2/10 Terrible
George
18 Jun 2025
Disliked: Amenities, property conditions & facilities
I booked a room at this hotel to be conveniently. Lose to Gatwick Airport, from where I would be meeting my family arriving the next day. The hotel clearly stated on their website that they offered complimentary airport transfer, which was a deciding factor for me as I am disabled and was travelling on my own. On departing the hotel I asked about the departure time of the next complimentary shuttle, only to be told that I would have to pay £13 to be taken to the terminal a short distance away from the hotel. I was told in no uncertain terms that if I didn’t pay I would not be able to avail myself of the “courtesy transfer service”. I felt uncomfortable and coerced and given my disability I had no alternative but to pay for the service. I showed the passage on the website that stated “complimentary” to hotel staff to no avail. I would not stay at this hotel again as I felt cheated and misled.
George
Stayed 1 night in Jun 2025