See all properties
Save

CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel

3.0 star property

Photo gallery for CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel

Individually decorated, individually furnished, desk, laptop workspace
Exterior
Meeting facility
Lobby
Ballroom

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Room service
  • Spa
  • Bar
  • Housekeeping

Explore the area

View map
83 Monroe Center St NW, Grand Rapids, MI, 49503
  • Van Andel Arena
    ‪2 min walk‬
  • DeVos Performance Hall
    ‪6 min walk‬
  • Downtown Market
    ‪14 min walk‬
  • Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    ‪18 min drive‬

Room options

Standard Room, 1 Queen Bed, Non Smoking (Faces Street Larger Room)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Larger Room)

Standard Room, 1 King Bed, Non Smoking (Larger Room)

Standard Room, 1 King Bed, Non Smoking (Larger Room)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Soaking Tub)

Standard Room, 1 King Bed, Non Smoking (Soaking Tub)

Standard Room, 1 King Bed, Non Smoking (Soaking Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking (Faces Street)

Standard Room, 1 Queen Bed, Non Smoking (Faces Street)

Standard Room, 1 Queen Bed, Non Smoking (Faces Street)

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(10 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Faces Steet Larger Room)

Standard Room, 1 King Bed, Non Smoking (Faces Steet Larger Room)

Standard Room, 1 King Bed, Non Smoking (Faces Steet Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Faces Street)

Standard Room, 1 King Bed, Non Smoking (Faces Street)

Standard Room, 1 King Bed, Non Smoking (Faces Street)

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

Standard Room, 2 Double Beds, Non Smoking (Faces Street)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 4
  • 2 Double Beds

Standard Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(12 reviews)
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Similar properties

Exterior

Residence Inn by Marriott Grand Rapids Downtown

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free WiFi
4.8 out of 5, Exceptional, 1,006 reviews
The price is NZ$282
includes taxes & fees
28 Sept - 29 Sept
Residence Inn by Marriott Grand Rapids Downtown

About the area

Grand Rapids

With a stay at CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel, you'll be centrally located in Grand Rapids, just a 4-minute walk from Van Andel Arena and 6 minutes by foot from DeVos Performance Hall. .This boutique hotel is 5.5 mi (8.8 km) from Frederik Meijer Gardens and Sculpture Park and 16.4 mi (26.4 km) from Grand Valley State University.

What's nearby

  • Van Andel Arena - 2 min walk - 0.2 km
  • Grand Rapids Art Museum - 5 min walk - 0.4 km
  • DeVos Performance Hall - 6 min walk - 0.6 km
  • DeVos Place Convention Center - 8 min walk - 0.7 km
  • Downtown Market - 14 min walk - 1.2 km

Getting around

  • Grand Rapids Station - 14 min walk
  • Gerald R. Ford International Airport (GRR) - 21 min drive

Restaurants

  • ‪Brick and Porter - ‬1 min walk
  • ‪Uccello's Ristorante, Pizzeria & Sports Lounge - ‬2 min walk
  • ‪Barrio - ‬3 min walk
  • ‪Leo's Seafood Restaurant & Bar - ‬2 min walk
  • ‪Buffalo Wild Wings - ‬3 min walk

About this property

CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel

Hotel with a restaurant, a short walk to Van Andel Arena
CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel offers 48 air-conditioned accommodations with MP3 docking stations and designer toiletries. Each accommodation is individually furnished and decorated. Flat-screen televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Grand Rapids hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include manicures and pedicures.
Make yourself at home in one of the 48 individually decorated guestrooms, featuring MP3 docking stations and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include phones, as well as desks and irons/ironing boards.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a hair salon. This hotel also features wedding services, a television in a common area, and a banquet hall.
Enjoy a meal at CitySen Lounge or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Wrap up your day with a drink at the bar/lounge.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. This hotel has 2 meeting rooms available for events. Self parking (subject to charges) is available onsite.
CitySen Lounge - Onsite restaurant.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 24 per night)
  • Street parking available
  • Parking on site (USD 24 per night)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CitySen Lounge

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room cot
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 2 meeting rooms

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • MP3 dock

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Self parking fee: USD 24.00 per night
  • Nearby parking fee: USD 24.00 per night (400 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Property is also known as

CityFlatsHotel Grand Rapids Hotel
CityFlatsHotel Hotel
CityFlatsHotel Grand Rapids
CityFlatsHotel
CityFlatsHotel Grand Rapids
CityFlatsHotel Grand Rapids Ascend Hotel Collection
CityFlatsHotel - Grand Rapids, Ascend Hotel Collection Hotel

CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 488 out of 1004 reviews
Rating 8 - Good. 267 out of 1004 reviews
Rating 6 - Okay. 143 out of 1004 reviews
Rating 4 - Poor. 72 out of 1004 reviews
Rating 2 - Terrible. 34 out of 1004 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Middalia

Travelled with family
Liked: Amenities, property conditions & facilities
I stayed for a cheer competition near by in room 505, The room and property are beautiful just like pictures. As for The restaurant in the hotel the food could be better. My second complaint is that my room had no ac making my stay horrible left early in the morning because of it. I complained to front desk twice was given a fan but didn’t make it better. Was told that a manager would reach out to me but no one did and it’s 3 days later so decided to write the review. Oh and parking was $34 for less than 24 hours. also my windows were dirty from previous stay it was nasty.
Stayed 1 night in Jun 2025

8/10 Good

Roxanne, McGuire AFB

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I think the only thing I didn't like was that I could hear the plumbing in the walls every time someone flushed the toilet in the building.
Stayed 1 night in Jun 2025

10/10 Excellent

Paula

Travelled with family
Stayed 1 night in Jun 2025

6/10 Okay

Peter

Liked: Cleanliness
Disliked: Room comfort
The hotel is in an excellent location for downtown events. The lobby is very nice for a drink and music. There are fine restaurants within walking distance. The modern decor is a little worn. Bathrooms are clean but need an update. The air conditioner thermostat failed on the 2nd day of my stay, and it could not be repaired. The staff was very kind.
Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Almost Perfect

Room was great, location fantastic. A little noisy, sounds like someone moving sheet metal around all night. Not sure what it was. Despite this we enjoyed stay.
Stayed 1 night in Jun 2025

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Close and cute

Close to concert venue and places to eat. A discount on parking would welcomed. Bar had good drinks. Just enough with style.
Stayed 1 night in May 2025

10/10 Excellent

Amy J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay close call to Van Andel Arena. Parking was a bit pricey but hotel was great
Stayed 1 night in Jun 2025

10/10 Excellent

Charon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant and Comfortable Stay

I loved the layout of the flat with the separate office space. The shower was great and the bed was cozy.
Stayed 1 night in Jun 2025

8/10 Good

Mitch

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great that parking connected to hotel, great location downtown Grand Rapids, close activities.
Stayed 1 night in Jun 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our experience was great from check in to check out. Check in was very smooth. Ryan was friendly and helpful. The room was very clean. We liked how streamlined the room was. Lighting under the beds, nice touch. The icing on the cake were the beds. Like sleeping on a cloud. Fantastic. Checking out I just did it from my phone. When traveling to other locales I will search for a City Flats Hotel first.
Stayed 1 night in Jun 2025

8/10 Good

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love the bed

Short stay to attend concert. However, very clean and super comfortable bed.
Stayed 1 night in Jun 2025

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at a great location. Conveniently located, wonderful and helpful staff.
Stayed 1 night in Jun 2025

2/10 Terrible

tyler

Travelled with family
Liked: Property conditions & facilities

Nice looking hotel, awful dungeon like room

I am disappointed in this stay for $400/night. We checked in and the hotel appeared nice. But when we got to our room on the 2nd floor, it was like a dungeon. One small window high up that led to brick walls we couldn’t see out of. (This was not mentioned on the booking and the pictures showed a big bright window.) aside from not knowing if it was sunny out or raining, this didn’t make us feel safe in the event of an emergency. Is that even code? We got our baby out of the car seat and noticed the stains and hair on the comforter. We went down to ask for a different room to which they said they couldn’t provide one. The staff was helpful and we settled for a new, clean comforter. This hotel does look nice and was very conveniently located but the weekend experience in that dark room was one of the worst I’ve had and we’ve stayed in roadside motels on road trips through the mountains. Haha! For that alone, we would likely not return
Stayed 2 nights in May 2025

6/10 Okay

Erin

Liked: Cleanliness, staff & service
There was only one towel in the room for two guests. We chose
Stayed 1 night in May 2025

4/10 Poor

Mark

Travelled with group
Disliked: Staff & service
Stayed 1 night in May 2025

4/10 Poor

Mark

Disliked: Staff & service, room comfort
the parking situation was horrible. They advertise $24 dollars a day, but when you go to leave they say the day ends at 4 am and its $2 an hour after that. So parking is really $44 dollars. There are no fridge or microwave in the rooms and no coffee in the lobby. I dont recommend staying there.
Stayed 1 night in May 2025

8/10 Good

Jeffery

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I did not get a measuring tape, but I am certain our beds were not queens sized beds. I have a king at home and feel these were much smaller. It was one night and the rest of the room and stay were good. Checked in as 2 couples, so be sure to ask for extra towels as the room was appointed for 2 people, not 4.
Stayed 1 night in May 2025

6/10 Okay

Shalene

Liked: Staff & service

Not worth the cost

Wasn't impressed with the room, especially for the total price of $560 for one night. The room was not entirely clean, there was no privacy for a shower as it was see through glass from the bed. The doors to other rooms slam shut which made it hard to stay asleep. There is no onsite parking, so be prepared to pay $48 to park overnight in the nearest public parking garage.
Stayed 1 night in May 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in downtown Grand Rapids, within walking distance of many restaurants, bars and performance venues. The only fault I could find was the somewhat loud strange sound that occurs in the wall when someone in another room would flush their commode.
Stayed 2 nights in May 2025

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at the front desk was kind and welcoming
Stayed 2 nights in May 2025

10/10 Excellent

Tiffany

Stayed 1 night in May 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this hotel, great vibe and colorful decor. Most comfortabe bed I have ever slept in at a hotel. Hreat location, .2 miles from the Van Andel arena went to a concert. We will stay here if we come to grand rapids again.
Stayed 1 night in May 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Comfort - Staff Mostly Friendly :)

I came by myself for a concert at Van Andel Arena. The walk was only about 3 blocks - 5 minutes or so. The room was very cute and clean. The bed was SO comfortable! Check in was easy and the reception desk clerk was friendly and helpful. When I returned from the concert, there was a different clerk. He wasn't as friendly - even a little rude. Overall I loved my stay and would definitely stay here again.
Stayed 1 night in May 2025

8/10 Good

Tiffany

Disliked: Amenities
The deposit is $20 upon check in. The hotel is right near the Grand Rapids Police Department on Monroe Center (Not actually on Monroe Avenue). The hotel is near The Bob, Amway Grand, and is walking distance to the DeVos hall. It's also walking distance to the Kent County Courthouse. The beds are very comfortable and soft. That was my favorite part. I was on the fifth floor and there was a lot of noise (maybe elevator?). The room for the standard King does not have a bathtub to relax in. The hotel bar isn't operating 24-7 so check to see if it's open when you go there. As far as restaurants there's tons nearby that's walking distance. If you wanted to go to the museum or other things in the City. The Work bus stop is free to use and circulates the city every 15 minutes. Or, you can jump on The Rapid Bus and that pretty much will take you anywhere.
Stayed 1 night in May 2025