8/10 Good
Frank
Travelled with family
17 Jun 2025
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed the room. The bed was comfortable, and amenities were pretty good. Service at the desk was good, but staffing could be better. I had to approach the desk for service a couple of times as towels could not be delivered to the room. This hotel should be able to assist guests for these slight oversights.
The last day of my stay, my room was not serviced, and I needed to go to the desk for towels. This is unacceptable, and the staff should not have to apologize. I was told the cleaning crew readied rooms for new guests, and the second cleaner was out that day. The new guests as a priority is unacceptable to me. I paid completely for my room, and I should not be approaching the desk for towels.
We also had two dirty glasses that were not replaced, and I did not feel like another trip downstairs.
The young lady at the desk was kind, helpful, and apologetic, but the situation is unacceptable. I am not the maid I was paying for.
Additionally, “pride” flags were on either side of the walkway as welcome. I don’t need a political statement at the hotel. Many people disagree, vehemently, with this tribute foisted upon them. I am one of those people. What people do outside of work is their own business. It is not my interest.
Frank
Stayed 4 nights in Jun 2025