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Commercial Hay Hotel

3.0 star property

Photo gallery for Commercial Hay Hotel

Balcony
Lobby
Hypo-allergenic bedding, individually decorated, individually furnished
Exterior
Staircase

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping

Explore the area

View map
199 Lachlan Street, Hay, NSW, 2711
  • Place, TAFE Riverina Institute
    ‪2 min walk‬
  • Place, Dunera Museum
    ‪12 min walk‬
  • Place, Hay Heritage Walk
    ‪15 min walk‬

Room options

View all photos for Budget Triple Room

Hypo-allergenic bedding, individually decorated, individually furnished

Budget Triple Room

8.4 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe King Room

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe King Room

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Budget Twin Room

Hypo-allergenic bedding, individually decorated, individually furnished

Budget Twin Room

7.6 out of 10
Good
(23 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Family Room

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe Family Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Budget Double Room

Budget Double Room

Budget Double Room

7.2 out of 10
Good
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Two Bedroom Family

Hypo-allergenic bedding, individually decorated, individually furnished

Two Bedroom Family

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe King Balcony

Street view

Deluxe King Balcony

7.0 out of 10
Good
(11 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Triple Balcony

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe Triple Balcony

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

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About the area

Hay

With a stay at Commercial Hay Hotel in Hay, you'll be just steps from TAFE Riverina Institute and Hay Library. .This hotel is 0.2 mi (0.3 km) from Hay Park and 0.5 mi (0.8 km) from Lions Park.

What's nearby

  • TAFE Riverina Institute - 2 min walk - 0.2 km
  • Hay Library - 2 min walk - 0.2 km
  • Dunera Museum - 12 min walk - 1.0 km
  • Hay Heritage Walk - 15 min walk - 1.3 km
  • Bishop's Lodge - 3 min drive - 2.3 km

Restaurants

  • ‪Hay Bowling Club - ‬9 min walk
  • ‪Robertson's Hot Bread - ‬4 min walk
  • ‪Hay Fish Shop & Pizza Bar - ‬2 min walk
  • ‪Crown Pub Hay - ‬4 min walk
  • ‪Havachat Coffee Shop - ‬4 min walk

About this property

Commercial Hay Hotel

Commercial Hay Hotel offers 31 air-conditioned accommodations with hair dryers and complimentary toiletries. Each accommodation is individually furnished and decorated. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided once per stay.
Make yourself at home in one of the 31 air-conditioned rooms featuring microwaves. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include electric kettles, and housekeeping is provided daily.
Make use of convenient amenities such as complimentary wireless internet access, tour/ticket assistance, and a picnic area.
A complimentary continental breakfast is served daily from 8:00 AM to 10:00 AM.
Featured amenities include express check-in, express check-out, and laundry facilities. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 8:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM

Family friendly

  • In-room microwave
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Microwave

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 7:00 PM

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Contactless check-out available

Late check-out fee: AUD 20

Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM

Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and lockbox information; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Late check-out fee: AUD 20

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Commercial Hay Hotel Hay

Commercial Hay Hotel Hotel

Commercial Hay Hotel Hotel Hay

Commercial Hay Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 107 out of 349 reviews
Rating 8 - Good. 107 out of 349 reviews
Rating 6 - Okay. 67 out of 349 reviews
Rating 4 - Poor. 36 out of 349 reviews
Rating 2 - Terrible. 32 out of 349 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Christine

Po
Stayed 1 night in Feb 2026

4/10 Poor

Jason

Disliked: Amenities, property conditions & facilities
Power point in bathroom did not work. Nowhere to hang clothes. Toilet button broken. Very basic breakfast. Helpful and friendly reception.
Stayed 1 night in Feb 2026

2/10 Terrible

Ae Sook

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room feel neglected, no wifi available and rude staff who was not helpful in troubleshooting. Was told to just deal with it. Everything within the room was dirty, infested with a nasty smell. It was not like the photos. Just survived a night on a long road trip without being able to have a comfortable rest. Will not be recommending. Please go somewhere else.
Stayed 1 night in Feb 2026

4/10 Poor

Subash

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Room smell and there were not even enough food for the breakfast they offered with the room.
Stayed 1 night in Jan 2026

8/10 Good

James

Stayed 1 night in Jan 2026

6/10 Okay

Anthony

The room was OK, but scant of facilities (cutlery, crockery), with a tiny fridge. The breakfast room downstairs did not have a wide selection, and had no milk when we went down for breakfast.
Stayed 1 night in Jan 2026

4/10 Poor

Robert

Disliked: Cleanliness, amenities, property conditions & facilities
Didn’t get the text to access the room key. No underlay on the bed. Toilet had poo on the bowl, hadn’t been cleaned?? Very small room. Other than that it was fine.
Stayed 1 night in Jan 2026

10/10 Excellent

Ewen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was spotless and the staff are amazing
Stayed 1 night in Jan 2026

6/10 Okay

wakil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good breakfast and facilities at room.
Stayed 1 night in Jan 2026

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was good. STAFF excellent
Stayed 1 night in Jan 2026

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Stay was great Wonderful Staff
Stayed 1 night in Jan 2026

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, room comfort
Basic but very good value for what you get
Stayed 1 night in Jan 2026

10/10 Excellent

Shakul

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2026

10/10 Excellent

Shakul

Stayed 1 night in Dec 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Air conditioner Good bed Good bathroom
Stayed 1 night in Dec 2025

2/10 Terrible

Syed

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away from this place. Service is non existent and never answers phone calls. It’s not at all worth it
Stayed 1 night in Dec 2025

6/10 Okay

Jaconette

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Room was clean. Carpet in room lots of damage. Hotel old and not looked after. No staff was present at check in or out
Stayed 1 night in Dec 2025

6/10 Okay

Jason

Stayed 1 night in Dec 2025

10/10 Excellent

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
Fresh and clean and everything we needed!
Stayed 1 night in Dec 2025

6/10 Okay

Cheryl

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Comfortable bed. Renovated bathroom was lovely.
Stayed 1 night in Dec 2025

8/10 Good

Azad

Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 1 night in Dec 2025

6/10 Okay

Tennille

Shower was not warm and was quite noisy throughout the night
Stayed 1 night in Dec 2025

10/10 Excellent

david

Liked: Cleanliness, property conditions & facilities
Great room ,clean bed very comfortable Easy checkin and for $100 room with onsuite with breakfast- yes .No idea why people give this place 1/5 .
Stayed 1 night in Nov 2025

8/10 Good

Cheryl

Travelled with family and small children
Liked: Cleanliness
Centrally located and convenient. ROoms clean. Breakfast fine. Carpets worn but what one would expect for old hotel. Good value for money. Staff very friendly.
Stayed 1 night in Nov 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was basic but functional. For the price we paid it was perfectly acceptable. We were told at check in that we might have to let the hot water run for a while before it came out hot but we didn't experience any problems at all. The AC unit was exceptionally efficient and quiet. Wifi was a bit flaky in our room but fine everywhere else. It was great eating our evening meal out on the historic balcony at the front of the hotel. Breakfast was really just a bonus at this price point. It was a very basic continental style breakfast with bread and spreads and a few cereals with a geyser for hot water (t-bags and instant coffee). I really don't understand some of the negative reviews we saw online. It's a historic building so things will be different to a modern motel. If I was staying in Hay again I wouldn't hesitate to book this place. We had a great night's sleep and were fully refreshed for a long drive the next day.
Stayed 1 night in Nov 2025