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Aparthotel

Crystal Bay on the Broadwater

3.5 star property

Photo gallery for Crystal Bay on the Broadwater

Balcony
Deluxe Apartment, 3 Bedrooms
Family Apartment, 1 Bedroom | Living area
Outdoor pool, pool loungers
Family Apartment, 2 Bedrooms | Private kitchen

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Hot tub
  • Dryer
  • Washer

Explore the area

Map
182 Marine Parade, Labrador, QLD, 4215
  • Surfers Paradise Beach
    ‪6 min drive‬
  • Sea World
    ‪6 min drive‬
  • Cavill Avenue
    ‪7 min drive‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪33 min drive‬

Room options

View all photos for Family Apartment, 1 Bedroom

Family Apartment, 1 Bedroom | Living area

Family Apartment, 1 Bedroom

  • 72 sq m
  • 1 bedroom
  • 1 bathroom
  • Water view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Apartment, 3 Bedrooms

Deluxe Apartment, 3 Bedrooms | Living area

Deluxe Apartment, 3 Bedrooms

  • 110 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Water view
  • Sleeps 6
  • 3 Queen Beds

View all photos for Apartment, 2 Bedrooms, Garden View

Apartment, 2 Bedrooms, Garden View | Living area

Apartment, 2 Bedrooms, Garden View

  • 72 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Traditional Apartment, 1 Bedroom

Traditional Apartment, 1 Bedroom | Living area

Traditional Apartment, 1 Bedroom

  • 72 sq m
  • 1 bedroom
  • 1 bathroom
  • Water view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Apartment, 2 Bedrooms

Executive Apartment, 2 Bedrooms | Living area

Executive Apartment, 2 Bedrooms

  • 110 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Water view
  • Sleeps 5
  • 1 Queen Bed and 3 Twin Beds

View all photos for 1 Bedroom Deluxe Apartment

1 Bedroom Deluxe Apartment | Living area

1 Bedroom Deluxe Apartment

  • 92 sq m
  • 1 bedroom
  • 1 bathroom
  • Water view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed

View all photos for Economy Apartment, 1 Bedroom

Economy Apartment, 1 Bedroom | Living area

Economy Apartment, 1 Bedroom

  • 72 sq m
  • 1 bedroom
  • 1 bathroom
  • Water view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Family Apartment, 2 Bedrooms

Family Apartment, 2 Bedrooms | Living area

Family Apartment, 2 Bedrooms

  • 72 sq m
  • 2 bedrooms
  • 1 bathroom
  • Water view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Deluxe Two Bedroom Apartment With Two Bathrooms

Deluxe Two Bedroom Apartment With Two Bathrooms | Living area

Deluxe Two Bedroom Apartment With Two Bathrooms

  • 110 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Water view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Standard Two Bedroom Apartment

Standard Two Bedroom Apartment | Private kitchen

Standard Two Bedroom Apartment

  • 72 sq m
  • 2 bedrooms
  • 1 bathroom
  • Water view
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom, Garden View

Apartment, 1 Bedroom, Garden View | Living room

Apartment, 1 Bedroom, Garden View

  • 72 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Penthouse, 3 Bedrooms, Sea View, Mezzanine

Family Penthouse, 3 Bedrooms, Sea View, Mezzanine | Living area

Family Penthouse, 3 Bedrooms, Sea View, Mezzanine

  • 273 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Water view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

View all photos for Apartment, 3 Bedrooms

Apartment, 3 Bedrooms | Living area

Apartment, 3 Bedrooms

  • 109 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Water view
  • Sleeps 7
  • 1 Queen Bed and 4 Twin Beds

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About the area

Gold Coast

Located in Gold Coast (Labrador), Crystal Bay on the Broadwater is within a 10-minute drive of Chevron Renaissance and Cavill Avenue. .This aparthotel is 3 mi (4.9 km) from Surfers Paradise Beach and 4 mi (6.5 km) from SkyPoint Observation Deck.
View more Aparthotels in Gold CoastOpens in a new window

What's nearby

  • Broadwater Parklands - 15 min walk - 1.3 km
  • Gold Coast Aquatic Centre - 17 min walk - 1.5 km
  • Surfers Paradise Beach - 6 min drive - 5.4 km
  • Sea World - 6 min drive - 5.7 km
  • Cavill Avenue - 7 min drive - 6.5 km

Getting around

  • Helensvale Station - 9 min drive
  • Cypress Avenue Station - 9 min drive
  • Coolangatta Airport (OOL) - 42 min drive

Restaurants

  • ‪McDonald's - ‬5 min walk
  • ‪Vinnie's Italian Restaurant - ‬6 min walk
  • ‪Papercup Coffee - ‬3 min walk
  • ‪Crust Gourmet Pizza Bar - ‬7 min walk
  • ‪Montezuma's - ‬8 min walk

About this property

Crystal Bay on the Broadwater

Aparthotel with free parking, in the vicinity of Surfers Paradise Beach
Crystal Bay on the Broadwater offers 52 air-conditioned accommodations with washers/dryers and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Accommodations at this 3.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and hair dryers.

This Gold Coast aparthotel provides complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 13 years old are not allowed in the swimming pool or hot tub without adult supervision.

Make yourself at home in one of the 52 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Rooms have private balconies. 32-inch LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as microwaves and coffee/tea makers.
Enjoy a range of recreational amenities, including an outdoor pool, a hot tub, and a sauna. Additional features at this aparthotel include complimentary wireless internet access, tour/ticket assistance, and a picnic area.
Featured amenities include complimentary newspapers in the lobby, luggage storage, and laundry facilities. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

Languages

English

Property amenities

Beach

  • Sandy beach nearby

Pool/Spa

  • Hot tub
  • Outdoor pool
  • Pool loungers
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Car hire
  • Free secured self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Toaster

Bedrooms

  • 3 bedrooms
  • Bedsheets provided
  • Rollaway/extra bed: AUD 30 per night

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Outdoor areas

  • Balcony
  • Barbecue grill
  • Garden
  • Picnic area

Laundry

  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • In-room accessibility
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Free newspapers in lobby
  • Guidebooks
  • Housekeeping (weekly)
  • Iron/ironing board
  • Local maps
  • Luggage storage
  • Phone
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • Near the boardwalk/promenade

Things to do

  • Gym
  • Golfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 1 building
  • 14 floors
  • 52 units
  • Garden
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open Monday - Friday (8:30 AM - 5:00 PM) and Saturday - Sunday (8:30 AM - 12:30 PM)
Front desk staff will greet guests on arrival at the property
Check-in hours are 8:30 AM - 12:30 PM on Sunday.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 30.0 per night
Cribs (infant beds) are available for AUD 30.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200.00

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 30.0 per day
  • Rollaway bed fee: AUD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Children under 13 years old are not allowed in the swimming pool or hot tub without adult supervision

Property is also known as

Crystal Bay Broadwater Apartment Labrador
Crystal Bay Broadwater Labrador
Crystal Bay Broadwater Apartment
Crystal Broadwater Labrador
Crystal Bay on the Broadwater Labrador
Crystal Bay on the Broadwater Aparthotel
Crystal Bay on the Broadwater Aparthotel Labrador

Crystal Bay on the Broadwater Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 443 out of 835 reviews
Rating 8 - Good. 305 out of 835 reviews
Rating 6 - Okay. 62 out of 835 reviews
Rating 4 - Poor. 17 out of 835 reviews
Rating 2 - Terrible. 8 out of 835 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Geoff

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The beds could be better and the interior could be updated but overall we had a pleasant stay.
Stayed 5 nights in Jun 2025

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely property. Our room most probably wasn't the best as it was at the side even though rated a water view. Only just!
Stayed 10 nights in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Judith

Liked: Cleanliness, property conditions & facilities
Made for an easy holiday
Stayed 1 night in Mar 2025

10/10 Excellent

Mary

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
We had a wonderful stay at Crystal Bay on the Broadwater, checkin was easy, the facilities were great and the staff efficient and helpful. We would definitely stay there again.
Stayed 3 nights in Feb 2025

8/10 Good

Harshit

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Nice two bedroom unit for small family. Easy checkin process and secure, water view Overall good apartment unit
Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort

Will stay again

GREAT location and the size of the apartment was really generous. Loved the view and sitting on the balcony watching the world go by. Friendly staff. Secure parking.
Stayed 6 nights in Feb 2025

10/10 Excellent

PAUL

Travelled with group
Liked: Property conditions & facilities
Excellent location, great view and well furnished room. Could have been cleaner thou. Would stay again.
Stayed 3 nights in Jan 2025

10/10 Excellent

Sandeep, Auckland

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We (family of 4) stayed for 6 nights in 2 bedroom apartment and it was a great stay. Apartment was clean, tidy and spacious with balcony. It has a secure car parking at the basement with easy access via lift. Kitchen, laundary appliances etc was all working. It has nice clean pool and spa, kids loved it. Only con is that they provided 1 day of basic supply items like toiletries, dishwasher soap and we are suppose to buy our own. Overall happy with the stay.
Stayed 6 nights in Jan 2025

10/10 Excellent

JEA-HUN

Liked: Cleanliness, room comfort
Stayed 22 nights in Jan 2025

10/10 Excellent

Janine

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, very clean & tidy. Pool was terrific. Will stay again, such a quiet area.
Stayed 3 nights in Jan 2025

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location lovely view- Large palms need some tlc and windows/runs need a good clean full of dust and cobwebs …but beds were very comfy- Free ice blocks were a lovely touch. Great gym to use but no cleaning products in gym to wipe down equipment. We will be back thankyou
Stayed 3 nights in Jan 2025

10/10 Excellent

Kamal

Liked: Cleanliness, property conditions & facilities
We stayed here for a whole week it was very nice and convenient location
Stayed 6 nights in Jan 2025

10/10 Excellent

Annie

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jan 2025

8/10 Good

Annabel

Liked: Cleanliness, property conditions & facilities
Recently spent 3 night at this property. The rooms were clean and set up well. Stayed in a one bedroom apartment which only had aircon in the lounge room however a pedistal fan was provided in the room. Wasn’t an issue as it was just myself and my partner. Overall great little place which I would book again.
Stayed 3 nights in Jan 2025

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
N/a
Stayed 6 nights in Jan 2025

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, room comfort

Family Christmas stay

We really enjoyed our stay - rooms spacious & clean with everything we needed - area close to what we liked & it was quiet
Stayed 3 nights in Dec 2024

10/10 Excellent

Sumit

Liked: Cleanliness, property conditions & facilities
Nice location, clean rooms
Stayed 2 nights in Jan 2025

8/10 Good

Maria

Liked: Cleanliness, property conditions & facilities
Enjoy our stay at Crystal. Nice and clean
Stayed 1 night in Jan 2025

8/10 Good

Vance

Liked: Cleanliness, property conditions & facilities
Excellent view
Stayed 2 nights in Dec 2024

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Position was excellent, beautiful outlook, very friendly and helpful staff at reception, would definitely stay here again.
Stayed 5 nights in Dec 2024

6/10 Okay

Verified traveller

Travelled with family

Some good some not so good

Downside- 3 bedrooms and only one had air con, fridge was old and had cracked tray, only cne with small milk, no water or mini bar. No breakfast. bedroom TV's did not work. The upsides. Spa and pool and sauna and steam room were great thou, gym small but was useable upto date gym machines. Bed and pillow were comfortable.
Stayed 1 night in Dec 2024

10/10 Excellent

Kylie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Plenty of parking for holidayers in safe secure underground parking. Basic amenities but kept very clean and with access to pool, sauna, workout areas was a bonus. Friendly service and easy check in/out process. Would stay again.
Stayed 3 nights in Dec 2024

6/10 Okay

Bianca

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Furniture was tired and dirty looking. Kitchen stove top not cleaned. Found old broccoli in the crisper that was mouldy. Fridge not working when we got there. As soon as I mentioned it they had someone fix it that day. The pool area was nice but had some broken tiles and it looked a bit mouldy around those broken tiles. The accommodation has floor to ceiling windows which made the accommodation extremely hot. We needed the air conditioning on all the time. In the main bedroom there was a musty smell coming from air conditioning which was unpleasant. Would not recommend for the price paid.
Stayed 6 nights in Nov 2024

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was close to where our son lives. We were visiting from NZ
Stayed 3 nights in Nov 2024