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CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel

3.0 star property

Photo gallery for CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel

Meeting facility
Standard Room, 2 Queen Beds, Non Smoking
Lobby
Individually decorated, individually furnished, desk, laptop workspace
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View map
83 Monroe Center St NW, Grand Rapids, MI, 49503
  • Place, Van Andel Arena
    ‪2 min walk‬
  • Place, DeVos Performance Hall
    ‪6 min walk‬
  • Place, DeVos Place Convention Center
    ‪8 min walk‬
  • Airport, Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    ‪16 min drive‬

Room options

Room, 2 Double Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

Standard Room, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(18 reviews)
  • Sleeps 4
  • 2 Double Beds

Standard Room, 2 Double Beds, Non Smoking (Faces Street)

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Faces Street)

Standard Room, 1 King Bed, Non Smoking (Faces Street)

Standard Room, 1 King Bed, Non Smoking (Faces Street)

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Faces Steet Larger Room)

Standard Room, 1 King Bed, Non Smoking (Faces Steet Larger Room)

Standard Room, 1 King Bed, Non Smoking (Faces Steet Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Larger Room)

Standard Room, 1 King Bed, Non Smoking (Larger Room)

Standard Room, 1 King Bed, Non Smoking (Larger Room)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Soaking Tub)

Standard Room, 1 King Bed, Non Smoking (Soaking Tub)

Standard Room, 1 King Bed, Non Smoking (Soaking Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(13 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking (Faces Street)

Standard Room, 1 Queen Bed, Non Smoking (Faces Street)

Standard Room, 1 Queen Bed, Non Smoking (Faces Street)

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 Queen Bed, Non Smoking (Faces Street Larger Room)

  • Sleeps 2
  • 1 Queen Bed

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About the area

Grand Rapids

A stay at CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel places you in the heart of Grand Rapids, steps from Grand Rapids Art Museum and Grand Rapids Civic Theatre. .This boutique hotel is 0.2 mi (0.3 km) from Urban Institute for Contemporary Arts and 0.2 mi (0.4 km) from Grand Rapids Art Museum.

What's nearby

  • Van Andel Arena - 2 min walk - 0.2 km
  • Grand Rapids Art Museum - 5 min walk - 0.4 km
  • Broadway Grand Rapids - 5 min walk - 0.4 km
  • DeVos Performance Hall - 6 min walk - 0.6 km
  • DeVos Place Convention Center - 8 min walk - 0.7 km

Getting around

  • Grand Rapids Station - 14 min walk
  • Gerald R. Ford International Airport (GRR) - 21 min drive

Restaurants

  • ‪Uccello's Ristorante, Pizzeria & Sports Lounge - ‬2 min walk
  • ‪Buffalo Wild Wings - ‬3 min walk
  • ‪Brick and Porter - ‬1 min walk
  • ‪Apartment Lounge - ‬4 min walk
  • ‪Barrio - ‬3 min walk

About this property

CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel

CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel offers 48 air-conditioned accommodations with designer toiletries and hair dryers. Each accommodation is individually furnished and decorated. Flat-screen televisions come with premium satellite channels. Bathrooms include showers and complimentary toiletries.

This Grand Rapids hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include manicures and pedicures.
Make yourself at home in one of the 48 individually decorated guestrooms, featuring MP3 docking stations and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include phones, as well as desks and irons/ironing boards.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a hair salon. This hotel also features wedding services, a television in a common area, and a banquet hall.
Enjoy a meal at CitySen Lounge or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Wrap up your day with a drink at the bar/lounge.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. This hotel has 2 meeting rooms available for events. Self parking (subject to charges) is available onsite.
CitySen Lounge - Onsite restaurant.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 24 per night)
  • Street parking available
  • Parking on site (USD 24 per night)
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CitySen Lounge

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room cot
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 2 meeting rooms

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • MP3 dock

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Self parking fee: USD 24.00 per night
  • Nearby parking fee: USD 24.00 per night (400 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

Property is also known as

CityFlatsHotel Grand Rapids Hotel
CityFlatsHotel Hotel
CityFlatsHotel Grand Rapids
CityFlatsHotel
CityFlatsHotel Grand Rapids
CityFlatsHotel Grand Rapids Ascend Hotel Collection
CityFlatsHotel - Grand Rapids, Ascend Hotel Collection Hotel

CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 509 out of 1002 reviews
Rating 8 - Good. 245 out of 1002 reviews
Rating 6 - Okay. 143 out of 1002 reviews
Rating 4 - Poor. 73 out of 1002 reviews
Rating 2 - Terrible. 32 out of 1002 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking was right out front. Perfect
Stayed 1 night in Dec 2025

10/10 Excellent

Alisha

Stayed 2 nights in Dec 2025

10/10 Excellent

Brian, Cody

Stayed 1 night in Dec 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities
Perfect location. Rooms were nice.
Stayed 1 night in Dec 2025

6/10 Okay

Rachel

Liked: Cleanliness, staff & service, amenities
The room was clean and the staff was very nice. However, when we arrived, the room was only 61 degrees inside (it was about 12 degrees outside), so we turned the heat to 70 to warm up. Unfortunately, the heat never got above 62 degrees and we were COLD. It was okay under the covers of the bed, but our faces were still chilly. The front desk staff said several other rooms had the same problem. The bed was comfortable, but you certainly didn't want to be undressed for long.
Stayed 1 night in Dec 2025

10/10 Excellent

Dagmar

Business traveller, Travelled with partner
Liked: Cleanliness
There was no parking , the parking garage charged $38 for overnight . There is no bar or refrigerator in the room. The accommodation itself was spotless.
Stayed 1 night in Dec 2025

10/10 Excellent

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Extremely great stay!!!! Bed was the most comfortable bed ever!!!! Will definitely stay there again.
Stayed 1 night in Dec 2025

8/10 Good

Wes

Business traveller
Disliked: Amenities
Front office staff was very nice.
Stayed 3 nights in Dec 2025

10/10 Excellent

Jane

Stayed 1 night in Dec 2025

8/10 Good

Timothy

Liked: Cleanliness, amenities, property conditions & facilities
Everything I needed for the right price.
Stayed 1 night in Dec 2025

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice urban boutique hotel with lobby bar . Very comfortable beds and linens .
Stayed 2 nights in Dec 2025

10/10 Excellent

Renee

Stayed 1 night in Dec 2025

10/10 Excellent

McKenzie

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff was nice, good location
Stayed 1 night in Nov 2025

8/10 Good

Gwendolyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean! Having a fan in the room was awesome!
Stayed 1 night in Nov 2025

10/10 Excellent

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Street parking in front of the hotel was very affordable and easy to pay using phone app Great location! Super fun getaway
Stayed 1 night in Nov 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities
After some difficulty getting our room keys to work (4x) we were moved to a new room. This room was very nice, great view, comfortable bed and linens. The location is great. The staff surprised us with some wine later that evening. We enjoyed our stay very much.
Stayed 1 night in Dec 2025

10/10 Excellent

Joaquin

Stayed 1 night in Nov 2025

8/10 Good

Tad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place, getting close to needing an update, little things like scuffs and stains. Room was nice, staff super friendly and helpful.
Stayed 2 nights in Nov 2025

8/10 Good

Adena

Liked: Staff & service, amenities
Room was nice, could have been a little cleaner, but overall it was good. The staff was nice.
Stayed 2 nights in Nov 2025

8/10 Good

Julie

Room was very unique and cool.
Stayed 1 night in Nov 2025

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Great, friendly staff. Hotel is clean. Only on street parking which was hard in the snow. Paid $48 for overnight stay in the attached parking ramp, which was way too expensive. Will probably stay elsewhere just do to parking
Stayed 1 night in Nov 2025

8/10 Good

Tanya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless and nice. Staff was great. We kept hearing water rushing and it seemed like it was in the walls. We also had to pay almost $50 for parking overnight.
Stayed 1 night in Nov 2025

8/10 Good

Julie

Stayed 1 night in Nov 2025

8/10 Good

Ron

Travelled with group
Liked: Property conditions & facilities
Expedia booked our two rooms one was supposed to be a street view and the staff was very helpful in making the reservation right
Stayed 1 night in Nov 2025

4/10 Poor

Mark

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
The girl that checked me in seemed under the influence of drugs or alcohol, slurred words and did not speak up. If she was new then she should have properly been trained. The room my son and I checked into had not been cleaned and her parking instructions were vague. After coming down from the dirty room a different girl who was blonde was very helpful and gave a new room. Unfortunately I could not block the lights from the parking garage and hardly slept that night so we checked out at 5am. Looked like roller shades very high out of reach and didn’t see a switch for them. Also ended up with a parking ticket out front of the place after 3 employees said I could park there overnight after paying the meter. I will not choose this hotel again.
Stayed 1 night in Nov 2025