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The Whitehall Houston

4.0 star property

Photo gallery for The Whitehall Houston

City view from property
Property preview
Lobby sitting area
Cocktail bar
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Bar
  • Room service

Explore the area

View map
1700 Smith St, Houston, TX, 77002
  • Place, Toyota Center
    ‪13 min walk‬
  • Place, Daikin Park
    ‪20 min walk‬
  • Place, George R. Brown Convention Center
    ‪2 min drive‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪28 min drive‬

Room options

View all photos for Executive Room, 1 King Bed

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Executive Room, 1 King Bed

8.8 out of 10
Excellent
(25 reviews)
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(53 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Standard Double Room, 2 Double Beds

9.2 out of 10
Wonderful
(38 reviews)
  • 24 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Double Room, 2 Double Beds

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Executive Double Room, 2 Double Beds

9.4 out of 10
Exceptional
(6 reviews)
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, Accessible

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Standard Double Room, Accessible

8.4 out of 10
Very good
(14 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Deluxe Double Room

8.8 out of 10
Excellent
(5 reviews)
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(13 reviews)
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the area

Houston

A stay at The Whitehall Houston places you in the heart of Houston, within a 5-minute drive of Toyota Center and Downtown Aquarium. .This hotel is 1.5 mi (2.3 km) from Daikin Park and 1.9 mi (3.1 km) from George R. Brown Convention Center.

What's nearby

  • Toyota Center - 13 min walk - 1.2 km
  • Downtown Aquarium - 17 min walk - 1.4 km
  • Daikin Park - 20 min walk - 1.7 km
  • George R. Brown Convention Center - 2 min drive - 1.5 km
  • Rice University - 7 min drive - 6.7 km

Getting around

  • Houston Station - 6 min drive
  • Downtown Transit Center Station - 7 min walk
  • George Bush Intercontinental Airport (IAH) - 24 min drive

Restaurants

  • ‪Starbucks - ‬6 min walk
  • ‪Benihana - ‬6 min walk
  • ‪NUA Thai - ‬5 min walk
  • ‪Thirteen - ‬5 min walk
  • ‪Gyu-Kaku Japanese BBQ - ‬5 min walk

About this property

The Whitehall Houston

Hotel with free local shuttle, near Toyota Center
The Whitehall Houston offers 259 accommodations with safes and complimentary weekday newspapers. Tempur-Pedic beds feature premium bedding. Premium cable television is provided. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Make yourself at home in one of the 259 guestrooms. Your Tempur-Pedic bed comes with premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers.
Don't miss out on recreational opportunities including an outdoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 1.0 mi.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 6:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and limo/town car service. Event facilities at this hotel consist of a conference center and meeting rooms.
Full breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
The Whitehall Houston has a restaurant on site.
Part & Parcel - Onsite cocktail bar. Open daily.
Buffalo Bayou Coffee - This coffee shop serves lunch only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle up to 1 mi
  • Limo/town car service
  • Valet parking on site (USD 45 per night; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:00 AM to 11:00 AM for a fee: USD 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Buffalo Bayou Coffee
  • Part & Parcel

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping

Family friendly

  • Free area shuttle
  • Free rollaway/extra bed
  • In-room cot
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 12 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 50 lbs per pet
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 15 per person
  • Valet parking fee: USD 45 per night (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Houston Downtown
Whitehall Houston Hotel
Houston Downtown Crowne Plaza
Crowne Plaza Houston Downtown Hotel Houston
Whitehall Hotel Houston
Whitehall Houston
The Whitehall Houston Hotel
The Whitehall Houston Houston
The Whitehall Houston Hotel Houston

Reviews

The Whitehall Houston Reviews

8.6

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 1106 out of 1836 reviews
Rating 8 - Good. 336 out of 1836 reviews
Rating 6 - Okay. 192 out of 1836 reviews
Rating 4 - Poor. 91 out of 1836 reviews
Rating 2 - Terrible. 111 out of 1836 reviews

Reviews

10/10 Excellent

Antonio

Stayed 2 nights in Jul 2025

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 4 nights in Jul 2025

8/10 Good

Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was great for small children and families. The rooms were spacious and very clean. The restaurants food was amazing !
Stayed 1 night in Jul 2025

10/10 Excellent

sly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place
Stayed 2 nights in Jul 2025

8/10 Good

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Jose

Stayed 2 nights in Jul 2025

10/10 Excellent

Aniya C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff.
Stayed 3 nights in Jul 2025

8/10 Good

Charlene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to first start off by saying my overall stay (from Thursday, July 24, 2025 - Sunday, July 27, 2025) was great up until the last night of my trip. I started in Room 614. Early Sunday morning, I arrived at my room around 1:00am, noticed Sulfur/rotten egg smell around 1:30am then cut off unit in the room at 1:33am. Called maintenance and he arrived saying that the smell was throughout the hotel but when we came in the hallway then went downstairs to the lobby, we no longer smelled the Sulfur/rotten egg smell. Front desk claimed the smell was in other areas of the hotel then proceeded to put us in another room, 701, which I appreciated. The next morning the same front desk clerk changed her story to say that no other room had that issue but us and that they unclogged the drain on the 7th floor so the smell might have come from that. Smelling Sulfur like that in a room is VERY serious and I felt like maintenance, along with the front desk clerk did not take it as seriously, which is concerning. Hopefully with this review, someone will do some further investigation on what was causing the smell and not put another guest in that room until it's resolved. 
Stayed 3 nights in Jul 2025

10/10 Excellent

Shannon

Stayed 1 night in Jul 2025

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
White Hall is a fave of mine, because I am always greeted with a smile and tended to with kindness. Room is always clean with a very comfy bed and cold ac. The restaurant/bar staff is excellent, and the food is delicious!
Stayed 1 night in Jul 2025

8/10 Good

SHANEKA

Travelled with partner
I liked the property.. But I didn’t know about the only valet parking..
Stayed 1 night in Jul 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Jul 2025

8/10 Good

Herbey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Marcelo, Miami

Business traveller
Liked: Cleanliness, staff & service, amenities
Really great stay would have been perfect if a/c hadn't busted for a day. Staff was awesome and took care of me, gave me a fan for my room! Thanks Ana Maria!
Stayed 4 nights in Jul 2025

8/10 Good

ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained nice pool area
Stayed 3 nights in Jul 2025

10/10 Excellent

Megan

Stayed 1 night in Jul 2025

10/10 Excellent

Victoria

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a terrible experience with my booking at the Hyatt, we decided to head straight to The Whitehall—and I’m so glad we did! From the moment we walked in, the staff was incredibly kind, welcoming, and understanding. They truly turned our stressful situation into a great stay. The service was top-tier, and everyone went out of their way to make sure we were comfortable. I can’t thank them enough. This hotel knows how to treat their guests right!
Stayed 5 nights in Jul 2025

10/10 Excellent

Tangelia

Liked: Cleanliness, staff & service, property conditions & facilities
It was awesome
Stayed 2 nights in Jul 2025

10/10 Excellent

Erica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Great Scenery, super clean, check in/check out services were extremely professional and welcoming. Will definitely be booking a stay here again in the future.
Stayed 3 nights in Jul 2025

10/10 Excellent

Musu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Musu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hospitality
Stayed 3 nights in Jul 2025

4/10 Poor

Ashley

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel because it was a 4 star and looked nice, but this hotel is a polished turd. They have made it look nice outside and in the lobby- but the rooms are sad. Old and everything is beginning to crack and warp. Crusty. I’ve stayed at nicer holiday inns than this place.. and to add, the AC was out almost our entire stay and they did nothing to compensate us. Stay somewhere else.
Stayed 1 night in Jul 2025

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a convenient location. It’s an older property and the rooms could use some updates. Comfortable beds though, and the front desk staff were very helpful.
Stayed 2 nights in Jul 2025

8/10 Good

Yarlie

Stayed 3 nights in Jul 2025