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Hotel Ixbalanque

2.5 star property

Photo gallery for Hotel Ixbalanque

Terrace/patio
32-inch LED TV with cable channels, TV
1 bedroom, free WiFi, bed sheets
Front of property
32-inch LED TV with cable channels, TV

Popular amenities

  • Free airport shuttle
  • Pet-friendly
  • Laundry
  • Breakfast included
  • 24/7 front desk
  • Parking included

Explore the area

Map
15 Calle C 7-76 Zona 13, Colonia Aurora 1, Guatemala City, Guatemala
  • La Aurora Zoo
    ‪3 min drive‬
  • U.S. Embassy in Guatemala
    ‪5 min drive‬
  • Oakland Mall
    ‪6 min drive‬
  • Guatemala City (GUA-La Aurora Intl.)
    ‪6 min walk‬

Room options

View all photos for Shared Dormitory, Mixed Dorm, Non Smoking (Up to 5 people)

Shared Dormitory, Mixed Dorm, Non Smoking (Up to 5 people)

Shared Dormitory, Mixed Dorm, Non Smoking (Up to 5 people)

  • Sleeps 5
  • 4 Twin Bunk Beds and 1 Twin Bed

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 8
  • 1 King Bed, 1 Queen Bed and 1 Twin Bed

View all photos for Shared Dormitory, Mixed Dorm (Up to 7 people)

Shared Dormitory, Mixed Dorm (Up to 7 people)

Shared Dormitory, Mixed Dorm (Up to 7 people)

  • Sleeps 7
  • 3 Twin Bunk Beds and 1 Twin Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

1 bedroom, free WiFi, bed sheets

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Triple Room, Non Smoking, Shared Bathroom

Basic Triple Room, Non Smoking, Shared Bathroom

Basic Triple Room, Non Smoking, Shared Bathroom

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Basic Room, 1 Queen Bed, Non Smoking

1 bedroom, free WiFi, bed sheets

Basic Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Quadruple Room, Non Smoking

Family Quadruple Room, Non Smoking

Family Quadruple Room, Non Smoking

  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

Similar properties

32-inch LCD TV with cable channels, TV

Hotel Don Felipe Airport

  • Free airport shuttle
  • Parking included
  • Free WiFi
  • Breakfast available
3.8 out of 5, Good, (14)
The price is NZ$76
for 1 room
includes taxes & fees
18 Aug - 19 Aug
Hotel Don Felipe Airport

About the area

Guatemala City

Located in Guatemala City (Zona 13), Hotel Ixbalanque is within a 5-minute drive of La Aurora Zoo and Avenida La Reforma. .This hotel is 2.4 mi (3.9 km) from Plaza Fontabella Shopping Center and 2.8 mi (4.5 km) from U.S. Embassy in Guatemala.

What's nearby

  • La Aurora Zoo - 3 min drive - 1.8 km
  • Avenida La Reforma - 4 min drive - 3.2 km
  • U.S. Embassy in Guatemala - 5 min drive - 4.3 km
  • Plaza Fontabella Shopping Center - 5 min drive - 3.9 km
  • Oakland Mall - 6 min drive - 5.0 km

Getting around

  • La Aurora Intl. Airport (GUA) - 1 min drive

Restaurants

  • ‪Tucan's Flight Apto La Aurora Guatemala - ‬7 min walk
  • ‪Barreto Cafe - ‬7 min walk
  • ‪Food Court Aeropuerto - ‬9 min walk
  • ‪Gallo Cerveza - ‬9 min walk
  • ‪Bar Flights Gallo - ‬8 min walk

About this property

Hotel Ixbalanque

Hotel with free breakfast, near La Aurora Zoo
Hotel Ixbalanque offers 10 accommodations with complimentary toiletries and fans. 32-inch LED televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested.

Stay in one of 10 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries.
Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and tour/ticket assistance.
A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. A roundtrip airport shuttle is complimentary (available 24 hours).
A complimentary continental breakfast is served each morning between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • No housekeeping service
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

More

  • Fan

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The property charges 12 percent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Credit card charges are subject to a surcharge of 12 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators

Property is also known as

Hotel Ixbalanque Guatemala City
Ixbalanque Guatemala City
Hotel Hotel Ixbalanque Guatemala City
Guatemala City Hotel Ixbalanque Hotel
Hotel Hotel Ixbalanque
Ixbalanque
Ixbalanque Guatemala City
Hotel Ixbalanque Hotel
Hotel Ixbalanque Guatemala City
Hotel Ixbalanque Hotel Guatemala City

Hotel Ixbalanque Reviews

Reviews

6.8
Rating 10 - Excellent. 22 out of 64 reviews
Rating 8 - Good. 10 out of 64 reviews
Rating 6 - Okay. 15 out of 64 reviews
Rating 4 - Poor. 5 out of 64 reviews
Rating 2 - Terrible. 12 out of 64 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Sara

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was very convenient to the airport and had a great airport shuttle. It also had the size of rooms we needed. The woman at the desk, Gloria I think, was so very helpful.
Stayed 1 night in Mar 2025

8/10 Good

Pablo

Stayed 1 night in Mar 2025

4/10 Poor

Richard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t believe what I spent for this third class hotel. In my opinion, they should charge no more than half the price. You can’t use your credit/debit card.
Stayed 1 night in Mar 2025

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Paid for a 67Q room. Got a 30Q bed. No towel or soap for the shower “Free continental breakfast” was a piece of toast.
Stayed 1 night in Mar 2025

10/10 Excellent

William, newnan

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Cozy and close to airport
Stayed 1 night in Jan 2025

8/10 Good

William

Stayed 1 night in Dec 2024

10/10 Excellent

Heather

Liked: Cleanliness
Stayed 2 nights in Dec 2024

8/10 Good

Raquel

Stayed 1 night in Jul 2024

10/10 Excellent

gordon

Stayed 1 night in Jul 2024

10/10 Excellent

Maynor

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This is not a hotel. It’s a hostal. A little pricey given the condition of the place. It’s safe and just a few blocks from the airport. The staff friendliness balanced it out the whole experience.
Stayed 1 night in Jun 2024

4/10 Poor

Tatum

Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2024

8/10 Good

Ashley Ulisis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for the price

Fantastic the staff was great and friendly
Stayed 4 nights in Jun 2024

8/10 Good

Ehlane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Romel

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

8 minute walk from airport but older & bare-bones

Very small, older room. One opening window to area under construction. It was a hot night, fan was large & noisy.
Stayed 1 night in Mar 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Suly

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Feb 2024

10/10 Excellent

Franklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love my stay in this hotel. The guy at the front desk was very nice. I got to the hotel very late so I was hungry and he offer to make a pizza for me.
Stayed 1 night in Jan 2024

6/10 Okay

Wuendy

Travelled with family and small children
Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

corina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Jorge Mario

Stayed 1 night in Oct 2023

2/10 Terrible

Jennette

Disliked: Staff & service, property conditions & facilities, room comfort

Never responded to late check-in requests

I was unable to reach the hotel to arrange for late pickup at the airport. They didn't return voice mails, texts, or e-mails. I finally got Hotels.com, and they called them for me and the answer they got was "we're not coming to pick anyone up tonight." Then Hotels told me there was nothing they could do and refused to refund my money because as they put it, "my plans had changed." This was ridiculous I ended up staying at another hostel close by but I will not be using Hotels.com again. Don't stay at this place.
Stayed 1 night in Jun 2023

10/10 Excellent

Ludin

Travelled with partner
Clean place, gated community feels very safe.
Stayed 1 night in Jul 2023

2/10 Terrible

Silvia

Disliked: Cleanliness, staff & service
This property is located nicely/ideal near airport within minutes. However the customer service is very disappointing. Staff is rude and do not coordinate/communicate well with each other (previous shifts). Breakfast included ** customer beware it consists of cornflakes, milk OR toast and jam personnel not happy to be servicing you and using profanity within feet of the dining area didn’t even bother to say you’re welcome when we (children,, wife and I) said thank you when milk, coffee and spoons arrived. Went back to cussing and hanging out with coworkers using those words not caring that there are customers within feet of them. Be advised if says it’s included shuttle to airport but you have to be very CAREFUL! You MUST ensure the previous shift left/advised the new shift that you will be needing shuttle to airport upon your leaving because they do not have an on-site shuttle driver be warned they may even charge you for the Uber ride to the airport! Staff was unprofessional and not willing to find a solution not asking proper questions to help find a solution. Very rude and unprofessional. Disappointing because there is potential in this small house turned hotel.
Stayed 1 night in Jun 2023