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Lake Kivu Serena Hotel

4.0 star property

Photo gallery for Lake Kivu Serena Hotel

Exterior
Lobby sitting area
Breakfast, lunch, dinner served; British cuisine
Breakfast, lunch, dinner served; British cuisine
Interior entrance

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Air conditioning
  • Gym
  • 24/7 front desk
  • Room service

Explore the area

View map
Gisenyi Rwanda, Gisenyi, 00100
  • Place, Gisenyi Beach
    ‪5 min walk‬
  • Place, Rwanda Tourism University College
    ‪19 min walk‬
  • Place, Université Libre de Kigali
    ‪3 min drive‬
  • Airport, Goma (GOM)
    ‪8 min drive‬

Room options

View all photos for Family Room, 2 Queen Beds, Non Smoking, Pool View

Family Room, 2 Queen Beds, Non Smoking, Pool View

Family Room, 2 Queen Beds, Non Smoking, Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, Pool View

Superior Room, Pool View

Superior Room, Pool View

8.8 out of 10
Excellent
(5 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View

  • 40 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

Similar properties

Property grounds
Gorillas Lake Kivu Hotel
  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
3.6 out of 5, Good, 40 reviews
Gorillas Lake Kivu Hotel

About the area

Gisenyi

With a stay at Lake Kivu Serena Hotel in Gisenyi, you'll be on the beach, a 2-minute walk from Kivu Lake and a 1-minute drive from Gisenyi Beach. .This beach hotel is 1 mi (1.6 km) from Rwanda Tourism University College and 1.5 mi (2.4 km) from Université Libre de Kigali.

What's nearby

  • Gisenyi Beach - 5 min walk - 0.5 km
  • Rwanda Tourism University College - 19 min walk - 1.6 km
  • Université Libre de Kigali - 3 min drive - 2.3 km
  • Nyamyumba Hot Springs - 8 min drive - 7.1 km
  • Parc National des Virunga - 12 min drive - 12.7 km

Restaurants

  • ‪Kivu Resto - ‬4 min drive
  • ‪Saga Bay - ‬5 min walk
  • ‪Migano Cafe - ‬6 min walk
  • ‪DJO’s bar - ‬8 min drive
  • ‪Steven shop - ‬5 min drive

About this property

Lake Kivu Serena Hotel

Beachfront hotel with a full-service spa and a fitness center
Lake Kivu Serena Hotel offers 30 air-conditioned accommodations with safes and complimentary bottled water. LCD televisions come with premium satellite channels.

Bathrooms include bathtubs or showers and hair dryers. This Gisenyi hotel provides complimentary wireless Internet access.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa.
Make yourself at home in one of the 30 air-conditioned rooms featuring LCD televisions. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as safes and complimentary bottled water.
Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy British cuisine at The Lake Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the poolside bar.
Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
The Lake Restaurant - This restaurant specializes in British cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Ziwani Cafe - This café serves light fare only.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • The Lake Restaurant
  • Ziwani Cafe

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Porter/bellhop

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 120 per person (one-way)
  • Airport shuttle fee per child: USD 60 (from 4 to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number A505/06

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Kivu Serena
Kivu Serena Hotel
Lake Kivu Hotel
Lake Kivu Serena
Lake Kivu Serena Gisenyi
Lake Kivu Serena Hotel
Lake Kivu Serena Hotel Gisenyi
Serena Hotel Kivu
Serena Hotel Lake Kivu
Serena Kivu
Lake Kivu Serena Hotel Hotel
Lake Kivu Serena Hotel Gisenyi
Lake Kivu Serena Hotel Hotel Gisenyi