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Edgewater Hotel - Gatlinburg

3.0 star property

Photo gallery for Edgewater Hotel - Gatlinburg

Indoor pool, outdoor pool
Front of property – evening/night
Lobby sitting area
Fireplace
Romantic Room, 1 Queen Bed, Jetted Tub

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available
  • Business services

Explore the area

View map
402 River Rd, Gatlinburg, TN, 37738
  • Place, Gatlinburg SkyPark
    ‪3 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪4 min walk‬
  • Place, Gatlinburg Convention Center
    ‪4 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds (Riverside)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds (Riverside)

9.0 out of 10
Wonderful
(236 reviews)
  • River view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Romantic Room, 1 Queen Bed, Jetted Tub

Romantic Room, 1 Queen Bed, Jetted Tub

Romantic Room, 1 Queen Bed, Jetted Tub

9.2 out of 10
Wonderful
(39 reviews)
  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Mountainside

Standard Room, 1 King Bed, Mobility Accessible, Mountainside

Standard Room, 1 King Bed, Mobility Accessible, Mountainside

8.8 out of 10
Excellent
(12 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Room, 1 King Bed, River View

Room, 1 King Bed, River View

9.0 out of 10
Wonderful
(44 reviews)
  • River view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Mountainside

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Mountainside

8.8 out of 10
Excellent
(250 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the area

Gatlinburg

Located in Gatlinburg (Downtown Gatlinburg), Edgewater Hotel - Gatlinburg is within a 5-minute walk of Ripley's Aquarium of the Smokies and Gatlinburg SkyPark. .This hotel is 0.3 mi (0.5 km) from Anakeesta and 0.4 mi (0.6 km) from Ole Smoky Moonshine Distillery.

What's nearby

  • Gatlinburg SkyPark - 3 min walk - 0.3 km
  • Ole Smoky Moonshine Distillery - 4 min walk - 0.4 km
  • Ripley's Aquarium of the Smokies - 4 min walk - 0.4 km
  • Gatlinburg Convention Center - 4 min walk - 0.4 km
  • Anakeesta - 6 min walk - 0.5 km

Getting around

  • McGhee Tyson Airport (TYS) - 69 min drive

Restaurants

  • ‪Sugarlands Distilling Co. - ‬5 min walk
  • ‪Puckers Sports Bar - ‬4 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬4 min walk
  • ‪Tennessee Cider Company - ‬4 min walk
  • ‪Subway - ‬4 min walk

About this property

Edgewater Hotel - Gatlinburg

Edgewater Hotel - Gatlinburg offers 205 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. Cable television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 205 air-conditioned rooms featuring refrigerators and microwaves. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Enjoy recreation amenities such as a fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, a fireplace in the lobby, and a banquet hall.
A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
A complimentary continental breakfast is served each morning between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 16.46 per day)
  • Limited number of on-site self parking spaces per unit
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Fishing
  • Gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • In a national park
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 4 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from January 12 2026 to April 30 2026 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per day
Cribs (infant beds) are available for USD 20.0 per day

Payment types

Important information

Optional extras

  • Self parking fee: USD 16.46 per day
  • Crib (infant bed) fee: USD 20.0 per day
  • Rollaway bed fee: USD 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

Property is also known as

Edgewater Gatlinburg
Edgewater Hotel
Edgewater Hotel Gatlinburg
Gatlinburg Edgewater
Gatlinburg Edgewater Hotel
Hotel Edgewater
Edgewater Gatlinburg
Edgewater Hotel Gatlinburg
Edgewater Hotel - Gatlinburg Hotel
Edgewater Hotel - Gatlinburg Gatlinburg
Edgewater Hotel - Gatlinburg Hotel Gatlinburg

Edgewater Hotel - Gatlinburg Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1440 out of 2692 reviews
Rating 8 - Good. 737 out of 2692 reviews
Rating 6 - Okay. 361 out of 2692 reviews
Rating 4 - Poor. 99 out of 2692 reviews
Rating 2 - Terrible. 55 out of 2692 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

alexandra

Liked: Cleanliness, staff & service, amenities
Excelente
Stayed 2 nights in Dec 2025

4/10 Poor

Tina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was not up to date. Not clean. Very disappointing stay. The only good thing about the hotel was its location.
Stayed 1 night in Dec 2025

6/10 Okay

KIM

Travelled with partner
Disliked: Property conditions & facilities
Pros- staff was very friendly, Location and breakfast Cons- rooms need updating, parking for a truck was bad, paying additional fee to park, loud in the hallways each morning before 7am, water in shower was only WARM, mattress could use some updating.
Stayed 2 nights in Dec 2025

6/10 Okay

jenry

Breakfast was basic only are there once didn't want to eat the same thing every day
Stayed 3 nights in Dec 2025

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great breakfast, staff and location
Stayed 2 nights in Dec 2025

10/10 Excellent

Charity

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, staff was wonderful !
Stayed 4 nights in Dec 2025

10/10 Excellent

Dee

Travelled with family
Liked: Cleanliness, staff & service, amenities
The location was by far the best part of status here. Easy walking distance to downtown Gatlinburg. Accommodations were clean and our run was cleaned daily. My only two complaints were that parking was a challenge. Go to the top of the garage. You'll have more to there. Also the shower water was only like warm. Otherwise great place to stay.
Stayed 2 nights in Dec 2025

10/10 Excellent

Daniel, Lacey

Stayed 1 night in Dec 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in staff inaccurate of knowledge of hotel. Told me pool was closed. Tried to double charge me for parking.
Stayed 1 night in Dec 2025

10/10 Excellent

Aide

Stayed 1 night in Dec 2025

6/10 Okay

Richard, Baton Rouge

Travelled with partner
Room and facility dated. Small bathroom that could use some work. Thin walls. Conversations in the hall easily heard. Traffic noise and heater were loud. Continental breakfast was the same every morning and not great. Luggage carts were hard to find. Staff was nice and friendly. Location was great.
Stayed 3 nights in Dec 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The pool had too much chlorine and the indoor pool setting was not well ventilated.
Stayed 1 night in Dec 2025

10/10 Excellent

Raymond

Travelled with partner
Clean friendly staff and location
Stayed 3 nights in Nov 2025

10/10 Excellent

Seneida

Liked: Cleanliness, property conditions & facilities
Very clean room, nice staff and good breakfast.
Stayed 1 night in Dec 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, room comfort
Parking is very tough, otherwise it is a bit dated but great location
Stayed 1 night in Dec 2025

6/10 Okay

Leigh

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Parking was a SEPARATE CHARGE which was not published on Expedia. To make it worse, the spaces were EXTREMELY narrow so that you could barely exit your vehicle and all but assured getting dings in your doors from others. Hotel does not enforce the many people that take up 2 spaces because of the small space size so constantly circling trying to find a space. Several of the spaces had signs saying that Hotel not responsible for damage from liquids getting on your vehicle if you parked there (whatever that liquid is?). VERY disappointed in the parking!!!
Stayed 2 nights in Dec 2025

4/10 Poor

liz

Travelled with partner
Disliked: Amenities, property conditions & facilities
We’ve stayed here several times but I’ve the last year it’s gone downhill. The hotel is dated, elevators are slow, the bed was comfortable but squeaked very loudly when turning over in bed, but the biggest let down was the parking. Parking is EXTREMELY tight which we expected but we didn’t expect the $16.95 per day charge for a said parking that was just implemented. We booked this hotel for the convenience of being able to walk around town but we could have stayed at a nicer place for less money and paid to park in an easier in and out place.
Stayed 2 nights in Dec 2025

8/10 Good

Marilyn

Travelled with family, Travelled with group
Rooms were good Heat was great Breakfast was ok I’m told
Stayed 2 nights in Dec 2025

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was nice, it was clean, and the location is convenient. The only complaints we had were the hot water and the pillows kinda sucked. The water at times took about 10 minutes to get hot.
Stayed 3 nights in Dec 2025

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay
Stayed 1 night in Dec 2025

10/10 Excellent

Asia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this stay. Totally recommend. Needs more elevators though, sometimes have to wait 20+ minutes for the elevators they’re so busy. 5 stars! Enjoyed this hotel.
Stayed 3 nights in Dec 2025

6/10 Okay

Bryan

Travelled with family
Stayed 3 nights in Dec 2025

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
Staff was pleasant, breakfast was great, room was cleaned well and the walk ability made the stay worthwhile! We may come again soon.
Stayed 2 nights in Dec 2025

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities
Great location, friendly staff, breakfast was better than expected
Stayed 1 night in Dec 2025

10/10 Excellent

CHERYL

Stayed 2 nights in Dec 2025