe. Rooms were clean but outdated, some areas of the room were worn. When I booked the hotel, parking was free. When I checked in, now there was a daily charge. That should have been waived! Parking garage was full and parking was very tight. Not enough parking for actual hotel guests. Staff was friendly. Continental breakfast was great. Easy access to all shopping and restaurants. Most likely will not recommend or stay at this hotel again.
Stayed 3 nights in Sep 2025

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Andrew

Travelled with partner
Liked: Amenities, property conditions & facilities
We had a great time over our weekend stay! Nice hotel!
Stayed 3 nights in Sep 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

8/10 Good

Stephanie

Liked: Cleanliness, staff & service
We had a great stay.
Stayed 2 nights in Sep 2025

8/10 Good

Stan

Liked: Cleanliness, staff & service
-
Stayed 1 night in Sep 2025

8/10 Good

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My air conditioner wasn't getting cold at first but it worked fine after the next day.
Stayed 3 nights in Sep 2025

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, bed was comfortable. Our room had a balcony overlooking the river and mountains and was beautiful. Staff was friendly and helpful. Great amenities, the pool and hot tub were clean and relaxing. Free breakfast is always a plus when on vacation and the hot food was good, the only thing i would have liked is if there would be a little variety of hot foods each day, not the same 3 items (biscuits and gravy, scrambled eggs and sausage patties) all week as it got a little boring but there were other options for cold food as well. Overall we had a great experience and enjoyed our stay
Stayed 5 nights in Sep 2025

6/10 Okay

macayla

Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

William

Stayed 3 nights in Sep 2025

8/10 Good

Candis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Everything was great except the parking garage
Stayed 3 nights in Sep 2025

6/10 Okay

Christine

I had a wonderful day no problems
Stayed 3 nights in Sep 2025

6/10 Okay

Robert

Travelled with partner
Liked: Staff & service, amenities
They charge you $15 a day to park your car in their lot even when you are staying there. That was not disclosed prior to booking. Rooms are decent and clean. Pool was great but one hot tub not working. Also they claim to have EV charging but it was just 110 outlet that didn’t even work.
Stayed 4 nights in Sep 2025