H Luxury Residence Apartments - Holiday Paradise

4.0 star property

Photo gallery for H Luxury Residence Apartments - Holiday Paradise

Balcony view
Senior Penthouse, 3 Bedrooms, Kitchen, Ocean View | Beach/ocean view
Superior Penthouse, 3 Bedrooms, Kitchen, Ocean View | Living room
75-inch flat-screen TV with digital channels, TV, Netflix
Indoor pool, outdoor pool, pool umbrellas, pool loungers

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
3113 Surfers Paradise Boulevard, Surfers Paradise, QLD, 4217
  • Place, Cavill Avenue
    ‪1 min walk‬
  • Place, Chevron Renaissance
    ‪2 min walk‬
  • Place, Surfers Paradise Beach
    ‪3 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪29 min drive‬

Room options

Luxury Apartment, 1 Bedroom, Kitchenette, River View

10.0 out of 10
Exceptional
(1 review)
  • 80 sq m
  • 1 bedroom
  • River view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Apartment, 2 Bedrooms, Kitchenette, Ocean View

  • 115 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Twin Bed, 1 Double Bed and 1 Double Sofa Bed

Elite Apartment, 2 Bedrooms, Kitchen, Pool View

  • 125 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Elite Apartment, 2 Bedrooms, Kitchenette, City View

10.0 out of 10
Exceptional
(1 review)
  • 90 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Elite Apartment, 2 Bedrooms, Kitchenette, Pool View

8.0 out of 10
Very good
(1 review)
  • 95 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

Elite Apartment, 2 Bedrooms, Kitchen, City View

  • 95 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Senior Penthouse, 3 Bedrooms, Kitchen, Ocean View

  • 170 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 10
  • 1 King Bed, 3 Double Beds, 1 Twin Bed and 1 Double Sofa Bed

Senior Penthouse, 4 Bedrooms, Kitchen, Ocean View

  • 190 sq m
  • 4 bedrooms
  • Ocean view
  • Sleeps 12
  • 1 King Bed, 4 Double Beds, 1 Twin Bed and 1 Double Sofa Bed

Senior Penthouse, 4 Bedrooms, Kitchenette, Ocean View

  • 180 sq m
  • 4 bedrooms
  • Ocean view
  • Sleeps 12
  • 1 King Bed, 4 Double Beds, 1 Twin Bed and 1 Double Sofa Bed

Senior Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View

  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Premier Apartment, 2.5 Bedrooms, 2 Bathrooms, Ocean View

7.6 out of 10
Good
(4 reviews)
  • 3 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed

Panoramic Apartment, 2 Bedrooms, Kitchenette, Ocean View

  • 115 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

Premier Apartment, 2 Bedrooms, Kitchenette, Sea Facing

10.0 out of 10
Exceptional
(1 review)
  • 115 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Premier Apartment, 2 Bedrooms, Kitchen, Sea Facing

10.0 out of 10
Exceptional
(1 review)
  • 115 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Soul Panoramic Apartment, 2 Bedrooms, Kitchen, Beachfront

9.4 out of 10
Exceptional
(3 reviews)
  • 135 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Panoramic Apartment, 2 Bedrooms, Kitchenette, River View

  • 105 sq m
  • 2 bedrooms
  • River view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Premier Apartment, 2 Bedrooms, Balcony, Ocean View

7.6 out of 10
Good
(4 reviews)
  • 115 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Twin Bed, 1 Double Bed and 1 Double Sofa Bed

Soul Premier Apartment, 2 Bedrooms, Kitchen, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 135 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Panoramic Apartment, 2 Bedrooms, Kitchen, Ocean View

  • 105 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Business Apartment, 2 Bedrooms, Kitchen, City View

8.0 out of 10
Very good
(1 review)
  • 95 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Luxury Apartment, 2 Bedrooms, Kitchenette, Ocean View

8.0 out of 10
Very good
(1 review)
  • 110 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

Luxury Apartment, 2 Bedrooms, Balcony, Ocean View

  • 105 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Luxury Apartment, 2 Bedrooms, Kitchen, Ocean View

  • 105 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Deluxe Apartment, 2 Bedrooms, Kitchenette, Sea Facing

  • 105 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

Soul Luxury Apartment, 2 Bedrooms, Kitchen, Oceanfront

  • 135 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Deluxe Apartment, 2 Bedrooms, 2 Bathrooms, Partial Ocean View

  • 110 sq m
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed, 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

Family Apartment, 2 Bedrooms, Kitchen, Ocean View

  • 105 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

Panoramic Apartment, 2.5 Bedrooms, Kitchen, Ocean View

  • 100 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

Luxury Apartment, 2 Bedrooms, Kitchenette, Beach View

  • 100 sq m
  • 2 bedrooms
  • Beach view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Deluxe Apartment, 1 Bedroom, Balcony, River View

  • 75 sq m
  • 1 bedroom
  • River view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Soul Superior Apartment, 2 Bedrooms, Kitchen, Oceanfront

  • 135 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Superior Apartment, 2 Bedrooms, 2 Bathrooms, Sea View

  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

Business Apartment, 2 Bedrooms, 2 Bathrooms, City View

  • 95 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed, 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

Elite Apartment, 2 Bedrooms, 2 Bathrooms, City View

10.0 out of 10
Exceptional
(2 reviews)
  • 95 sq m
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 1 King Bed, 1 Twin Bed, 1 Double Bed and 1 Double Sofa Bed

Panoramic Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • 115 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Panoramic Apartment, 2 Bedrooms, 2 Bathrooms, Sea View

8.0 out of 10
Very good
(1 review)
  • 120 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

Panoramic Apartment, 2 Bedrooms, 2 Bathrooms, Beach View

9.0 out of 10
Wonderful
(2 reviews)
  • 120 sq m
  • 2 bedrooms
  • Beach view
  • Sleeps 6
  • 1 King Bed, 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

Panoramic Apartment, 3 Bedrooms, 2 Bathrooms, Ocean View

  • 135 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Double Beds, 2 Twin Beds and 1 Double Sofa Bed

Superior Penthouse, 3 Bedrooms, Kitchen, Ocean View

  • 170 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 4 Twin Beds and 1 Double Sofa Bed

Elite Apartment, 2 Bedrooms, Kitchenette, Partial Sea View

  • 95 sq m
  • 2 bedrooms
  • Partial sea view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

Deluxe Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View

  • 105 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Premier Apartment, 3 Bedrooms, Kitchen, Ocean View

  • 130 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 1 Double Bed, 3 Twin Beds and 1 Double Sofa Bed

Soul Premium Apartment, 3 Bedrooms, Kitchen, Oceanfront

  • 165 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 4 Twin Beds

Superior Apartment, 2 Bedrooms, Kitchen, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 110 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

Elite Apartment, 2 Bedrooms, Kitchenette, Partial Ocean View

  • 115 sq m
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed, 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

Similar properties

About the area

Gold Coast

With a stay at H Luxury Residence Apartments - Holiday Paradise in Gold Coast (Surfers Paradise), you'll be steps from Cavill Avenue and 6 minutes by foot from Surfers Paradise Beach. .This hotel is 11.6 mi (18.6 km) from Warner Bros. Movie World and 2.3 mi (3.6 km) from The Star Gold Coast.

What's nearby

  • Cavill Avenue - 1 min walk - 0.1 km
  • Chevron Renaissance - 2 min walk - 0.2 km
  • Slingshot - 2 min walk - 0.2 km
  • Surfers Paradise Beach - 3 min walk - 0.3 km
  • SkyPoint Observation Deck - 9 min walk - 0.8 km

Getting around

  • Cypress Avenue Station - 7 min walk
  • Varsity Lakes Station - 21 min drive
  • Coolangatta Airport (OOL) - 39 min drive

Restaurants

  • ‪Ramen Danbo - ‬1 min walk
  • ‪Stairwell Coffee - ‬1 min walk
  • ‪Korean Kitchen - ‬1 min walk
  • ‪Catch Restaurant - ‬1 min walk
  • ‪Sura Thai - ‬2 min walk

About this property

H Luxury Residence Apartments - Holiday Paradise

Hotel with free parking, steps from Cavill Avenue
H Luxury Residence Apartments - Holiday Paradise offers 35 air-conditioned accommodations, which are accessible via exterior corridors and feature washers/dryers and espresso makers. Rooms open to furnished balconies. These individually decorated and furnished accommodations include desks and dining tables. Accommodations at this 4-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 75-inch flat-screen televisions come with premium digital channels and Netflix. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services.
Make yourself at home in one of the 35 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Rooms have private furnished balconies. 75-inch flat-screen televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.
Take advantage of recreational opportunities offered, including an outdoor pool, an indoor pool, and a sauna. Additional features at this hotel include tour/ticket assistance, a picnic area, and barbecue grills.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge.
Featured amenities include express check-in, express check-out, and luggage storage. Free self parking is available onsite.
H Luxury Residence Apartments - Holiday Paradise has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free covered self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Dining table
  • High chair
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washing machine/dryer
  • Indoor pool
  • Living room
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • Luggage storage

Guest services

  • Housekeeping on request
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Spa

  • Spa services

Accessibility

  • Area rugs in room
  • No lift
  • Thin carpet in room
  • Tile flooring in room

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 75-inch flat-screen TV with premium digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Separate dining area
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Dryer
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5 PM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [Shop 51, Centre Arcade, 16 Orchid Ave, Surfers Paradise, QLD 4217 (which is next door to Hilton Hotel Parking entrance, on the 1st floor of Centre Arcade).]
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in instructions and lockbox information; access will be through a private entrance
If you arrive at the property after hours, you'll need to check in at an alternate location: [Shop 51, Centre Arcade, 16 Orchid Avenue]
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Lockbox, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 29.0 per night
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 300 per stay

We have included all charges provided to us by the property.

Optional extras

  • Housekeeping is available for an additional fee and varies based on unit size
  • Rollaway bed fee: AUD 29.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

H Residence Apartments Holiday Paradise Apartment
H Residence Apartments Holiday Paradise Surfers Paradise
H Residence Apartments Holiday Paradise
H Residence Apartments Holiday Paradise Surfers Paradise
H Residence Apartments Holiday Paradise
H Residence Apartments- Holiday Paradise Surfers Paradise
H Residence Apartments Holiday Paradise Apartment
Apartment H Residence Apartments- Holiday Paradise
H Apartments Holiday Paradise
H Apartments Holiday Paradise
H Residence Apartments Holiday Paradise
H Luxury Residence Apartments Holiday Paradise
H Luxury Residence Apartments - Holiday Paradise Hotel

H Luxury Residence Apartments - Holiday Paradise Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 146 out of 337 reviews
Rating 8 - Good. 94 out of 337 reviews
Rating 6 - Okay. 39 out of 337 reviews
Rating 4 - Poor. 29 out of 337 reviews
Rating 2 - Terrible. 29 out of 337 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

kathryn, swan hill

Liked: Cleanliness
Stayed 4 nights in May 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

rob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top spot for anyone wanting to visit the Goldie , clean , amazing views and a lift that goes like a rocket
Stayed 1 night in Aug 2025

8/10 Good

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view only thing was the dryer needs replacing its very very noisy
Stayed 7 nights in Aug 2025

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property was in a great location walking distance to everything and the hotel facilities were great. The beds were average very springy and soft and there were no fry pans that actually worked on the electric cooktop. Some of the basics like salt & pepper, tea, sugar and coffee would have been nice. Overall we had a nice stay only some minor issues but no deal breakers. The view on the balcony and the bedrooms were fantastic. I would stay again
Stayed 4 nights in Aug 2025

8/10 Good

leeyah

Travelled with family
Liked: Staff & service, amenities
Fantastic location!!! Everything super close. Kids loved the pool area.comfortable beds. Aircon wasn’t as cool as we would have liked some rooms were a little stuffy but being winter wasn’t a huge deal breaker (key collection was easy just dropped my wife did a lap of the block and she was already waiting for me at the parking entrance on return. 2 keycards so our kids could come and go to the pool as pleased without us being stuck. Overall pleasant stay.staff on pick up were amazing very friendly and responded immediately to any questions we had through out our stay.
Stayed 5 nights in Aug 2025

10/10 Excellent

Ethen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay was fantastic. Super friendly and efficient in the office. And when we got up to the room it was everything we wanted and more. Will definitely be using again on our next trip to Brisbane. Thank you for setting a great tone for the rest of our Holiday!
Stayed 4 nights in Aug 2025

4/10 Poor

yasna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were really helpful during both my check-in and check-out, especially as my times were a bit unusual. I really appreciated their assistance. However, when we visited H Luxury Residence Apartments seven years ago, we got a very similar room — right down to the same couches, which still had the same covers. Unfortunately, the couches were extremely dirty, the carpet had dirt and strange stains all over, and even the mirror near the entrance hadn’t been cleaned. The toilets and bathrooms were covered in black mould, which is definitely not ideal when you’re planning to use the shower. One of the shower doors wouldn’t even close properly, so whoever used it ended up freezing. We also had a bit of trouble with the stove — it worked one day, didn’t work the next, and then started working again. This might have been user error, but it was still frustrating. The main reason I didn’t contact staff about these issues straight away is that we were only using the room to sleep in and didn’t spend any more time there than necessary. The parking was excellent, but the rooms are in serious need of attention — the couch covers, carpets, bathrooms, and toilets need a deep clean, and worn-out fixtures should be replaced. The little communication I had with staff was fantastic, but unfortunately the condition of the room was disappointing. We booked the hotel mainly for its location, and if we stay again, it will be for the location only — not for the rooms, which were absolutely
Stayed 4 nights in Aug 2025

2/10 Terrible

Kate

Disliked: Staff & service
Stayed 6 nights in Jul 2025

8/10 Good

Hollie

Stayed 4 nights in Jul 2025

8/10 Good

Sivi

Liked: Cleanliness, staff & service, property conditions & facilities
Love everything about this place.
Stayed 4 nights in Jul 2025

6/10 Okay

Damien

Travelled with family
Liked: Cleanliness, amenities
Although the H residence is within the Hilton it’s managed separately, which checking in/out wasn’t very convenient finding parking
Stayed 1 night in Jul 2025

10/10 Excellent

Joanne

Stayed 2 nights in Jul 2025

8/10 Good

Ryan

Travelled with group
Liked: Staff & service, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location in centre of Surfers Paradise! Amazing views!
Stayed 1 night in Jul 2025

6/10 Okay

Andrew

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Average at best

The room was a 2 1/2 bed apartment. It was spacious with a great view and location. Beds were comfy and clean The problem was the room had a stale smell and the place was grubby, hairs and bits on the sofa, marks on the wall, the bath was full of mold and didnt look lime it had been cleaned. We could have got much better for the money we paid. Over all disappointed.
Stayed 4 nights in Jul 2025

10/10 Excellent

Alyse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

H Luxury Residence Apartments – a fantastic spot

We stayed at the H Luxury Residence Apartments – a fantastic spot right in the heart of Surfers Paradise. Being part of the Hilton Residences, we had access to the pools and gym, which was great. However, be aware that Hilton staff aren’t particularly friendly or helpful if you’re not a Hilton guest – we found them quite rude when we had questions. The Panorama Apartment itself was wonderful, with beautiful views and everything you’d need for a week-long stay. Netflix was a great bonus for the kids when they needed some downtime. Wifi was not always available. The only downside was the second bedroom, which had both a double and a single bed – the room was small, hence the door couldn’t close properly. It might be better if the layout of the beds was rethought. Despite that, we’d definitely stay again – hopefully at a slightly more affordable rate next time, as it was on the pricier side.
Stayed 9 nights in Jul 2025

6/10 Okay

Elisha

Travelled with family
Great location and awesome layout for a family of 5. Our only negative was the smell of the property. We had to leave the windows open and spray deodorant to try and eliminate the smell.
Stayed 2 nights in Jul 2025

8/10 Good

Michael

Travelled with family
Liked: Room comfort

Trip to Surfers with the Family

Excellent location, facilities just ok for Hilton Standards although couldnt use the luggage cart which we very annoying.
Stayed 3 nights in Jul 2025

6/10 Okay

Michelle

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Room was not clean unfortunately a nicecroom but cutlery and glasses quite dirty and toliet in ensuite had a number 2 in it and was clearly not cleaned yuk actually carpet in main bedroom stained socks under bed and class on balcony was really dirty sorry feeling disappointed
Stayed 6 nights in Jul 2025

4/10 Poor

Julia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We chose between several rooms in this hotel, decided to pay an extra $800 to have the ocean view room. Only to arrive and be given the river view room. We contacted the reservation team and they didn’t bother to get back to us. Room was run down, glasses were filthy, and mostly chipped rims. No bowls. Would never stay here again, and this was actually put 4th time staying here.
Stayed 5 nights in Jul 2025

8/10 Good

Nardie

Liked: Cleanliness, property conditions & facilities
Place was nice enough. We booked for 6 guests and only received 5 towels. The sofa bed in the living space didn’t have adequate linen or any pillows for it and wasn’t very comfortable to sleep on. Spacious and good views and location. No tea or coffee condiments.
Stayed 2 nights in Jul 2025

10/10 Excellent

Selina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Always enjoy staying at the Hilton residences.
Stayed 1 night in Jul 2025

6/10 Okay

Tamara

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

Luxery by view only NOT by apartment standards

The location and the view were luxury. But despite the names the apartment certainly was NOT luxery. Common areas stains all over the carpet, old mismatched lounge, mismatched and incomplete crockery/cutlery. Missing basic things like toilet paper, bin bags, dishwashing liquid, conditioner. Check in/out office dirty dingy space that has only stairs to reach it. Disabled people can't check in. Cramped bedrooms, could hardly walk between the two beds, only really space for one bed per room. Location and view were great though. Team stop about 100m away. Woolies and Coles both only half a block away.
Stayed 4 nights in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2025