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Aparthotel

Oakwood Residence Hangzhou

4.5 star property

Photo gallery for Oakwood Residence Hangzhou

Exterior
Reception
47-inch LCD TV with digital channels, TV
Indoor pool
Down duvets, pillow-top beds, in-room safe, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Kitchen
  • Washing machine
  • Dryer
  • Pet-friendly
  • Parking included

Explore the area

View map
No 28 Jiaogong Road, Hangzhou, Zhejiang, 310012
  • Place, Yellow Dragon Sports Center
    ‪8 min walk‬
  • Place, Zhejiang University Yuquan Campus
    ‪15 min walk‬
  • Place, Huanglong Stadium
    ‪17 min walk‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪31 min drive‬

Room options

View all photos for Studio Deluxe

Down duvets, pillow-top beds, in-room safe, desk

Studio Deluxe

  • City view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Executive

Down duvets, pillow-top beds, in-room safe, desk

Studio Executive

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Executive

One Bedroom Executive

One Bedroom Executive

  • City view
  • 67 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Executive

Two Bedroom Executive | Living area

Two Bedroom Executive

  • City view
  • 110 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds

View all photos for Studio Executive (Twin Beds)

Studio Executive (Twin Beds)

Studio Executive (Twin Beds)

  • City view
  • 50 sq m
  • Sleeps 2
  • 2 Single Beds

Similar properties

Premier Studio | Living area
Somerset IOC Hangzhou
  • Kitchen
  • Washing machine
  • Dryer
  • Parking included
4.4 out of 5, Excellent, 26 reviews
The price is NZ$154
includes taxes & fees
8 Feb - 9 Feb
Somerset IOC Hangzhou

About the area

Hangzhou

A stay at Oakwood Residence Hangzhou places you in the heart of Hangzhou, within a 5-minute drive of Zhejiang University Yuquan Campus and West Lake. .This luxury aparthotel is 2.6 mi (4.2 km) from Wulin Square and 2.6 mi (4.3 km) from Broken Bridge.
View more Aparthotels in HangzhouOpens in a new window

What's nearby

  • Yellow Dragon Sports Center - 8 min walk - 0.7 km
  • Zhejiang University Yuquan Campus - 15 min walk - 1.3 km
  • Huanglong Stadium - 17 min walk - 1.5 km
  • West Lake - 4 min drive - 3.5 km
  • Baopu Taoist Temple - 5 min drive - 3.5 km

Getting around

  • Wensan Road Station - 11 min walk
  • Yuhang Railway Station - 21 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 41 min drive

Restaurants

  • ‪Peet’s Coffee - ‬4 min walk
  • ‪Manner Coffee - ‬6 min walk
  • ‪和府捞面（黄龙万科店） - ‬1 min walk
  • ‪星巴克 - ‬1 min walk
  • ‪川味泡菜馆（黄姑山路店） - ‬6 min walk

About this property

Oakwood Residence Hangzhou

Luxury aparthotel with free parking connected to a shopping center in Hangzhou
Oakwood Residence Hangzhou offers 155 air-conditioned accommodations with washers/dryers and laptop-compatible safes. Pillowtop beds feature down comforters. A pillow menu is available. 47-inch LCD televisions come with digital channels. Accommodations at this 4.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Hangzhou aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Recreational amenities at the aparthotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 155 air-conditioned rooms featuring kitchens with refrigerators and stovetops. Your pillowtop bed comes with down comforters. Wired and wireless internet access is complimentary, while 47-inch LCD televisions with digital programming provide entertainment. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Don't miss out on the many recreational opportunities, including an indoor pool, a sauna, and a fitness center. Additional features at this aparthotel include complimentary wireless internet access, concierge services, and a banquet hall.
For lunch or dinner, stop by Oakleaf, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-in. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Oakleaf - This restaurant specializes in international cuisine and serves lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Pool/Spa

  • Indoor pool
  • Sauna

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site self parking

Family friendly

  • Free cot

Restaurants on site

  • Oakleaf

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Microwave
  • Refrigerator
  • Rice cooker
  • Toaster

Dining

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: CNY 124 for adults and CNY 70 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Limited room service

Bedrooms

  • Bedsheets provided
  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed: CNY 250 per night

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 47-inch LCD TV with digital channels

Laundry

  • Laundry facilities
  • Laundry service
  • Washer/dryer

Work spaces

  • Business centre
  • Desk
  • Meeting room

Comfort

  • Air conditioning

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • Up to 10 kg per pet
  • Fee: CNY 500 per pet per stay
  • One-time cleaning fee: CNY 500

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Free local calls
  • Free newspapers in lobby
  • Iron/ironing board
  • Laptop-compatible safe
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop

Location highlights

  • Connected to a shopping centre
  • In a business district
  • In a regional park
  • In the city centre

Things to do

  • Fitness classes
  • Gym

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 155 units
  • 19 floors
  • Banquet hall
  • Built in 2011
  • Renovated - January 2023

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from February 16 2026 to February 19 2026 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CNY 500 per pet, per stay, plus a one-time cleaning fee of CNY 500
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 250.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 2000 per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CNY 124 for adults and CNY 70 for children
  • Pet fee: CNY 500 per pet, per stay plus CNY 500 one-time cleaning fee
  • Rollaway bed fee: CNY 250.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Hangzhou Oakwood
Oakwood Hangzhou
Oakwood Residence Aparthotel
Oakwood Residence Aparthotel Hangzhou
Oakwood Residence Hangzhou
Oakwood Residence Hangzhou Hotel Hangzhou
Oakwood Residence Hotel Hangzhou
Oakwood Residence Hangzhou Aparthotel
Oakwood Residence Hotel Hangzhou
Oakwood Hangzhou Hangzhou
Oakwood Residence Hangzhou Hangzhou
Oakwood Residence Hangzhou Aparthotel
Oakwood Residence Hangzhou Aparthotel Hangzhou

Oakwood Residence Hangzhou Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 163 out of 303 reviews
Rating 8 - Good. 102 out of 303 reviews
Rating 6 - Okay. 23 out of 303 reviews
Rating 4 - Poor. 13 out of 303 reviews
Rating 2 - Terrible. 2 out of 303 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Whanyoung Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Front desk employees are good. They try to help the guest. But all of doormen I encountered are mean and arrogant. I don't know why this hotel need any doorman. Tyey don't do anything but staring guests.
Stayed 3 nights in Sep 2025

10/10 Excellent

Maura

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Personal services, extra efforts by all who work here. Our home base each time when we are in Hangzhou. Exceptional service and perfect location.
View from our apartment.
Stayed 20 nights in May 2025

8/10 Good

Valinna

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Like: Spacious room Washing machine in room Good mannered housekeeping staff Not like: Toiletories not good quality Washroom old and water stains Small selections in breakfast buffet
Stayed 4 nights in May 2025

10/10 Excellent

Wenxun

Liked: Cleanliness, property conditions & facilities
Easy access to food and banking
Stayed 7 nights in Apr 2025

10/10 Excellent

Maura

Liked: Cleanliness, amenities, property conditions & facilities
House keeping staff was excellent and accommodating. The front desk staff was very helpful. This is my go-to hotel when I visit Hangzhou annually.
Stayed 15 nights in Apr 2025

10/10 Excellent

Jane, Redlands

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
For the family traveling with kids, I love the options of having washer, dryer and kitchen in the apartment. And I also like the gym to continue my routine work out while on vacation. This residence apartments are located in EAC (Europe American Center) which is easily for taxi driver to find. We rarely used public transportation in Hangzhou because taxi is really cheap. And for a family of 4 it is much more convenient to book online vehicle services or just get Taxi. Staffs are very friendly. Rooms are clean and spacious with minor flaws, e. g., toilet seat cover needs to be lowered down when flushing?? Dryer and washer are not separated, it takes 3 hours to dry clothes and clothes still come out damp… Overall I still enjoy the experience in Oakwood apartment. It has everything I need. Didn’t use the breakfast buffet, instead we went out and enjoyed the local food which is more traditional and with more options.
Stayed 4 nights in Mar 2025

10/10 Excellent

Hamid

Travelled with family
Liked: Cleanliness, room comfort

Staying at Oakwood Hangzhou

The design and condition of property was excellent. It is part of EAC, Euro American Center. Breakdast buffet and swimming was excellent, with high end interior finishes for the apartment units. A place to choose in Hangzhou.
Stayed 2 nights in Jan 2025

10/10 Excellent

Di

Travelled with group
Liked: Cleanliness, room comfort

Fantastic residence!

Stayed 4 nights in Nov 2024

8/10 Good

Ean Suat

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staying at Oakwood Residence Hangzhou served our objective well. We were looking for a hotel that provides washer as we were traveling light. The area is pretty centralised, walkable to the famous West Lake, also have restaurants and convenient stores.
Stayed 2 nights in Nov 2024

8/10 Good

Steve

Business traveller
Liked: Cleanliness, room comfort
Great service from the front desk
Stayed 3 nights in Jun 2024

10/10 Excellent

Maura

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our choice year after year for our visits to Hangzhou
Stayed 21 nights in May 2024

8/10 Good

Huan, Fremont

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
位置非常好，也非常安静，离西湖不到4公里。房间很大很舒适，下次去杭州还会住这家。
Stayed 1 night in Apr 2024

4/10 Poor

Alan

Disliked: Room comfort
Mattress was like sleeping on a rock.
Stayed 1 night in Feb 2024

10/10 Excellent

Qihan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed in a 2 bedroom apartment on a high floor. Well kept property, everything looks new and clean. Staff were attentive and polite. Downsides : Dryer was faulty but detergent was provided for washer. No laundry basket. Would be helpful if there is a towel rack in the spacious bathroom, the clothes hook behind the toilet door is too high for an average height female. Pillows were too flat and bed too firm. Other than that, would love to return to stay
Stayed 2 nights in Dec 2023

10/10 Excellent

Chuan

Stayed 2 nights in Nov 2023

10/10 Excellent

Maura

Liked: Cleanliness, amenities, property conditions & facilities
We have stayed here numerous times and it is our home base in Hangzhou.
Stayed 16 nights in Jun 2023

10/10 Excellent

baozhen

Stayed 2 nights in Jan 2023

10/10 Excellent

Derrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the Oakwood in Hangzhou. I rate it 5 of 5. I stay here on each of 10 visits. Great location, scores of restaurant in the Oakwood complex. 24 hour Family Mart. 24 hour fitness center. And the greatest king size bed that knocks you out. Many rooms are like big apartments. A nice reasonable restaurant in the hotel.
Stayed 9 nights in Nov 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
what a reasonable price it was, such an excellent facility and location. It was an unbelievably comfortable trip.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely courteous and eager to please. The rooms had everything we needed for our week stay. There were many restaurants within a five minute walk.
Stayed 6 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Book a room with bath tub but was told i didnt book.
Stayed 3 nights in Jul 2019