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Hotel Chancellor@Orchard

3.5 star property

Photo gallery for Hotel Chancellor@Orchard

Exterior
Lobby
Exterior
Outdoor banquet area
Outdoor pool

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Parking available

Explore the area

View map
28 Cavenagh Road, Singapore, 229635
  • Place, Orchard Road
    ‪3 min walk‬
  • Place, Plaza Singapura
    ‪5 min walk‬
  • Place, ION Orchard
    ‪12 min walk‬
  • Airport, Singapore (SIN-Changi)
    ‪25 min drive‬

Room options

View all photos for Deluxe Double or Twin Room

In-room safe, desk, soundproofing, free WiFi

Deluxe Double or Twin Room

8.2 out of 10
Very good
(17 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Premier Double or Twin Room

In-room safe, desk, soundproofing, free WiFi

Premier Double or Twin Room

  • City view
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Deluxe Triple Room

Deluxe Triple Room

Deluxe Triple Room

  • 18 sq m
  • Sleeps 3
  • 3 Single Beds OR 1 Queen Bed and 1 Single Bed

View all photos for Deluxe Triple Room

In-room safe, desk, soundproofing, free WiFi

Deluxe Triple Room

  • Sleeps 3

View all photos for Deluxe Room 2 Single bed

In-room safe, desk, soundproofing, free WiFi

Deluxe Room 2 Single bed

  • Sleeps 2

View all photos for Premier Triple Room

In-room safe, desk, soundproofing, free WiFi

Premier Triple Room

  • Sleeps 3

View all photos for Deluxe Room

In-room safe, desk, soundproofing, free WiFi

Deluxe Room

  • Sleeps 2

View all photos for Premier Room

In-room safe, desk, soundproofing, free WiFi

Premier Room

  • Sleeps 2

Similar properties

Outdoor pool
YOTEL Singapore Orchard Road
  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.4 out of 5, Excellent, 1,790 reviews
The price is NZ$243
includes taxes & fees
22 Mar - 23 Mar
YOTEL Singapore Orchard Road

About the area

Singapore

A stay at Hotel Chancellor@Orchard places you in the heart of Singapore, within a 15-minute walk of Orchard Road and ION Orchard. .This family-friendly hotel is 2.3 mi (3.7 km) from Marina Bay Sands Casino and 4.9 mi (7.8 km) from Universal Studios Singapore.

What's nearby

  • Orchard Central - 2 min walk - 0.2 km
  • Orchard Road - 3 min walk - 0.3 km
  • Plaza Singapura - 5 min walk - 0.5 km
  • Fort Canning Park - 10 min walk - 0.9 km
  • ION Orchard - 12 min walk - 1.0 km

Getting around

  • Somerset Station - 6 min walk
  • Kempas Baru Station - 34 min drive
  • Singapore Changi Airport (SIN) - 27 min drive

Restaurants

  • ‪Samantha's Vip Wine Bar - ‬1 min walk
  • ‪Tha Siam Thai Kitchen - ‬1 min walk
  • ‪Al Madinah Restaurant - ‬1 min walk
  • ‪Bistro Du Le Pin - ‬1 min walk
  • ‪BISCO SAKABA ～ビスコ酒場～ - ‬1 min walk

About this property

Hotel Chancellor@Orchard

Hotel Chancellor@Orchard offers 488 air-conditioned accommodations with safes and coffee/tea makers. 32-inch LED televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Singapore hotel provides complimentary wireless Internet access. Housekeeping is offered daily and refrigerators can be requested.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 488 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Bistro@Chancellor, or stay in and take advantage of the room service. Buffet breakfasts are available daily from 7 AM to 10 AM for a fee. Children aged 4 and younger eat free breakfast.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. This hotel has 4 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
Children aged 4 and younger eat free breakfast.
Bistro@Chancellor - This restaurant serves breakfast, lunch, and dinner.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (SGD 10 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: SGD 20 for adults and SGD 15 for children
  • A restaurant

Restaurants on site

  • Bistro@Chancellor

Things to do

  • Children's pool
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Refrigerator on request
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 4 meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator on request
  • Room service

More

  • Air conditioning
  • Desk
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 4 and younger eat free breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: SGD 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately SGD 20 for adults and SGD 15 for children
  • Self parking fee: SGD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Chancellor@Orchard Singapore
Hotel Chancellor@Orchard
Chancellor@Orchard Singapore
Chancellor@Orchard
Hotel Chancellor@Orchard Hotel
Hotel Chancellor@Orchard Singapore
Hotel Chancellor@Orchard Hotel Singapore

Hotel Chancellor@Orchard Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 127 out of 700 reviews
Rating 8 - Good. 277 out of 700 reviews
Rating 6 - Okay. 191 out of 700 reviews
Rating 4 - Poor. 68 out of 700 reviews
Rating 2 - Terrible. 37 out of 700 reviews

7.4/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Sophia

Travelled with family
Liked: Amenities
Everything was good. Good pricing and location. Would recommend and come back to the same hotel for next stay. However TV did not work and room was a little small. Overall good experience!
Stayed 4 nights in Dec 2025

10/10 Excellent

YI WEN

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It’s my first time stay here. I am travelling with my 2 yo baby, the amenities in the room are full equipped, decent enough for 2 nights stay. Love the heater and easier for me to prep milk for my baby and refill hot water. Clean bedsheets, pillow and towels. Front officer, concierge, cleaner lady are helpful and kind. This hotel located in strategic location in Orchard, easier walking distance to MRT and shopping malls near by. Definitely will have my next visit for my family trip or business trip 😉
It’s convenient to have a water heater that can instantly get hot water 💧 during my stay and for my 👶🏻.
Beautiful canning park nearby and you can commute by MRT or the Dhoby Ghaut Station.
View from hotel level 8 lift waiting area 🥰 Beautiful
Stayed 2 nights in Dec 2025

8/10 Good

GO

Business traveller
Liked: Cleanliness, staff & service, room comfort
Staff was friendly, good location.
Stayed 3 nights in Dec 2025

2/10 Terrible

Carmi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I rarely write reviews, but this hotel experience was so terrible that I feel obligated to warn others. From the moment we stepped into the room, it was obvious how outdated everything was. The furnitures were dusty, and the whole place felt neglected. For a room booked for three people, they provided only two towels. When I called to request an additional towel, the lady on the phone rudely told me, “We only provide two.” After I reminded her that three of us checked in, she very reluctantly said she would give one but made it clear they “don’t normally do it.” The tone alone was enough to make me feel like I was inconveniencing them. It only got worse. When I checked the pillows, they smelled bad—definitely not washed or fresh. I asked reception for clean ones, and after some time a lady brought two replacements. When we tried returning the smelly pillows, she even asked, “You can’t use these pillows ah?” I told her plainly that they didn’t smell clean. She then said, “Go ahead, check this one,” referring to the new pillows, as if we were being difficult for expecting basic hygiene. Our first night was unbearable. The air-conditioning barely worked and the room stayed uncomfortably hot. On top of that, my husband and I kept waking up because our bodies were itchy from the sheets. It was impossible to rest. We had paid for three nights, but the conditions were so bad, unclean, and uncomfortable that we ended up booking another hotel just to escape this place.
Stayed 3 nights in Nov 2025

8/10 Good

Vilma

Stayed 3 nights in Sep 2025

6/10 Okay

Angela

Liked: Amenities
Great location close to Orchard Road, shops, food and transport. Our room was dated and a little run down. Had to call maintenance to fix the drain in the shower and leaking toilet. Staff were friendly and helpful. Lovely cleaning staff. Water filer and heater was a nice touch. Nice view. Loved the super cold air con and having a fridge was appreciated.
Stayed 4 nights in Nov 2025

8/10 Good

Joselito

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

8/10 Good

Brian Eliot

Stayed 1 night in Nov 2025

6/10 Okay

Ian

Liked: Cleanliness
It was ok..
Stayed 3 nights in Oct 2025

8/10 Good

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Staff good, room clean, breakfast fantastic
Stayed 3 nights in Oct 2025

10/10 Excellent

Ashleigh

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and good location
Stayed 2 nights in Oct 2025

4/10 Poor

Massimo

Disliked: Amenities, property conditions & facilities
old and smelly room
Stayed 2 nights in Oct 2025

8/10 Good

HITESH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 4 nights in Oct 2025

8/10 Good

Trung

Liked: Cleanliness, amenities, property conditions & facilities
Shop nearby
Stayed 1 night in Oct 2025

6/10 Okay

Diomel Bueno

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No price on store items for sale. Gouge in prices
Stayed 2 nights in Oct 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping was good, lots to see and do
Stayed 6 nights in Oct 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was perfect, especially the airconditioning. The beds were comfortable, and room was clean and tidy. Reception was also very nice. If any comment : The pool was very nice, but all the airconditioning units were on the roof, making a lot of noise in the pool area. So much you could hardly hear the other person speak. Thst was a little dissipointing.
Stayed 5 nights in Oct 2025

10/10 Excellent

CORDIAL, Las Vegas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

CORDIAL, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient clean and comfortable.

Convenient clean and comfortable. Just off Orchard Road between two metro stations, it’s in a great location. Staff in reception were friendly and efficient; room was clean and comfortable. Nice to be able to use the pool on the rooftop.
Stayed 1 night in Oct 2025

8/10 Good

Christiane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

6/10 Okay

Ye Tun

Travelled with family
Toilet only something wrong . Other things are fine . Good things is easy to commute to around the city and close to MRT and bus stop .
Stayed 5 nights in Sep 2025

2/10 Terrible

TAMARA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

WORST HOTEL STAY OF MY LIFE!!

DO NOT STAY HERE! $450 per night for a disgusting, filthy room with soiled sheets with obvious stains from previous guests and mould growing on ceiling, window frames and walls. The window was painted shut so not ventilation either. We complained to management immediately on arrival in our room and they just shrugged their shoulders. Didn't even offer to change the sheets! Our very young baby became sick over night with trouble breathing so the next morning we asked for a refund of the second might so we could leave. Management refused and told us we could leave a bad review. Absolutely no care at all and no empathy. Hotels.com were also very disappointing. Promised to help with a refund due to misinformation and misleading photos but then said 'the hotel refused so there is nothing we can do'.
Stayed 2 nights in Sep 2025

8/10 Good

N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Aaron

Stayed 2 nights in Sep 2025