See all properties
Save

CityFlatsHotel - Grand Rapids, Ascend Hotel Collection

3.0 star property

Photo gallery for CityFlatsHotel - Grand Rapids, Ascend Hotel Collection

Individually decorated, individually furnished, desk, laptop workspace
Lobby
Standard Room, 2 Queen Beds, Non Smoking
Meeting facility
Ballroom

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Room service
  • Spa
  • Bar
  • Housekeeping

Explore the area

Map
83 Monroe Center St NW, Grand Rapids, MI, 49503
  • Van Andel Arena
    ‪2 min walk‬
  • DeVos Performance Hall
    ‪6 min walk‬
  • Downtown Market
    ‪14 min walk‬
  • Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    ‪18 min drive‬

Room options

Standard Room, 1 Queen Bed, Non Smoking (Faces Street Larger Room)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Larger Room)

Standard Room, 1 King Bed, Non Smoking (Larger Room)

Standard Room, 1 King Bed, Non Smoking (Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Soaking Tub)

Standard Room, 1 King Bed, Non Smoking (Soaking Tub)

Standard Room, 1 King Bed, Non Smoking (Soaking Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking (Faces Street)

Standard Room, 1 Queen Bed, Non Smoking (Faces Street)

Standard Room, 1 Queen Bed, Non Smoking (Faces Street)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Faces Steet Larger Room)

Standard Room, 1 King Bed, Non Smoking (Faces Steet Larger Room)

Standard Room, 1 King Bed, Non Smoking (Faces Steet Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Faces Street)

Standard Room, 1 King Bed, Non Smoking (Faces Street)

Standard Room, 1 King Bed, Non Smoking (Faces Street)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

Standard Room, 2 Double Beds, Non Smoking (Faces Street)

  • Sleeps 4
  • 2 Double Beds

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Similar properties

Terrace/patio

Residence Inn by Marriott Grand Rapids Downtown

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free WiFi
4.8 out of 5, Exceptional, (1005)
The price is NZ$316
for 1 room
includes taxes & fees
30 Jun - 1 Jul
Residence Inn by Marriott Grand Rapids Downtown

About the area

Grand Rapids

With a stay at CityFlatsHotel - Grand Rapids, Ascend Hotel Collection, you'll be centrally located in Grand Rapids, just a 4-minute walk from Van Andel Arena and 6 minutes by foot from DeVos Performance Hall. .This boutique hotel is 1.9 mi (3 km) from John Ball Zoo and 5.6 mi (9 km) from Frederik Meijer Gardens and Sculpture Park.

What's nearby

  • Van Andel Arena - 2 min walk - 0.2 km
  • Grand Rapids Art Museum - 5 min walk - 0.4 km
  • DeVos Performance Hall - 6 min walk - 0.6 km
  • DeVos Place Convention Center - 8 min walk - 0.7 km
  • Downtown Market - 14 min walk - 1.2 km

Getting around

  • Grand Rapids Station - 16 min walk
  • Gerald R. Ford International Airport (GRR) - 19 min drive

Restaurants

  • ‪Brick and Porter - ‬2 min walk
  • ‪Uccello's Ristorante, Pizzeria & Sports Lounge - ‬2 min walk
  • ‪Barrio - ‬3 min walk
  • ‪GLC Live at 20 Monroe - ‬3 min walk
  • ‪Leo's - ‬1 min walk

About this property

CityFlatsHotel - Grand Rapids, Ascend Hotel Collection

Hotel with a restaurant, a short walk to Van Andel Arena
CityFlatsHotel - Grand Rapids, Ascend Hotel Collection offers 48 air-conditioned accommodations with MP3 docking stations and designer toiletries. Each accommodation is individually furnished and decorated. Flat-screen televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Grand Rapids hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include manicures and pedicures.
Make yourself at home in one of the 48 individually decorated guestrooms, featuring MP3 docking stations and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include phones, as well as desks and irons/ironing boards.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a hair salon. This hotel also features wedding services, a television in a common area, and a banquet hall.
Enjoy a meal at CitySen Lounge or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Wrap up your day with a drink at the bar/lounge.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. This hotel has 2 meeting rooms available for events. Self parking (subject to charges) is available onsite.
CitySen Lounge - Onsite restaurant.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 24 per night)
  • Street parking available
  • Parking on site (USD 24 per night)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CitySen Lounge

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free cot
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 2 meeting rooms

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • MP3 dock

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Self parking fee: USD 24.00 per night
  • Nearby parking fee: USD 24.00 per night (400 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Property is also known as

CityFlatsHotel Grand Rapids Hotel
CityFlatsHotel Hotel
CityFlatsHotel Grand Rapids
CityFlatsHotel
CityFlatsHotel Grand Rapids
CityFlatsHotel Grand Rapids Ascend Hotel Collection
CityFlatsHotel - Grand Rapids, Ascend Hotel Collection Hotel

CityFlatsHotel - Grand Rapids, Ascend Hotel Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 483 out of 1000 reviews
Rating 8 - Good. 275 out of 1000 reviews
Rating 6 - Okay. 137 out of 1000 reviews
Rating 4 - Poor. 74 out of 1000 reviews
Rating 2 - Terrible. 31 out of 1000 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth, CADILLAC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very unique in its design, classy and comfortable. It's in a great location and easily walkable to most downtown attractions. The bar area was great and quite welcoming. The bed was high quality and comfortable. We had no view from our room with somewhat of a basement feel, but we didn't spend a lot of time in it to have that matter. It also helped with the unique, high-quality feel of the place. I would definitely recommend it and stay again.
Stayed 1 night in Mar 2025

8/10 Good

tracey, Chesterfield

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bartender in the lobby bar was great, poured good drinks, and even stayed to let us order another round at the end of the night! The bed was super comfortable and the shower pressure and temp were perfect. The shower handle was hard to reach without getting soaked so if you want to turn it on and adjust the temp before jumping in, thats almost impossible. Other than that, it was nice.
Stayed 1 night in Mar 2025

10/10 Excellent

Bridgett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and ease of checking in and out
Stayed 1 night in Mar 2025

6/10 Okay

Donald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Alec

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel but inconvenient parking, we witnessed someone drunkenly hit several cars in the attached parking garage (which is not technically associated with the hotel, but is the most convenient location. And the parking was very expensive
Stayed 2 nights in Feb 2025

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay - convenient location

We were in town one night for a concert. Check in was quick and friendly, Attached parking was expensive, but that's the city's garage, not the hotel's fault. The room was on the smaller side, but it was perfect for our needs. The bed was comfortable and the hotel was quiet.
Stayed 1 night in Feb 2025

10/10 Excellent

Christine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic

This hotel was the most comfortable, cleanest and quiet hotel I have ever stayed in. The rain shower was fantastic, and I love the style. Customer service was wonderful!
Stayed 1 night in Feb 2025

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in Feb 2025

4/10 Poor

Brandon

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Karianne M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Bradley

Liked: Cleanliness
Disliked: Property conditions & facilities
1) fitted sheet was on sideways. It came off during the night. In the morning my wife stripped the bed and made it properly. 2) bad furniture. The desk chair was the most uncomfortable chair ever. It was the only chair. Bed was a mattress on a platform - no boxspring. 3) worst of all was heat. Room was 66F most of the stay. Two calls to complain. Were assured the heat was working. Saw 68F once. It was 65.5F as we checked out. $250 per night for a cold room.
Stayed 2 nights in Feb 2025

6/10 Okay

Becky

Travelled with family
Stayed 1 night in Feb 2025

8/10 Good

Joseph

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and lovely hotel. Two things that could improve on which are, better firm beds and parking. We paid $50 for overnight parking in the Walkway garage. Other than that, love the staff and accommodations.
Stayed 1 night in Feb 2025

6/10 Okay

Alecia

Disliked: Property conditions & facilities
DirecTV did not work in our room, terrible signal. The heat was set on 72 but never got over 67 degrees. There was dust all over the door handle in the bathroom. Bed was comfortable and the room had character but for the high rate we paid I would have expected the TV to work and the room to be more clean.
Stayed 1 night in Feb 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities
The electrical wiring of the lights is very strange.
Stayed 1 night in Feb 2025

4/10 Poor

Brenden

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
It mught just be the material selection or the fact that im particular but the bathrooms here simply didnt seem very clean. Asked for a new room due to mold in the shower and the second shower wasn't too much better. Not sure if i wanted to ask for another room because i assume the same thing will happen or they wont bave another room. Checked the bed and sheets which appear to be clean but that is about the extent of it. Probably wouldnt stay here again.
Stayed 1 night in Feb 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I travelled down from Ontario for a concert that ended up being cancelled. When we told the lady at the front desk, Abby, she went above and beyond for us and arranged tickets to another event! Wow. Huge thanks Abby! The hotel itself had possibly the most comfortable bed I've ever had at a hotel, and the room was great too! Five star experience all around! :)
Stayed 1 night in Feb 2025

10/10 Excellent

Lauren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Ann

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PARKING STRUCTURE WAS VERY EXPENSIVE OVERNIGHT. OTHER THAN THIS, WE HAD A VERY COMFORTABLE STAY. THANK YOU
Stayed 1 night in Jan 2025

10/10 Excellent

Manuela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking not so easy with luggage - no hot coffee / no hot water for tea in lobby machine down - room was spacious nice view / easy walking to everything
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

6/10 Okay

Brad

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
This quality of the property is ok, however the staff isn't interested in providing quality service therefore the stay was challenging. We asked for our room to be serviced and the request was ignored. We asked again the next day and we found the room to be serviced upon our return, but the bed linens were not changed. They seem to think towels, linens, and such are gold as they do not want to provide any additional. They did not provide bath mats so we had to use towels on each side of the shower that kept leaking water onto the floor. There are no glasses in the room and we were told we could not have any. This is just a few of the head-scratching interactions with staff, but oh well. It was our 2nd and last time staying at this property.
Stayed 4 nights in Jan 2025