Booked a double room for our first wedding anniversary, it took us over 4 hours to get there, we was given a very small room with very low ceiling, we couldn't get out of bed without hitting the ceiling beam, i felt claustrophobic, next day we asked for ground floor room but non was available, i asked for a upgrade they managed to find one but it cost me extra £90 which i thought it was to much, we went there for 4 nights it's already cost us near £400 now another £90, if they would have described the size of the room online i wouldn't have booked it, it was ment to be a special time for us, having to change room and pay extra made it not so special, i wouldn't return there again