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Crystal Bay on the Broadwater

Property class: 3.5

Photo gallery for Crystal Bay on the Broadwater

Family Penthouse, 3 Bedrooms, Sea View, Mezzanine | Living area
Deluxe Apartment, 3 Bedrooms | Beach/ocean view
Individually decorated, individually furnished, blackout curtains
Family Apartment, 2 Bedrooms | Balcony
Family Apartment, 1 Bedroom | Living area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa pool
  • Kitchen
  • Washing machine
  • Dryer

Explore the area

View map
182 Marine Parade, Labrador, QLD, 4215
  • Place, Broadwater Parklands
    ‪15 min walk‬
  • Place, Gold Coast Aquatic Centre
    ‪17 min walk‬
  • Place, Australia Fair Shopping Centre
    ‪3 min drive‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪35 min drive‬

Room options

View all photos for Traditional Apartment, 1 Bedroom

Traditional Apartment, 1 Bedroom | Living area

Traditional Apartment, 1 Bedroom

  • Water view
  • 72 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Family Apartment, 2 Bedrooms

Family Apartment, 2 Bedrooms | Living area

Family Apartment, 2 Bedrooms

  • Water view
  • 72 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Apartment, 3 Bedrooms

Apartment, 3 Bedrooms | Living area

Apartment, 3 Bedrooms

  • Water view
  • 109 sq m
  • 3 bedrooms
  • Sleeps 7
  • 1 Queen Bed and 4 Single Beds
  • Free Wi-Fi

View all photos for Family Apartment, 1 Bedroom

Family Apartment, 1 Bedroom | Living area

Family Apartment, 1 Bedroom

  • Water view
  • 72 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Executive Apartment, 2 Bedrooms

Executive Apartment, 2 Bedrooms | Living area

Executive Apartment, 2 Bedrooms

  • Water view
  • 110 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 3 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Apartment, 3 Bedrooms

Deluxe Apartment, 3 Bedrooms | Living area

Deluxe Apartment, 3 Bedrooms

  • Water view
  • 110 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 Queen Beds
  • Free Wi-Fi

View all photos for Standard Two Bedroom Apartment

Standard Two Bedroom Apartment | Private kitchen

Standard Two Bedroom Apartment

8.0 out of 10
Very good
(1 review)
  • Water view
  • 72 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Two Bedroom Apartment With Two Bathrooms

Deluxe Two Bedroom Apartment With Two Bathrooms

Deluxe Two Bedroom Apartment With Two Bathrooms

  • Water view
  • 110 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Family Penthouse, 3 Bedrooms, Sea View, Mezzanine

Family Penthouse, 3 Bedrooms, Sea View, Mezzanine | Living area

Family Penthouse, 3 Bedrooms, Sea View, Mezzanine

  • Water view
  • 273 sq m
  • 3 bedrooms
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Economy Apartment, 1 Bedroom

Economy Apartment, 1 Bedroom | Living area

Economy Apartment, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • Water view
  • 72 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for 1 Bedroom Deluxe Apartment

1 Bedroom Deluxe Apartment | Living area

1 Bedroom Deluxe Apartment

  • Water view
  • 92 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed
  • Free Wi-Fi

View all photos for Apartment, 2 Bedrooms, Garden View

Apartment, 2 Bedrooms, Garden View | Living area

Apartment, 2 Bedrooms, Garden View

  • Garden view
  • 72 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Apartment, 1 Bedroom, Garden View

Apartment, 1 Bedroom, Garden View | Living area

Apartment, 1 Bedroom, Garden View

  • Garden view
  • 72 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

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About the area

Gold Coast

Located in Gold Coast (Labrador), Crystal Bay on the Broadwater is within a 10-minute drive of Chevron Renaissance and Cavill Avenue. .This aparthotel is 3 mi (4.9 km) from Surfers Paradise Beach and 4 mi (6.5 km) from SkyPoint Observation Deck.
View more Aparthotels in Gold CoastOpens in a new window

What's nearby

  • Chirn Park - 12 min walk - 1.1 km
  • Broadwater Parklands - 15 min walk - 1.3 km
  • Gold Coast Aquatic Centre - 17 min walk - 1.5 km
  • Australia Fair Shopping Centre - 3 min drive - 1.9 km
  • Marina Mirage Shopping Centre - 8 min drive - 6.1 km

Getting around

  • Cypress Avenue Station - 10 min drive
  • Helensvale Station - 15 min drive
  • Coolangatta Airport (OOL) - 43 min drive

Restaurants

  • ‪Broadwater Cafe - ‬14 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Vinnie's Italian Restaurant - ‬7 min walk
  • ‪Masala Flames - ‬9 min walk
  • ‪Daiki - ‬9 min walk

About this property

Crystal Bay on the Broadwater

Crystal Bay on the Broadwater offers 52 air-conditioned accommodations with washers/dryers and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Accommodations at this 3.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and hair dryers.

This Gold Coast aparthotel provides complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 13 years old are not allowed in the swimming pool or hot tub without adult supervision.

Make yourself at home in one of the 52 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Rooms have private balconies. 32-inch LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as microwaves and coffee/tea makers.
Enjoy a range of recreational amenities, including an outdoor pool, a hot tub, and a sauna. Additional features at this aparthotel include complimentary wireless internet access, tour/ticket assistance, and a picnic area.
Featured amenities include complimentary newspapers in the lobby, luggage storage, and laundry facilities. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

Property amenities

Beach

  • Sandy beach nearby

Pool/Spa

  • Hot tub
  • Outdoor pool
  • Pool loungers
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Car hire
  • Free secured self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Toaster

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: AUD 30 per night

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Outdoor areas

  • Balcony
  • Barbecue grill
  • Garden
  • Picnic area

Laundry

  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • In-room accessibility
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Free newspapers in lobby
  • Guidebooks
  • Iron/ironing board
  • Local maps
  • Luggage storage
  • Phone
  • Tour and ticket assistance
  • Vending machine
  • Weekly housekeeping

Location highlights

  • Near the boardwalk/promenade

Things to do

  • Gym
  • Golfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 1 building
  • 14 floors
  • 52 units
  • Garden
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open Monday - Friday (8:30 AM - 5:00 PM) and Saturday - Sunday (8:30 AM - 12:30 PM)
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Check-in hours are 8:30 AM - 12:30 PM on Sunday.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 30.0 per night
Cribs (infant beds) are available for AUD 30.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 30.0 per day
  • Rollaway bed fee: AUD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Children under 13 years old are not allowed in the swimming pool or hot tub without adult supervision

Property is also known as

Crystal Bay Broadwater Apartment Labrador
Crystal Bay Broadwater Labrador
Crystal Bay Broadwater Apartment
Crystal Broadwater Labrador
Crystal Bay on the Broadwater Labrador
Crystal Bay on the Broadwater Aparthotel
Crystal Bay on the Broadwater Aparthotel Labrador

Crystal Bay on the Broadwater Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 492 out of 920 reviews
Rating 8 - Good. 326 out of 920 reviews
Rating 6 - Okay. 74 out of 920 reviews
Rating 4 - Poor. 19 out of 920 reviews
Rating 2 - Terrible. 9 out of 920 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

4/10 Poor

James

Stayed 3 nights in Jan 2026

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness
Staff very helpful and friendly
Stayed 1 night in Jan 2026

8/10 Good

Michael

Stayed 5 nights in Jan 2026

6/10 Okay

Kathryn

Travelled with family
We stayed in the Standard 2 bed apartment. The location is good, view of the Broadwater and handy to shops, parks etc. pool was good. This apartment is in need of an upgrade unfortunately. Doors on balcony don’t lock, aircon noisy & smelly. Damp smell through apartment so had to really open all doors for airflow. Carpet sticky, couches in need of replacement, toilet roll holder broken & a few other small things. Balcony furniture old. Fans were dusty. Would stay again but in an upgraded apartment. Staff were pleasant to deal with.
Stayed 3 nights in Jan 2026

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Awesome place
Stayed 3 nights in Jan 2026

6/10 Okay

ALLISON

Room and furniture is dated and could have been cleaner. Shower floods the entire bathroom due to design and shower door problems.
Stayed 1 night in Jan 2026

8/10 Good

lakhvinder

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
better if they provide air conditioning control in all guest rooms.
Stayed 4 nights in Dec 2025

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, amenities
Staff were courteous and welcoming. Check in and check out were seemless and easy. The apartment could do with some extra cleaning of fans in bathroom, spa jets and ledges on big windows. TV and wall fan in one of the bedrooms did not work so that was disappointing but overall our stay was good. Location was excellent for what we needed also.
Stayed 3 nights in Jan 2026

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Beautiful view! Very clean. Loved it
Stayed 1 night in Jan 2026

6/10 Okay

Jasvinder

Travelled with family and small children, Travelled with group
Liked: Amenities
The staff were friendly and the location was excellent, with beautiful water views. However, the apartment itself was very disappointing. Two of the rooms did not have air conditioning, and one room has a water heater installed in the room with no ventilation considerations. There was no consideration for guest comfort, as proper ventilation or air conditioning should be essential. None of the bathrooms had locks, which was unexpected and uncomfortable, especially as they were shared bathrooms. The utensils were not clean, and the apartment overall felt poorly maintained and in need of renovation. There were also no bin bags provided for our four-night stay. While the views were great, the apartment did not justify the price we paid. Compared to our previous stays across Australia, this fell well below our expectations.
Stayed 4 nights in Dec 2025

8/10 Good

Jack

Travelled with family
room is clean, staff is helpful, reception not available when checking in, rang up to get keys from security box and instructions.
Stayed 3 nights in Dec 2025

8/10 Good

NABEEL

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2025

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Although the room was clean it was in need of some general maintenance and was showing its age.We will be coming back but will be upgrading to a renovated room.
Stayed 4 nights in Dec 2025

10/10 Excellent

Shirley

Liked: Cleanliness, amenities, property conditions & facilities
Was a great stay. Room was amazing, amenities great and staff very friendly.
Stayed 2 nights in Dec 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent view. Great aircon and friendly staff. 👍👍
Stayed 1 night in Dec 2025

10/10 Excellent

Jeanette

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2025

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
Clean apartment and a room with a view. Highly recommend!
Stayed 2 nights in Dec 2025

10/10 Excellent

REBEL

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved everything about this place and location.
Stayed 3 nights in Dec 2025

10/10 Excellent

LEAH

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The beds were super comfy and the room clean and tidy. The view was spectacular and so quiet!
Stayed 1 night in Dec 2025

8/10 Good

Wade

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good. Nice clean facilities. Great pool and spa area
Stayed 3 nights in Nov 2025

8/10 Good

Yvonne

Liked: Amenities
Good set up, 2 bedrooms, very comfy beds. The floors were not the cleanest and rather noisy with balcony over the pool area. Balcony furniture has seen better days
Stayed 6 nights in Oct 2025

10/10 Excellent

Annette

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean, friendly staff, will be staying again
Stayed 7 nights in Nov 2025

10/10 Excellent

Ben

Stayed 1 night in Nov 2025

6/10 Okay

Sofie

Liked: Amenities
Very nice but was unable to shower due to a very yucky smell
Stayed 1 night in Nov 2025

6/10 Okay

karina

Staff was really friendly and overall it was very clean, bedsheets etc. The room I had had a really old and dirty looking/ stained carpet and mat. If I didn't have a toddler I wouldn't have cared, but felt a bit yucky. Also there was no ceiling fan in the bedroom
Stayed 4 nights in Nov 2025