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Sheraton Indianapolis Hotel at Keystone Crossing

4.0 star property

Photo gallery for Sheraton Indianapolis Hotel at Keystone Crossing

Terrace/patio
Exterior
Lobby
Indoor pool
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
8787 Keystone Crossing, Indianapolis, IN, 46240
  • Place, Fashion Mall at Keystone
    ‪1 min walk‬
  • Place, Fastimes Indoor Karting
    ‪2 min drive‬
  • Place, Barbara S. Wynne Tennis Center
    ‪6 min drive‬
  • Airport, Indianapolis, IN (IND-Indianapolis Intl.)
    ‪35 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed with Sofa bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed with Sofa bed

8.6 out of 10
Excellent
(84 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 King Bed with Sofa bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Room, 1 King Bed with Sofa bed

7.8 out of 10
Good
(6 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Queen Beds

8.6 out of 10
Excellent
(112 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Room, 2 Queen Beds

8.6 out of 10
Excellent
(24 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed

Traditional Room, 1 King Bed

Traditional Room, 1 King Bed

9.0 out of 10
Wonderful
(126 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

7.8 out of 10
Good
(8 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 King Bed with Sofa bed (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Room, 1 King Bed with Sofa bed (Hearing Accessible)

  • 34 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Combined shower/bathtub, designer toiletries, hair dryer, towels

Traditional Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 2 Queen Beds (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Room, 2 Queen Beds (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Combined shower/bathtub, designer toiletries, hair dryer, towels

Executive Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Combined shower/bathtub, designer toiletries, hair dryer, towels

Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 1 King Bed with Sofa bed (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed with Sofa bed (Hearing Accessible)

10.0 out of 10
Exceptional
(4 reviews)
  • 34 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Combined shower/bathtub, designer toiletries, hair dryer, towels

Traditional Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 34 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Indianapolis

When you stay at Sheraton Indianapolis Hotel at Keystone Crossing in Indianapolis, you'll be connected to a shopping center, within a 15-minute drive of Fashion Mall at Keystone and Indiana State Fairgrounds. .This hotel is 12.3 mi (19.9 km) from Lucas Oil Stadium and 9 mi (14.4 km) from Children's Museum of Indianapolis.

What's nearby

  • Fashion Mall at Keystone - 1 min walk - 0.1 km
  • Fastimes Indoor Karting - 2 min drive - 1.4 km
  • Barbara S. Wynne Tennis Center - 6 min drive - 3.5 km
  • Children's Museum of Indianapolis - 26 min drive - 14.6 km
  • Indianapolis Motor Speedway - 27 min drive - 36.4 km

Getting around

  • Indianapolis Station - 28 min drive
  • Indianapolis Intl. Airport (IND) - 35 min drive

Restaurants

  • ‪The Cheesecake Factory - ‬6 min walk
  • ‪Shake Shack - ‬3 min walk
  • ‪P.F. Chang's China Bistro - ‬7 min walk
  • ‪Crumbl Cookies - ‬9 min walk
  • ‪Sheraton Club Lounge - ‬1 min walk

About this property

Sheraton Indianapolis Hotel at Keystone Crossing

Sheraton Indianapolis Hotel at Keystone Crossing offers 395 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 37-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This Indianapolis hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Make yourself at home in one of the 395 air-conditioned rooms featuring refrigerators and flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Wireless internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.
Don't miss out on recreational opportunities including an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite to eat at Keystone Cafe, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Full breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Indianapolis? This hotel has 7344 square feet (682 square meters) of space consisting of a conference center and 29 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Keystone Cafe - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.95 per night)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 20 per day)
  • Valet parking on site (USD 29 per night; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 18 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Keystone Cafe

Things to do

  • Gym
  • Indoor pool
  • Shopping centre
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business centre
  • 29 meeting rooms
  • Computer station
  • Conference centre (7,344 square foot of space)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • 2 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 18 per person
  • Fee for in-room wireless internet: USD 4.95 per night (rates may vary)
  • Self parking fee: USD 20 per day
  • Valet parking fee: USD 29 per night (in/out privileges)
  • Late check-out fee: USD 75 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Indianapolis Sheraton Keystone
Keystone Crossing Sheraton
Keystone Hotel Indianapolis
Keystone Sheraton Indianapolis
Sheraton Hotel Keystone Crossing
Sheraton Hotel Keystone Indianapolis
Sheraton Indianapolis Hotel Keystone Crossing
Sheraton Indianapolis Keystone
Sheraton Indianapolis Keystone Crossing
Sheraton Keystone Crossing
Indianapolis Sheraton
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Sheraton Indianapolis Hotel at Keystone Crossing Hotel
Sheraton Indianapolis Hotel at Keystone Crossing Indianapolis

Sheraton Indianapolis Hotel at Keystone Crossing Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 938 out of 1360 reviews
Rating 8 - Good. 222 out of 1360 reviews
Rating 6 - Okay. 84 out of 1360 reviews
Rating 4 - Poor. 51 out of 1360 reviews
Rating 2 - Terrible. 65 out of 1360 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Richard

Stayed 1 night in Dec 2025

10/10 Excellent

liran

Stayed 1 night in Dec 2025

8/10 Good

John, Wilmington

Liked: Cleanliness, amenities, property conditions & facilities
It was convenient, clean, and welcoming. The beds could use an upgrade, but otherwise quiet nice!
Stayed 2 nights in Dec 2025

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel for visits to the Keystone area. Our room was like new, great bed, large TV generally well appointed. Nice to walk through to the Fashion Mall and to the parking garage.
Stayed 1 night in Dec 2025

10/10 Excellent

dennis, Fort Wayne

Stayed 1 night in Dec 2025

10/10 Excellent

Ibtisam, Dearborn Hts

Business traveller
Liked: Amenities, property conditions & facilities
It was great l!
Stayed 1 night in Dec 2025

4/10 Poor

Barb

Stayed 1 night in Dec 2025

10/10 Excellent

Evan

Stayed 1 night in Nov 2025

10/10 Excellent

Jon

Stayed 2 nights in Nov 2025

2/10 Terrible

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
I paid for the room and tried to check in..they said my room was unavailable. No refund..no room ...no explanation
Stayed 1 night in Dec 2025

10/10 Excellent

Robert

Nice size room
Stayed 1 night in Nov 2025

10/10 Excellent

Antonio, Pembroke Pines

Stayed 1 night in Dec 2025

6/10 Okay

Ahmed

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The hotel is very centrally located -- connected to a wonderful mall and several excellent restaurants that are within walking distance. Downtown Carmel is also a 10-15 minutes drive away. I stayed in a room with a king size bed and have no complaints. The rooms are very well maintained, with all the necessary amenities and the bathroom is well stocked with toiletries. The only downside is the staff at the hotel. The checkin and checkout experiences rank among the worst I have experienced --- and I travel quite a bit. My booking had been mistakenly cancelled so it took much effort to address this issue. The front desk staff was hostile and unprofessional. I appreciated the location a lot, and the hotel rooms are wonderful. However, perhaps on my next visit, I might stay at different, nearby hotel.
Stayed 2 nights in Nov 2025

10/10 Excellent

Joshua

Stayed 1 night in Nov 2025

10/10 Excellent

Donald

Stayed 4 nights in Nov 2025

10/10 Excellent

Yu Chieh

Stayed 2 nights in Nov 2025

10/10 Excellent

Robert

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was amazing. The shoe shine guy by the elevator. Super friendly team Connected to the mall. Easy in and out. Great location
Stayed 2 nights in Nov 2025

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities
Room was wonderful. Clean and spacious. All the staff were fantastic.
Stayed 2 nights in Nov 2025

8/10 Good

Barry

Stayed 1 night in Nov 2025

6/10 Okay

Veronica, Indianapolis

Stayed 2 nights in Nov 2025

10/10 Excellent

Riddell

Stayed 4 nights in Nov 2025

4/10 Poor

Shabozz

Stayed 1 night in Nov 2025

10/10 Excellent

Sherman

Stayed 1 night in Nov 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities
Thestaff
Stayed 2 nights in Nov 2025

8/10 Good

Antony

Liked: Cleanliness, property conditions & facilities, room comfort
Not told of their breakfast
Stayed 2 nights in Nov 2025