2/10 Terrible
Tammy
Travelled with family, Business traveller
5 Feb 2025
Disliked: Staff & service, amenities
Tamya Smith at the front desk had the worst hospitality skills. She was very rude, insulting and unprofessional, I've never felt more horrible as a guest at a hotel in my life. She dragged her words at me like a child like...... Youuuuuuu geeeeettt breaaaakfaaaastt twiiiiicccee and then wheeeeeen youuuuu check ooooouuttt. She told me to learn to read better because it wasn't her problem that I booked a room that wasn't the same as the picture. Some people really shouldn't be in the hospitality business. Never want to come back here again because of her and the other extra rude front desk girl named Damilola the next morning told me I wasn't getting Compt anything like the yt women in front of me because she is a GOLD member and I'm only a SILVER member. I've never felt more uncomfortable and degraded by hotel service in my life. Mr. Gaytan the AGM was super nice and professional and the manager of the kitchen/ breakfast was so wonderful made up for the front desk women's disgusting behavior if this hotel is smart they will put him in the front talking to desk and replace these rude women. If you want to feel like an insulted child by the front desk women come here.
Tammy
Stayed 2 nights in Feb 2025